Jamie Cooper’s firm is the largest marketing agency in Idaho and has been ranked in Outside Magazine’s “Top Places to Work” for the last two years.
As you may know, I started my journey as an entrepreneur in the IT space and have since moved into marketing agency and consulting work. Jamie Cooper has taken quite a similar path, as the Vice President of Marketing at ProClarity (now owned by Microsoft) and now as the CEO of DrakeCooper.
In this episode we discuss how Jamie got into the creative services business and how digital marketing has changed the marketing landscape. If you’re in the agency space or you’re an entrepreneur looking to get into a new industry, don’t miss this episode.
Listen now and you’ll hear Jamie and I discuss:
(03:00) Introductions
(06:45) Why did you switch from software to the creative services business?
(11:00) How has technology and digital marketing changed the marketing landscape?
(23:00) How have you systematized the creative process?
(29:00) How does your branding process work?
(34:00) What advice would you give to agencies who want to attract larger clients?
(40:00) Do you think smaller agencies should specialize and partner with larger firms?
(43:00) Which tools are you using today which have proven effective?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business. It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Jamie focuses on helping organizations grow their brand and can be seen working on creative strategy as well as walking the board through return on investment. He can also be seen away from the office on a bike or skis, depending on the season. He loves his daily bike commute and the Idaho outdoor lifestyle, allowing himself to whistle all the way to work.
Throughout Jamie’s career, he has led global marketing campaigns, branding and messaging strategy, consumer and B2B marketing programs, database and direct marketing, and has over a decade of digital marketing experience. A graduate of Arkansas State University with a marketing major, Jamie’s career includes marketing leadership positions at several early-stage start-up companies. Most recently he was Vice President of Marketing at ProClarity (now part of Microsoft).
Supporting the community is an essential part of Drake Cooper, and Jamie is an active member of the Boise business and creative community. He has served on the board of directors or in a marketing role with: Core Concepts (advisory board), Bogus Basin, Zoo Boise, Boise Rescue Mission, The Learning Lab, IBCEE (The Idaho Business Coalition for Education Excellence), The WaterCooler, BSU Center for Creativity, and Kickstand.
https://brightideas.co/wp-content/uploads/2014/04/Jamie.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-04-18 06:00:372020-09-15 02:54:15How to Attract World Class Clients to Your Agency with Jamie Cooper
Scott Harkey is a partner at Owens Harkey, a firm that made the 2013 Inc 5000 list. He and his partner Matthew Owens achieved substantial growth by specializing in media buys, an area where they have substantial expertise.
Owens Harkey has not only had big growth in the past year, they’re also planning on going from their current $6M in sales to $12M this year. This is a fast growing company using proven marketing strategies – so if you’re at all interested in media or online buying, or in digital marketing for that matter, I guarantee you’ll take away some great lessons.
Listen now and you’ll hear Scott and I talk about:
(03:00) Introductions
(05:00) What is media buying?
(08:00) What are the two biggest mistakes made by media buyers?
(12:00) Would you encourage other agency owners to get into media buying?
(14:30) What does digital marketing mean for your firm?
(18:00) How does YouTube Preroll buying work?
(21:00) How can you get started with retargeting?
(23:00) What is the hottest trend in digital media buying?
(25:00) What are some best practices for Facebook advertising?
(29:30) What are some of the best practices for image selection?
(34:00) Does buying media via content networks make sense?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Scott Harkey always fostered a love of marketing. A native to Arizona, he proudly attended Arizona State University. Most of his time at ASU was spent studying marketing, and he also formed Mammoth Marketing, a marketing promotions company.
He then began to work extensively in all aspects of the radio world, in radio formats extending from Hip Hop to Oldies. During his six years in Media he ended up in the senior rep position at CBS radio and generated over $3 million in annual revenue (Job share position).
Now, Scott is partnering with a long-time friend and marketing expert, Matthew Owens, to build the kind of marketing services firm he has always envisioned. As partner, his core responsibilities lie in marketing strategy, business development, account services, media services, and broadcast production. His personal webpage: owensharkey.com
https://brightideas.co/wp-content/uploads/2014/04/Scott.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-04-11 06:00:272020-09-14 07:26:55How Owens Harkey Made the Inc 5000 List with Scott Harkey
Government Contracts? Easy. International Corporations as clients? No sweat.
You’d think from the from the client list that Peppershock Media is a specialty firm based in NYC or something – and then you learn that they are headquartered in a small Idaho suburb. So how did Peppershock get their clients? I talk with the Rhea Allen, President and CEO, about the strategies her company uses to secure big name brands, and how online video marketing has had a role.
If you’re looking for ways to land that next big client, listen in to this episode.
Listen now and you’ll hear Rhea and I talk about:
(3:30) Introduction
(4:00) What type of agency is Peppershock?
(05:35) What type of clients do you work with?
(07:10) How did you attract clients without being niche specific?
(09:20) Do you get a lot of referrals?
(11:15) How did you get started in business?
(13:15) How did you get your first government project?
(16:00) What do you see as the future of marketing?
(22:35) How does social media play a role in business development?
(25:15) Tell me how Facebook ads drove traffic for Bluecross of Idaho
(26:35) Let’s talk about how to excel with video marketing
(30:20) What makes a video effective?
(34:30) Let’s talk about the Century Link video
(36:30) Can you describe the creative process used to create this video?
(41:00) How much gross margin can one expect from making a video?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Since Peppershock’s inception, in 2003, Rhea Allen has managed and expanded Peppershock and has gained local notoriety in her persistent passion for causes. She is involved with the communities of Idaho and surrounding areas and has a vast working knowledge of how to generate awareness for a number of brands and causes. She is extremely diligent in obtaining effective media campaign results by planning and crafting relevant and compelling messaging for target audiences. Rhea oversees development of all Peppershock projects, from conception through distribution and follow-up.
As an in-demand Integrative Marketing Consultant, Rhea was a primary proponent of social marketing and traditional media integration within the industry. She has a passion for discovering and telling stories through visual and audible mediums. Her television news and promotions background in the Treasure Valley and at the top 12 market in Seattle provides investigative, documentary, testimonial and “edutainment” style to her celebrated work.
https://brightideas.co/wp-content/uploads/2014/03/rhea.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-20 06:00:432020-09-14 05:08:21How Peppershock Media is Using Online Video Marketing to Land Government Contracts and Oracle as a Client
From freelance work to owning her own business, Elle Phillips made a living out of self-management.
In her 18 years in graphic design, Elle has worked her way to entrepreneurial success. Though this story itself is worth the podcast, her points on the importance of having a mentor, and becoming one herself, are really great topics as well.
If you’re a freelancer or if you struggle with pricing your services, this is a must-listen.
Listen now and you’ll hear Elle and I talk about:
(2:25) Introductions
(4:15) How did you get started freelancing?
(5:25) Has overseas competition affected your business?
(7:25) How has mentoring played a role for you?
(9:55) Tell me how you and Jason began your mentoring relationship
(14:45) What did you advise Jason to do next?
(18:55) What type of clients are you attracting?
(23:25) What advice would you give for designers on how to price their services?
(26:05) How do you work with clients that don’t know what they want?
(30:05) What are some of the most common mistakes you see freelancers making?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Elle Phillips is the Owner / Creative Director of Red Couch Creative, inc., a creative design group located in Eagle, Idaho. With her Bachelor of Arts Degree in Visual Communications, she started her professional career at 19 years old and has successfully grown and expanded her graphic design and marketing skills over the last 17 years, most recently as the owner and freelancer of Elle Phillips Design.
She’s worked with a wide variety of clients such as Pepsico, T-Mobile, Verizon, Spraying Systems Co. and VIP Products, among many others. Known for her ability to take on any project with extreme dedication and bring it to completion on deadline with consistency and grace, she has been working as a freelancer and entrepreneur-ette since 2004 with huge success.
Elle is proud of her ability to work with all personality and project types, happily extends her dry sense of humor onto those who don’t necessarily seek it, and enjoys assessing a clients’ needs with an almost psychic-like ability.
https://brightideas.co/wp-content/uploads/2014/03/Elle.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-19 06:00:332020-09-14 04:56:08How Elle Phillips Became a Successful Designer With Her Freelance Work
If you want to develop a Content Strategy – or improve your current one – this is one interview you’ll definitely want to listen to.
As the president and owner of Aha Media, Ahava works with clients and travels the country to deliver winning strategies to marketers. An established author, Ahava has captivated thousands with her insights. In this interview, I got a wonderful opportunity to get an inside look at the techniques she uses with her clients.
If you’d like to advance your content marketing techniques, this is a can’t miss episode.
Listen now and you’ll hear Ahava and I talk about:
(02:20) Introductions
(04:00) How is digital copy different than offline copy?
(09:20) What type of clients do you work with?
(11:20) How does a company realize that they need to work with you?
(14:00) What is the #1 Lesson in your book?
(14:50) What are your seven steps to success?
(20:20) What does your client-retainer relationship look like?
(26:20) How do you position yourself as a Strategic Adviser?
(30:50) Why are analytics so important?
(34:20) Describe the framework of an initial sales conversation with a client
(38:20) Do you sell an assessment to get your foot in the door?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Ahava is passionate about content and prides herself on tackling the toughest content projects—from healthcare to higher education to hip-hop (seriously). She has more than 15 years of experience in writing, messaging, and marketing, and is a well-recognized content expert. Her first book, The Digital Crown: Winning at Content on the Web was published by Morgan Kaufmann in November 2013.
Ahava is the president and owner of Aha Media Group, LLC, a content strategy and content marketing consultancy founded in October 2005. Prior to beginning Aha Media, she was a communications strategist for a government agency. Ahava has also worked for two major advertising agencies and a commercial production company, and she served as the metro beat reporter for The Jerusalem Post.
Ahava received her M.A. from Georgetown University and her B.A. from Stern College. She lives in the Washington, D.C., metropolitan region.
https://brightideas.co/wp-content/uploads/2014/03/Ahava.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-12 06:00:232020-09-11 07:06:23How to Win With Content on the Web with Ahava Leibtag
The first thing you’ll notice about Adam is his charming accent.
The second is how well-versed he is in digital marketing strategy. Adam generously shares his strategies, and how they have helped him turn his company into a multi-million dollar marketing agency. Learn how he and Toby Jenkins got their company started, and they strategies they use now to attract clients to come to them – clients who are willing to pay big money to hear their advice.
Listen now and you’ll hear Adam and I talk about:
(03:10) Introductions
(09:00) The first phone call Adam has with a prospective client
(16:00) How often are prospects asking for a discount?
(18:00) Adam’s content strategy
(24:30) Which content has converted the best?
(33:00) What kind/size of companies is Bluewire Media targeting now?
(36:00) What is Adam doing to attract clients that are willing to pay $7,000/day?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Adam Franklin is a social media speaker and marketing manager of Bluewire Media – the web strategy consulting firm he co-founded in 2005 with school mate Toby Jenkins. Adam is a social media commentator on 2UE and writes for two of the Top 25 Business Blogs in Australia (Startup Smart and Bluewire Media).
He lives and breathes Twitter, Facebook, YouTube, LinkedIn, Google+ and email marketing. Adam co-created the Web Strategy Planning Template and co-wrote the e-book Web Strategy Secrets which have been downloaded by thousands of people worldwide. Adam has been featured on Smart Company’s Hot 30 Under 30 and the Dynamic Business 2010 Young Guns lists of young entrepreneurs, as well as in the latest edition of David Meerman Scott’s book “The New Rules of Marketing & PR.”
https://brightideas.co/wp-content/uploads/2014/03/Adam.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-11 06:00:432020-09-11 06:56:57Adam Franklin on How BlueWire Media Attracts Clients that Pay $4,000 Per Day for Advice
Weddings are expensive. Most couples accept that and budget for it, or try to keep the cost down by limiting the guest list etc.
Not Dave Kerpen. He wanted a big wedding, and at 500 guests he definitely got that. But, he didn’t pay through the nose.
Instead, Dave and his wife used their marketing smarts to raise $100,000 in corporate sponsorship. Now that’s impressive!
But it doesn’t stop there – the wedding was held in a baseball stadium, and ended up getting a ton of media coverage. The couple estimated they received the equivalent of $20 million in earned media coverage, and they used the momentum from this success to launch their successful marketing agency!
Dave’s also had an Inc 500 fastest growing company for 2 years, and when we spoke he held the title as the #1 LinkedIn Influencer in pageviews. You can imagine that he has some great ideas to share.
Listen now and you’ll hear Dave and I talk about:
(03:05) Introductions
(05:20) What problem does your software solve?
(10:45) How did you go about attracting customers?
(15:45) How did you get started in business?
(18:45) How did you get corporate sponsorship for your wedding?
(21:45) How did sponsorship translate into customer attraction?
(26:15) How did you launch your agency?
(28:45) What would do differently today if you were starting over?
(31:45) What advice would you give the solo-preneur on growing beyond just one?
(32:45) What is your pricing strategy?
(36:15) How did you target your customers?
(39:45) How did you continually increase the size of your customers?
(42:45) What advice would you give to entrepreneurs to succeed with content marketing?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Dave Kerpen is the Founder and CEO of Likeable Local, and the Co-Founder and Chairman of Likeable Media. Dave is the NY Times Bestselling author of 3 books and the #1 LinkedIn Influencer of all time in page views, ahead of Bill Gates, Jack Welch, Mark Cuban and President Obama.
https://brightideas.co/wp-content/uploads/2014/03/dave.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-10 06:00:122020-09-11 06:45:51Dave Kerpen on Reality TV, Building a Successful Marketing Agency, and Launching a SaaS Company
If you are one of the kind of people who think Twitter is just for kids to tell each other they had macaroni for dinner (that used to be me), I think you should really take the time to listen to how effective Twitter can be as a marketing tool. Sarah’s team at Hubspot is focused on Lead Generation, and with her different tools and social media platforms, Hubspot finds about 50,000 new leads a month. Wow.
In this podcast we go over the ways Twitter can be effectively utilized, how important content is for a Twitter campaign, and other winning lead generation strategies. I learned a lot in this interview and I think you will too.
Listen now and you’ll hear Sarah and I talk about:
(02:00) Introduction
(05:00) Why use Twitter for lead generation?
(07:20) How to determine a Twitter-Friendly content strategy
(10:20) Has removing the opt-in form ever proved beneficial?
(13:20) How do you get started with paid ads?
(20:20) How to optimize your campaigns
(22:20) What other tips do you have for Twitter campaigns?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Trent: Hey there, Bright Idea hunters. Welcome to the “Bright Ideas”
podcast. I am your host,
Trent Dyrsmid. This is the podcast where we feature interviews with
the entrepreneurs behind some of today’s fastest growing companies.If you’re looking for proven tactics and strategies to help you start
a new business or grow an existing one, you are in the right place.The way that we do this is we interview proven experts on the show and
today is no different. My guest today is Sarah Goliger, she is the
head of paid marketing at HubSpot, one of the fastest-growing
marketing software companies on the planet.In this interview, we are going to dive deep into how to use Twitter
and paid traffic on Twitter. Not just paid, but paid and organic, to
generate more leads for your brand.And this was a really enjoyable interview, I learned a whole bunch.
So, in the roughly half hour it takes to listen to it, I guarantee
you, you are going to learn some actionable ideas that you are going
to be able to use in your business.Before we get to that, a quick announcement. If you are looking for
ways to take advantage of digital marketing to attract more interest
to your business, then you’re going to want to check out my recently
published digital marketing handbook. And you get to it and
brightideas.co/book.In the book, I explain everything that I have done to build my
business up in the very first year to a tribe of 10,000-plus
followers. We’ve had a whole lot of success. Also, I have invited a
number of my past guests to contribute to the book. You’ll get their
ideas in there as well.Again, get that at brightideas.co/book. And you can get even get a
free chapter. So, with that said, please join me in welcoming Sarah to
show. Hey, Sarah, welcome to the show.Sarah: Hi, Trent. Thanks so much for having me. I’m excited to be
here.Trent: I am equally excited to have you here. So, thanks for making
the time. There’s obviously
lots of folks in my audience who don’t yet know who you are.Before we get into the meat of our interview on how to leverage
Twitter as a lead generation machine, let’s have you just take a
moment and please introduce yourself on who you are and what you do.Sarah: Sure. I work at HubSpot and we sell marketing software. I
manage our paid
marketing channel, which basically means that I’m responsible for all
of our PPC efforts and also working with some of our partners in the
marketing industry to coordinate opportunities to work together and to
promote our content to their audiences.The focus of all these efforts is lead generation. So, I work closely
with the other folks on our lead gen team who run our organic
channels; social media, e-mail marketing, landing page optimization.
And together, we generate over 50,000 new leads for our sales team
every month.It’s a pretty incredible place to be. We move really fast here and
we’re always trying to stay a step ahead in our marketing, so that we
can not only do marketing well ourselves and keep innovating, but
also, so that we can teach marketing to our readers and ultimately be
able to sell our software.I’ve been with HubSpot for two and a half years now. And I’ve actually
worked on a lot of different parts of our marketing team. So, right
now, I’m focused on PPC and paid marketing. But I’ve also done some
SEO, some blogging. For a while, I was focused on e-mail marketing and
lead nurturing. I did a bit of sales training.It’s been really helpful for sort of getting that full experience
across the board with marketing. But I would say that PPC has
definitely been one of the most interesting channels.It’s so different from the others and I love that there’s so much
flexibility with it. Really, just a ton of opportunity to do it well
and make it work for your marketing, to sort of play around and
experiment and figure out what works.It’s kind of like a big puzzle in a way. So, I’m definitely excited to
get into some detail here and chat about this stuff with you.Trent: I’m equally excited to get into detail. So, before we jump into
this, I’ve always wanted to
ask this one question to a HubSpotter. What do you guys call
yourselves, anyway? A HubSpotter or…Sarah: Yes. A “HubSpotter.” That’s the correct terminology.Trent: Your company is a content-producing machine. How many staff
writers do you guys have?Sarah: We only have a handful on the content team. I have to say,
they’re all incredibly talented
writers. We have probably four or five on our blogging team and then
another three or four who produce our eBooks. It’s a fairly small
team, but they crank out a ton of content every single month.Trent: Do they ever, all right. That was a total side-distraction from
the interview, but I
wanted to find out anyways. Now, we’re going to talk about Twitter
marketing. First off, the first question is why? Why use Twitter to
generate leads?
Sarah: I think that a lot of people still think about Twitter in the
way that individuals use it for
social purposes. They think “No one needs to know what I’m doing right
now. And I don’t really care about what other people are doing. I
didn’t really need to know that you ate macaroni for dinner. Thanks a
lot.”
These are kind of the status update kinds of posts that many people
think of when they think of Twitter. But these people are actually
missing out, because Twitter is hugely valuable for businesses.
And much like the other popular social networks–Facebook, LinkedIn–
you can use Twitter to gain a following, to share messages, to connect
and communicate with your fans and your customers.
The beauty of Twitter compared to the other social networks is that
Tweets are, of course, limited to 140 characters each, meaning that
you have to keep your message concise. But you can also share more
updates, more often because this is the nature of the platform.
So, in a given day, you could easily tweet 20 or 30 times without your
followers so much as batting an eyelash. But if you try that on
Facebook, you’re pretty much bound to watch your fan count tick
downward, right?
Trent: Yeah. That would be an understatement.
Sarah: Yeah. The other thing is that Twitter is such a vibrant space.
It’s a real community.
People go to Twitter to learn more about their fields of interest.
They go to Twitter to learn about brands and find out what their
friends think about those brands and have to say about them.
Really, as a marketer, who wouldn’t want to be on Twitter? Who
wouldn’t want to be active in that space? So, I think it’s really an
absolute must for businesses these days to be there, to be on Twitter.
Trent: I want to echo that statement. I used to really think Twitter
was the dumbest invention
ever before I got it, before the light bulb went on. Because, again, I
didn’t want to know when you were eating your macaroni or what movie
you were watching.
I’m happy to say now that Twitter is my number one social referral
source. So, folks, if you’re listening to this and you haven’t yet
embraced Twitter and you think like I used to think, I encourage you
to keep on listening.
I think, by the end of this, my hope is that the light bulb will come
on for you and you’re going to start to use it.
If you’re going to make Twitter work, you also need to have a strong
content strategy. Because you can’t just be Tweeting nothing, you’ve
got to have something that you’re sharing. Can you talk about how
Twitter and the content strategy go together?
Sarah: Absolutely. Yeah, before you really dive into Twitter
advertising or, for that matter,
any sort of promotional campaign, you really need to figure out what
it is you’re going to promote. You have to have some sort of content
to feed your campaign. Like you said, you can’t just tweet nothing.
And so, as obvious as that may sound, a lot of marketers will really
skip right over this step and just sort of say “Oh, I need to be on
Facebook and I want to set up Twitter campaigns. And I should really
start writing those marketing e-mails.”
But they won’t sit down beforehand and map out the content that
they’re going to use in those campaigns. And that’s when things get
really difficult. Because when you get ahead of yourself like that,
your content really is the backbone of nearly every kind of marketing
campaign that you could possibly run.
And so, it’s so important that you sit down and really make that
effort in advance to figure out what it is you’re going to promote.
And also, the content that you choose to promote on a given platform
is likely going to determine your positioning, your copy, your
targeting, your audience. So, you need to have this part figured out
before you can even begin setting up your campaigns.
I won’t get into too much detail about what types of content you
should be using. Because that’s a whole other topic for another time.
But, basically, you want to figure out what the goal of your campaign
is and then choose content that supports that goal.
If your goal is to generate leads for your business like my goal is,
you’ll want to promote lead generation content. That is, content
that’s behind lead capture form. Whether that’s “Hey, we’ve got this
free eBook for you to download. In order to read it, we just ask that
you give us these few pieces of information about yourself.”
Or it may be “Fill out this form to sign up to join us on this webinar
that we’re hosting. Whatever it may be, you want to be capturing
information. You want to be capturing those leads through that
content.
But, conversely, if your objective is more branding and awareness-
focused, you’ll want to promote content about your business. Content
that conveys your brand message.
Or maybe your goal is actually to turn more of your followers into
customers. In which case, you’ll want to promote more content about
your product or your service. Maybe offer a free trial or demo.
Once you’ve identified your goal, you really want to focus in on
creating high-quality content pieces that you can use to help you
achieve that goal, help you get there.
Trent: Have you guys ever tested, done a split test with a piece of
lead gen content that is
behind an opt-in form? Versus just being freely available? I’ve read
some stuff and I’ve never tested this myself. And so, I’m very curious
if you have.
Some people, they land, they click the tweet, they get through to the
landing page and they’re like “Eh. I don’t want to fill in
information.” So, they don’t interact with that piece of content, they
never see it, they never see how good it is.
Whereas if the content was simply available, granted, you don’t get
their information, per se. But so, potentially, so many more people
could see the content because a person who sees that first tweet gets
the content. They interact with it, they think it’s great, they share
it and so on. Have you guys ever done any testing on that?
Sarah: Yeah, I mean, we definitely find that the longer your forms
are, the more friction there
is, right? People don’t want to spend the time to sit there and fill
out all of their information to give to you and people are also
skeptical of giving companies their information.
As little privacy as we all have these days, it’s still something that
makes people inherently uncomfortable.
We have found that the fewer form fields you use or even just taking
out the form entirely will tend to result in more submissions or more
downloads. But the trade-off is that, what you could do, conversely,
is create content that’s really, truly valuable to your readers.
That’s what we focus on here. Every single piece of content that we
put out, every blog post we write, we audit it for quality before it
goes out.
We make sure that this is something that people would be willing to
sit down and fill out a form in order to read. Our blog posts aren’t
gated but our eBooks, we really make sure that they’re enticing enough
and the content is legitimate and it’s valid, and it’s substantial
enough that people would take that time to go through the form process
in order to get it.
Then, of course, that helps our business because we need to be able to
feed our sales team at the same time.
Trent: You guys don’t happen to have an eBook that explains the
process that you go through
to reveal your eBooks before they get published, do you?
Sarah: You know, we actually have an eBook on how to create eBooks,
believe it or not.
Trent: Could you make sure you send me a link to that so I can include
it in the show notes of
this episode?
Sarah: Sure thing.
Trent: Thank you. All right, so, should you be running paid ads on top
of your organic efforts
on Twitter and if you are going to do that, how do you which one to
focus on?
Sarah: You always want to focus on organic promotion first. For no
other reason than the
obvious that that’s the free one. So, you want to make sure, first,
that you have a solid, organic Twitter strategy in place. That you
have a strong number of followers and that you’re regularly tweeting
valuable content to them.
You should already be working toward your goal, whether it’s lead gen
branding, what have you. You should already be working toward it from
an organic perspective before you consider starting with paid ads.
Then, once you have things running smoothly with your organic
strategy, if you have some budget to work with, paid advertising is
actually a really excellent way to supplement your efforts.
And note, that I chose my words very carefully there. You always want
to use paid advertising to supplement your organic efforts, not
replace them. And this is, of course, true across the board. Not just
with Twitter.
Trent: Okay. How do you go about getting started with paid ads? How do
you set up a
campaign?
Sarah: There are a couple things you need to figure out before you
dive in. So, like I
mentioned earlier, you want to start by deciding what your goal is.
Whether it’s lead gen, brand awareness, lead to customer conversion.
And then, once you have your goal nailed down, the second step is to
decide what type of campaign you want to run. If you’re looking to
increase brand awareness and gain more followers, you can run what’s
called a “promoted account” campaign. Which displays your account in
the “Who to follow” sidebar.
It also allows you to craft messaging about why people should follow
your brand, which is then displayed next to a “follow” button. You
might say something like “Looking to stay updated on the latest
marketing tips and trends? Follow HubSpot to stay in the loop.”
And then, that will appear right next to a “Follow” button so you can
follow the HubSpot account right from there.
Trent: And what did you call that again?
Sarah: That’s promoted accounts. So, that’s better for branding. But
if your goal is lead
generation or really, anything other than brand awareness, you’ll want
to run promoted tweet campaigns.
These put your tweets right in the feeds of the users that you’re
targeting. And if this is the option that you choose, then the next
thing you’re going to want to do is select the content that you’re
going to promote in those tweets. Make sure that the content aligns
with your goals, like we discussed before.
And then, the next step is to choose your targeting. So, this is where
things start to get a little bit complicated, but bear with me. So,
Twitter is actually really good as far as targeting goes. You have a
few different options.
One, is you can target based on keywords, which lets you target users
who search for or tweet about those keywords or engage with them in
some way.
This type of targeting is really great if you’re running an event, if
you’re doing event promotion or if you are running product-specific
campaigns because then you can really zone in on those keywords that
are relevant to that product that you’re promoting.
It’s also really good for going after folks with purchase intent. So,
if you’re looking to sort of narrow in and focus on those people who
are most likely to purchase from you, this is a great option for that
as well.
This option, going based on keywords, will usually give you a
narrower, but more focused and higher-quality audience.
Then, you can also choose to target by interests and followers. And
this option lets you search for interest categories to target. For
example, I can target anyone who’s interested in marketing or home
repair or French cuisine or whatever it is that is most relevant to
you. That’s the interest side of the equation.
And then, it also lets you input any Twitter usernames. And it’ll then
target users who look like those people’s followers. So, for example,
when I run campaigns with this type of targeting, I’ll put in a bunch
of usernames of people who are really well-known in the marketing
industry and have a lot of followers. It’ll find other Twitter users
like those people’s followers.
This option is much better for a less qualified, but much broader
audience. And then, on top of this, you can also target by location,
you can target by gender, you can target by device.
If you only want to reach people who are on desktop or only on mobile,
you can do that, too. To really have a ton of flexibility here to
build an audience based on the criteria that you care the most about.
Then, they also, just last month, actually, released a brand-new
targeting option called “Tailored Audiences,” which lets you directly
target your site visitors. And this option is really great for re-
targeting.
We did the beta testing when they first rolled this out to the beta
users. So, we’ve been in this for a few months now and we’ve been
collecting some data.
We found in our own efforts that our re-targeting campaigns have had
45 percent higher engagement than our regular promoted tweet
campaigns. So, if you’re looking to convert more of your existing
database into customers and sort of focus more on them, then Tailored
Audiences is a really great option to use here.
Trent: Let’s dive into that one a little deeper for a minute. So, I’ll
just use myself as the guinea
pig. I’ve got my 4,000 or so Twitter followers. When you talk about
the Tailored Audiences, am I tweeting more to the people that already
follow me? I’m not sure that I fully get it yet.
Sarah: You’re basically tweeting to the people who are in your
database or who have visited
your site. You could set it up to say “Anyone who has come to my
website, I want to capture them in this audience.” And then I want
them to be in this group of people to whom we’re displaying these
tweets.
Trent: When they come to my site, they’re going to get cookied. And
that cookie is then going
to trigger a re-targeting within their Twitter stream.
Sarah: Yes. So, it’ll build the audience for you. It’ll grab everybody
who has visited your site
and then, that will be the audience that you select for the targeting
purposes.
Trent: Okay, cool. I like that. All right.
Sarah: Just to wrap up here, to finish the building out your campaign,
really, the last thing
that you need to decide on is your budget. And I think this is where a
lot of marketers get stumped or concerned or nervous.
Everyone sort of asks “What’s the right amount to spend on paid
advertising” and “What’s the right amount to start off my campaign”?
The unfortunate fact of the matter is there really is no right amount.
It’s different for everyone, it’s different for every marketer, for
every budget, for every campaign. And if you’re really planning to
spend a lot, I don’t know exactly what the minimum is, but they’ll set
you up with a dedicated account rep who is going to help you on the
best ways to spend that money.
But otherwise, you’ll pretty much have to figure it out on your own.
But I promise, it’s really not as hard as it sounds. So, you want to
just decide how much you’re willing to spend on Twitter ads in a
month. And then break that down, you can divide it out by business
days if you want.
Try spending that much in a day and if it’s too little, if it’s not
working, you’re not seeing any results, you can condense that spend
into maybe a week or two. It’s much better to spend more at once and
see actual results than to drag out your spend in tiny increments.
So as you go, you’ll sort of start to get a feel for how much you need
to spend in order to make your campaigns effective. And that’ll help
you plan your spending going forward. Then, once you have all of this
mapped out, you just set your bids for the campaign. When you choose
your targeting criteria, it’ll give you a recommended bidding range.
I would say go for at least the average of that, if not higher. If you
have more to spend and you can be a little bit more free with your
money, then go ahead and set it maybe even a little bit above the
bidding range.
Once you choose your bid, I think you’ve pretty much filled out the
whole setup process. You just write those tweets and you can go ahead
and launch your campaigns.
Trent: If you had one landing page that was your number one lead
generator that you were
promoting, you could have any number of different tweets that would
all be linking back to that one landing page?
Sarah: Oh, absolutely, yeah. And I would actually recommend that. When
you’re building a
campaign, you want to have more than one tweet running in that
campaign. Because the interface that you’re looking at within the
Twitter ads platform will show you the number of impressions and the
click-through rates by each tweet individually.
You want to be testing more than one so you can figure out what kind
of language resonates the best with your followers and keep optimizing
from there.
Trent: Okay. All right, so far, it’s making sense. So, now, we’ve got
our ads. They’re up and
running. Obviously, they’re not as good yet as they could be. Do we
have to go through some kind of optimization? So, I’m sure you’ve got
some ideas you can share with us on that.
Sarah: Yeah, absolutely. It’s kind of like what I was just saying. You
want to be trying different
things, have those different tweets, be looking at the metrics and see
what’s working. But sort of from a more macro perspective, you want to
keep an eye on these campaigns.
You don’t want to just set them up and let them run and leave them
unattended. You should really be constantly optimizing for your
overall metrics.
So, when you’re choosing what metrics to sell for, you want to align
those with your goals. So, if your goal is lead generation, you want
to be maximizing the number of leads that you generate and also,
minimizing your CPL or cost per lead. And so, these are the two main
metrics that I look at for our campaigns.
It’s also important to look at these metrics across all of your
campaigns, but also, on the individual campaign level. So that that
way, you can see which campaigns are performing well and which ones
are bringing down your averages.
What I do is I use a different tracking token in the links for each of
the campaigns I run, so I can see on a campaign level, which content
pieces are generating how many leads.
Since I’m also able to see how much I’m spending on each campaign
through Twitter, I’m able to very easily calculate the cost per lead
of each individual campaign. And then, if it’s too high and the
campaign is either not generating enough leads or costing too much,
then I’ll pause it and shift its budget over to a higher-performing
campaign.
You want to always be doing this and always be sort of optimizing for
the top performers of the bunch.
Trent: You mentioned the term “tracking token.” Is that using the
Google URL builder, or is
that something that is within the Twitter interface that allows you to
create that?
Sarah: It’s not within the Twitter interface. You can build your own
URL tracking token. I type
ours in myself. It’s fairly simple. You can usually just do little
question mark source equals and type it in. It depends on what sort of
analytics software you’re using to track it.
We use HubSpot. So, I know that I’m able to go into our reporting
tools and very easily see how everything breaks down. And we also run
Salesforce reports, so I’m able to sort of do the campaign by campaign
breakdown there, too.
Trent: Okay. Now, do you guys have any blog posts that you could link
me to that would
provide more information on the tracking tokens and campaign
optimization?
Sarah: Absolutely, sure.
Trent: Make sure that you get me those links, too, please.
Sarah: Okay, will do.
Trent: All right, what’s next on my list? What other tips do you have
for running an effective
Twitter campaign?
Sarah: In terms of the copy, I would say the biggest tip that I have
is don’t be too sales-y.
Your copy should always focused on providing value to your readers. As
is true, of course, in all marketing contacts, not just on Twitter.
But if your tweets come off as pushy and super product-focused, then
chances are, they’re really not going to get much engagement. You want
to really let your brand personality show through. And talk to your
followers as if they’re real human beings and not just leads in your
database.
Trent: So, have you got some phraseology examples that you could give
us? Is it a lot of how-
to-type [inaudible at 00:23:42]?
Sarah: Yeah. People like “How to,” people like “101 examples of
companies that are rocking
social media.” Any way that you can phrase it that very clearly
conveys the value to the readers. Whether it’s because it’s
interesting or because it is a how to or because it’s just very
relevant to them and their industry. You want to make sure that it’s
enticing content.
Trent: Okay. All right, where do I want to go here?
Sarah: So, other tips.
Trent: Yeah, let’s keep going with tips.
Sarah: Another tip would be to spice it up a bit. I think that text
can be great. But it can also get
kind of boring and can blend in with all the other tweets in your
users’ feeds. And we found that images work really well.
We’ve actually found that using images in tweets increases lead gen by
57 percent, which is huge. So, try some images, try some Vine videos.
It never hurts to give your brand some personality. People love that
stuff.
So, go for it. Try crazy things. Be enticing, be engaging. Be fun.
Trent: A Vine video. Can’t say I’m familiar with a Vine video. I’m
probably embarrassed to
say that, but what’s a Vine video?
Sarah: It’s quite all right. Vine is a six-second video platform. It’s
tied into Twitter, so you
can record a six-second video. And it also lets you break it up. I
think you can only do it on your iPhone. I’m also not 100 percent on
top of Vine, so we’re in the same boat there.
You can sort of hold your finger down and then let it go, so you can
break up the six seconds. It doesn’t have to be continuous. But
anyway, you can do very fun things and short videos and include those
in your tweets very easily. It’s sort of a quick way to entice people
to watch something.
Trent: Is Vine a platform that’s owned by Twitter?
Sarah: Yes, yes.
Trent: It is? Okay. All right, so when you’re up and running,
obviously you don’t want to just
keep doing the same thing over and over, because that always gets old.
What are some things that you guys have done which you didn’t
necessarily think you were surprised by the results? Surprised to the
upside. I’m looking for the examples of the best and most successful.
Sarah: Sure. So, like I said, the images were probably our most
surprising test. I had no idea
that they would increase lead gen by 57 percent. I mean, when that
stat came out, we had team meetings about it because it was just so
incredible. So, that was really exciting.
We also started doing promoted accounts recently. So, my main focus
has always been lead generation. So, we’ve pretty much strayed away
from the promoted accounts because that’s obviously focused on growing
your follower base.
I decided to give it a test recently and it’s actually been working
very well. We’ve been able to cut the amount that we have to spend to
gain a follower basically in half from what it used to be.
That’s been really effective as well and I would say that if you have
the budget for it, it’s definitely worth a test.
Trent: Hang on, I want to make sure I understood what you just said.
You decreased your cost
of adding followers by using promoted tweets instead of promoted
accounts?
Sarah: The other way around. So, promoted tweets are what we typically
use for our normal
campaigns. Those are sort of our lead gen tweets, if you will. It’s
where we share our content and we say “Oh, if you want to learn more
about how to use Facebook for marketing, you should download this
eBook.” With better copy, of course, but that’s the general idea.
Whereas promoted accounts, the idea there is that you are just trying
to get more people to follow your account. That’s what I was saying
before about “If you want to stay updated with the latest tips in the
industry, follow Hubspot and we’ll keep you posted on that stuff.”
More of that kind of thing.
So, what you’re paying for is essentially more follower acquisition.
Trent: What did you do that drastically cut the cost of follower
acquisition?
Sarah: Just starting to do that. I’m not actually sure what types of
efforts we were running
before. We may have done promoted accounts in the past before I was
managing this channel. But when I came back to my manager and I said
“Hey, this is the amount we’re paying to acquire a new follower,” he
said “Oh, wow. That’s half of what we used to do.”
So, I’m not sure exactly what we’re comparing apples to apples here.
But it’s been very effective. Not even comparing it, but even just
looking at the numbers as they stand by themselves. It’s been very
good.
Trent: Now, earlier in the interview, you talked about targeting with
keywords. Is there a
keyword research tool within the Twitter campaign builder at all so
that you can figure out search volumes for keywords?
Sarah: Yeah. So, if you enter in a keyword or a few keywords, there’s
a button that allows you
to find similar and related keywords. So, that’s really great for just
sort of thinking of those things that you haven’t thought of.
The other thing is, if you used AdWords, they have a really great
keyword recommendation tool. So, you can always look there. I’m sure
there are other sites that also will find similar keywords. But, yes.
They do have it built in right into Twitter.
Trent: Okay. All right, so let’s wrap up with my lightning round.
These are just a couple of
really quick questions. What’s the most recent business book that
you’ve read?
Sarah: Most recent business book that I read? Well, just this morning,
actually, I was
discussing “Blue Ocean Strategy”. And that is definitely a classic, I
would say, business book. I would definitely recommend that one.
Trent: What’s your favorite blog and you can’t say HubSpot.
Sarah: I can’t say HubSpot. What’s my favorite blog? You know, I
really like Seth Godin. He’s
one of our unsung heroes around here. Or maybe for you, I guess he’s a
sung hero. We definitely love Seth Godin around here and he writes
very short snippets, but they’re great. Very entertaining.
Trent: All right. And if people want to interact with you at all, how
do they do that?
Sarah: I’m on Twitter. @SarahBethGo and you can find me there. Or you
can find me on
my website, sarahgoliger.com.
Trent: All right. Sarah, thank you so much for making some time to
come on to the “Bright
Ideas” podcast and share some insight and tips on how we can all use
Twitter to generate more leads for our businesses. Much appreciated.
Sarah: Absolutely. It was my pleasure. Thanks so much for having me.
Trent: To get to the show notes for this episode, go to
brightideas.co/98. If you enjoyed the
episode, please also take a moment and go to brightideas.com/love
where you’ll find a link and a video to show you how to leave feedback
for this show in the iTunes store.
And if you take a moment to do that, you have my eternal thanks
because every time someone does, we get a little bit more exposure in
the iTunes store. That draws more listeners and then more listeners
get to benefit from hearing all of the bright ideas that are shared by
my guests here on the show.
That’s it for this episode. I am your host Trent Dyrsmid. Thank you so
much for tuning in. And I look forward to producing another episode
for you in the very near future. Take care.
About Sarah Goliger
Sarah Goliger is the Head of Paid Marketing at HubSpot. She is responsible for coordinating marketing campaigns with external vendors and running display and retargeting campaigns through both search and social networks with an ultimate goal of lead generation.
Previously, Sarah managed email marketing and lead nurturing for HubSpot’s mid-sized business segment. Sarah also offers individual email marketing consulting. You can learn more about Sarah on her website and connect with her on Twitter at @sarahbethgo.
https://brightideas.co/wp-content/uploads/2014/03/Sarah-Goliger.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-07 06:00:332020-09-18 05:59:31How to Leverage Twitter for Lead Generation with Sarah Goliger
At Bright Ideas, we’ve talked with some great startups who’ve received support ftom 500 startups. This time it’s Tealet.com, a direct-from-farmers tea company dedicated to the growers around the world. Founder Elyse Peterson has devoted her time to creating a worldwide appreciation for the local farmers across the globe and in other food security campaigns.
From crowd-funding, kickstarter, 500 startups, and more, learn how Elyse used the digital landscape to get her business running. If you’re interested in alternate funding sources for businesses, you’ll want to check out this interview.
Listen now and you’ll hear Elyse and I talk about:
(02:00) Introductions
(07:00) How did you get the business started?
(10:00) How did you use crowd funding?
(12:50) How did you bring awareness to that Indiegogo campaign?
(16:00) What was in it for the campaign backers?
(20:00) What’s it like to get funded by 500 startups?
(27:00) What happened after 500 startups?
(31:00) What does it mean to be a part of the Las Vegas Downtown Project?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Elyse Petersenis a Global Tea Ambassador with the International Tea Farms Alliance. She spent time working with tea farmers in Wazuka, Kyoto, Japan, and this experience inspired her to help grow tea culture across the U.S. and around the world. Petersen is an experienced international development worker in the area of food security, natural resource management, and sustainable food preservation; having served as a Peace Corps volunteer in Niger, West Africa and Antigua and Barbuda, and the Eastern Caribbean. Petersen graduated from Shidler College of Business with a Japan-focused M.B.A, and from California State Polytechnic University, Pomona, with a B.S. in Food Science and Technology.
https://brightideas.co/wp-content/uploads/2014/03/Elyse.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-06 06:00:072020-09-11 06:16:16How Tealet.com is Creating a Bridge Between Tea Growers and Tea Drinkers with Elyse Petersen
Sometimes, you can’t help but root for the little guy.
Adeel Ahmad was looking for a way to optimize the business end of things for small retailers, and with that idea, Shopseen was born. In this interview Adeel and I talk about how he saw the need for change, created his startup, and drew in a large customer base in a short period of time.
If you’re looking for ideas on startups, especially SaaS startups, you should check out this podcast.
Listen now and you’ll hear Adeel and I talk about:
(02:05) Who are you and what do you do?
(05:25) How did you got 2200 users in 6 months?
(08:25) How did you validate your idea?
(16:25) How did you get their first 10 customers?
(18:25) How did you determine how to price your product?
(22:25) Tell us about a time when an assumption you made was way off
(25:15) How has investor funding played out?
(30:25) How has your past been of help to you with Shopseen?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Adeel started Shopseen soon after opening a vintage clothing shop in downtown San Francisco. Shopseen was built to solve the problems of operating a small modern retail business, and soon it was spun off into its own startup. Previously, Adeel was an early software engineer at Context Optional, a pioneering social media management company that built a platform for large brands to reach and engage with a broad audience on social networks.
https://brightideas.co/wp-content/uploads/2014/03/Adeel-1.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-05 06:00:062020-09-11 05:02:14How Shopseen Attracted 2200 Customers in Just Six Months
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