Tag Archive for: Lead Generation

How Content Marketing and Marketing Automation Led to a $5,000 Retainer Client

Retainer ClientIf you are thinking about embracing content marketing to help grow your business, I hope that what I’m about to share with you will motivate you to begin immediately.

At 9am one morning last week, I hosted an online meeting with a prospective client in need of the type of help that we offer via our consulting company, Groove Digital Marketing. There were three people on the call from the prospect’s company: the owner, their copywriter, and their marketing/technology pro.

At 11:45, the call was finished, and without the need of a proposal, the owner said, “At this point, I cannot see why we will not be proceeding with you.” Two hours later, they’d made their first payment of $5,000 and we had a deal.

How Did This Happen?

Now that you know the outcome, I want to give you the back story. My hope is that when you see what happened, you will realize how powerful content marketing and marketing automation can be.

On November 5th, Brian (their technology/marketing guy) somehow found BrightIdeas.co as a part of his search for a solution to their marketing and operational challenges.

When he found my site, he decided that the free offer I make on the home page was valuable enough to become a subscriber.

ct-airThe “lead magnet” I offer on the home page is access to my Conversion Tactics 4 part video training series. (If you would like to see the videos in this series, just go my home page and enter your details.)

This offer is the #1 way that I use to fill the top of my marketing funnel. Once in the funnel, subscribers are sent video #1 on day one, video #2 on day two, etc…

In Brian’s case, he watched video #2 on November the 8th and video #3 on November 9th. He watched 100% of video #1 and #2 and just 75% of video #3. I know this because I am able to track how much of my videos that each subscriber watches. In fact, the emails a subscriber receives from me actually differ, depending on how much of the videos they watch.

After watching 75% of video #3 Brian, who was unknown to me at the time, emailed me to ask if we could arrange a time to chat. I replied with a “yes” an asked him to book a time via my online calendar.

Houston, We Have Contact

Brian and I’s first call happened on November 18th and during that call, he gave me an overview of their business. He also took time to describe the problems and challenges that they wanted to overcome. Upon hearing these challenges, I knew that I could probably make a huge impact on their business over a period of time, and asked Brian to arrange another call for he and I, as well as the owner of the company.

Brian concluded by saying that his boss was a “very tough sell”, so I suggested that he have his boss listen to a few of the podcast interviews I’d done with other entrepreneurs whose businesses were more automated than Brian’s.

Houston, We Have Touchdown

LiftoffThe call with Brian’s boss (Paul) was a very long call and I spent most of the time asking questions. One of the challenges with conversations like this is that, with so much to talk about, the conversation can “wander around” for quite some time – and not necessarily lead to the desired outcome.

To avoid this, I decided to use a Lifecycle Marketing self assessment as a framework for the discussion. By using this framework, we were able to have a productive conversation about each area of their business. More importantly, I was able to learn a lot about Paul’s needs, wants, and desires in a very short period of time.

I was also able to learn a fair amount about Paul’s values and quickly realized that he was very passionate about his product and wanted to give his customers the best possible experience.

It probably took me a solid hour or so of questions before I ever got to the point of making any suggestions. In fact, after asking Paul to rate himself on each of the steps of Lifecycle Marketing, I would ask if he believed a change needed to be made or not. The goal of the self assessment and “is that really important to you?” questions was to figure out what Paul was most motivated to fix first.

Getting the Deal

Many inexperienced salespeople think that “closing” requires all sorts of fancy techniques and magical statements.

The truth is exactly the opposite.

The “close” is the logical conclusion to the consultative approach to selling – which is a fancy way of saying, to sell, you must ask questions – and lots of them.

HandshakeThe more questions I asked Paul, the more he began to trust what I had to say – and as time went by, enough trust was eventually built up for Paul to decide that we were the right fit for what he needed – so he made the decision to move forward.

Key Take Aways

Regardless of what you sell, there are always people looking for your product or service. The key is to let them find YOU. This is the primary goal of content marketing.

For over a year, I have been dutifully creating and publishing content that would help my target market to solve their problems. Had I not been publishing and promoting my content, Brian would have never found my website.

Once Brian did find my site, if I wasn’t capturing leads with a free offer (called a Lead Magnet), it would have been impossible for Brian to become a subscriber, and had he not become a subscriber, he would have never been exposed to the three videos he watched prior to reaching out to contact me.

Video is extremely powerful on the web. By using it, I was able to give Brian a first hand look at my personality and communication style. Had he not been exposed to these videos, I doubt that his motivation to reach out and ask for my assistance would have been nearly as high.

Marketing automation also played a huge role because Brian didn’t watch video #2 or #3 when I first sent him the links. He, like everyone else on the planet, was probably too busy on the day that these first emails arrived, so it wasn’t until he received a few reminders that he actually took the time to watch them. Had I not created the reminders in my funnel, it’s unlikely that I would have a new client today.

Want to Get Results Like This?

There is a very specific process to achieving success with content marketing and marketing automation and in today’s post, I have given you a glimpse of the results that can be achieved when you get the formula right.

If you have not yet implemented content marketing or marketing automation, I strongly encourage you to start today. To help you do that, I have written a book called the Digital Marketing Handbook: The Ultimate Small Business Guide to Putting Client Attraction on Autopilot that will be available for sale on December 10. If you get on the early bird list today, you will be notified the day the book is released and you will be given a coupon code to get 25% off the price. Go and register now!

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Digital Marketing Strategy: Lead Gen Secrets from an Agency That Generated 5,500 Leads in 12 Months

Toby-Jenkins-Interivew

Toby Jenkins is CEO and co-founder of Bluewire Media, a successful marketing agency located down under. Bluewire has a great digital marketing strategy, with a combination of proven standard methods and outside the box thinking.

I learned a lot during this interview, from their unique tools and templates to their co-branded content with David Meerman Scott.

Toby also shared their impressive landing page conversion stats (see them below, just under the Resources section).

And for you solopreneurs who want to build an agency, be sure to listen to the advice Toby has especially for you (it’s near the end of the interview). (For more agency Bright Ideas, check out our other posts that are especially relevant to marketing agencies.)

Listen now and you’ll hear Toby and I talk about:

  • (3:40) Introduction
  • (6:00) Reviews of results
  • (6:40) Overview of his co-branded content with David Meerman Scott
  • (10:40) Overview of templates and tools
  • (17:40) How they are a driving traffic (reverse engineering search terms)
  • (20:40) Overview of blogging strategy
  • (23:40) Description of the Niche they focus on and how they use the funnel to identify them
  • (26:10) How speaking at events fits into their client attraction strategy
  • (30:40) Overview of how live events have fit into their marketing
  • (32:40) How they engage with a client
  • (35:40) How they overcome objections in the sales process
  • (37:40) How they are using LinkedIn
  • (40:40) Overview of a revelation in their landing pages
  • (44:40) Overview of how they segment and nurture their prospects
  • (48:10) Overview of how they manage service delivery
  • (56:00) Best advice for solo-consultants that want to build an agency

Resources Mentioned

Bluewire’s Impressive Landing Page Conversions

  • WEB STRATEGY PLANNING TEMPLATE LANDING PAGE
    Landing Page Conversion: 32.01%
  • WEB STRATEGY SECRETS E-BOOK
    Landing Page Conversion: 60.44%
  • WEB STRATEGY PLANNING TEMPLATE HOME PAGE
    Landing Page Conversion: 4.8%
  • SOCIAL MEDIA GUIDELINES
    Landing Page Conversion: 52.75%
  • SOCIAL MEDIA PLANNING TEMPLATE
    Landing Page Conversion: 40.97%

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

Listen Now

Leave some feedback:

Connect with Trent Dyrsmid:

Transcript

Trent: Hey there bright idea hunters. Welcome to the bright ideas

podcast. I am your host, Trent Dyrsmid, and this is the podcast

for marketing agencies and entrepreneurs who want to discover

how to use content marketing and marketing automation to

massively boost their business without actually massively

boosting the amount of hours you have to work every week. And

the way we do that is we bring in proven experts onto the show

to share with myself and the audience exactly what they are

doing to build to make their businesses successful and in this

episode we are going to do just that.My guest is a fellow by the name of Toby Jenkins he’s the co-founder

of a marketing agency by the name of Bluewire Media down in

Australia, and they’re doing about 600,000 dollars a year with a

relatively small team, and they are just absolutely killing it

with their content marketing. They generated 5,500 leads last

year. They onboard, the way they, it’s really quite interesting.

They don’t ever call a prospect to get them to become a client.

Their content marketing and their funnel is working so well that

the only time they end up getting a client, or the only time

they ever bring a client on board is when that client calls

them. So imagine how nice that would be in your business if you

didn’t have to be making cold calls or doing those things the

outbound marketing stuff that most people don’t really want to

do and most people don’t really want to receive anyway.So we’re going to talk all sorts about how they’re using for example

templates and tools at about the seven-minute mark in this

interview, to generate all of those leads and we’re going to

give some specific examples on how they’re doing that. At the 17-

minute mark, we talked extensively about their strategy behind

blogging and how they’re sharing their content and how that is

generating a lot of traffic for them. What else do we have here?

Thirty-four-minute mark we talked about how he’s using LinkedIn

and as well at the 37-minute mark a big revelation they made on

how they do their landing pages and how it massively increased

the conversion rate so much so that they’re actually higher than

HubSpot’s own landing pages so that’s pretty cool too.And way down at the end of the 52-minute mark, Toby shares his best

advice for solo marketing consultants that actually want to grow

their business and build an agency. This is a really fantastic

interview if you’re a marketing consultant or run a marketing

agency and want to do a better job of it.Before we get to that I want to very quickly tell you about two

things. Number one if you do run an agency and you’re looking

for a mastermind group to join go to brightideas.co/mastermind,

we’re adding new members on almost a daily basis and the other

thing I wanted to tell you about was a book I’m writing. And you

can learn more about it at brightideas.co/book, and in this book

I am going to share with you everything that I have learned

through firsthand experience over the last two years in online

marketing and marketing automation as well as all of the golden

nuggets that I have picked up from the 80-plus successful

entrepreneurs that I have interview here on the show.So that said, please join me in welcoming Toby to the show. Hey Toby,

welcome to the show.Toby: Hi Trent, thanks very much for having me.Trent: No problem at all. It’s a pleasure to have another Aussie on

from the land down under. Love that about the internet, you can

talk to people halfway around the world and you don’t even have

to pay long distance.Toby: Incredible.Trent: That it is. So I’m really excited to have you on the show here

because we’re going to talk about how you’ve turned your

marketing agency Bluewire Media into the success that it is.

We’re going to walk through a lot of the strategies and tactics

that you used and before we get into any of that I want to give

you the opportunity to share with us two things. Who you are,

and a little bit about your background and just some of the

results.Toby: Yeah, sure. So I’m Toby Jenkins and I’m the CEO and co-founder of

Bluewire Media and Bluewire Media is a web strategy and

marketing firm in Brisbane and Sydney Australia. Yeah we work

with clients who are really dedicated to being number one in

their market niche. And also recently we found that clients who

we worked best for have skin in the game. So whether it’s

ownership or reputation or a real passion for what they do,

they’re the ones who we most like to work with on a daily weekly

monthly quarterly basis. It’s pretty exciting time to be in

marketing and inbound marketing.Trent: That would, I would agree with you on that one. When did you

start the company?Toby: So we started the 7th of January in 2005 and we started as a web

design agency and it’s actually a bit of a funny story because

you should say it was a week later because in the first week we

decided, Adam and I, I would register the business name, and

then we decided that we’d go on a surfing holiday now that we’re

business owners.We went surfing for a week in the first week of business and

subsequently learned it takes more than just registering a

business name to qualify yourself as a business owner.Trent: That is pretty funny. I’m guessing you didn’t make any money

during that first week.Toby: No, not much we were just glowing in the satisfaction of a new

business.Trent: So the folks who aren’t business with your firm, to give them

some idea of what you’ve built, in the last 12 months how much

revenue have you generated?Toby: So we generated just under 600,000 in the last 12 months. We have a

team of six full-time employees and some contractors coming and

going depending on what was going on.Trent: Okay so you’ve got a pretty decent revenue stream going 50K a

month is a very nice business. I’m sure many people who are

listening to this episode would love to be achieving similar

results, and the goal I have for this interview is to try and

extract as much really helpful information from you to help them

get there, as possible.So in the pre-interview you had mentioned something to me that I kind

of want to jump right into, which was that you mentioned you co-

branded a piece of content with a fellow of the name of David

Meermen Scott. So can you tell me who is he and then what was

this thing that you did with him?Toby: Yes sure, so David Meerman Scott is the author of a book called The

New Rules of Marketing and PR, and to me it really was one of

those books along with Seth Godin’s Permission Marketing that

sets a really deep understanding of why the web works the way it

does in terms of marketing and you really set a tone it really

resonated in the fact that you need to be servicing your

customer and understanding the customers problems and what have

you. We both read the book and we’re really quite amazed by it.

And we decided that was the way that we wanted to go in terms of

the marketing that we were doing with our clients and then so we

put together this tool, the one page web strategy planning tool

which was kind of based on, I don’t know if you know, Verne

Harnish [SP].Trent: I do very much. Yes.Toby: So Vern is famous for his one-page strategy tool and we decided well

if Vern had done it and we’re a huge advocate of Verne’s work as

well, we would combine these two works that we’d seen and try to

create something for ourselves. So we took David’s book and the

concepts behind Seth Godin’s Permission Marketing and Purple Cow

and decided to put it into this one-page web strategy planning

template.And from there we basically, and we were quite excited by it, that

this would be a very useful tool for our clients and for us as

the marketing consultants in the process. I just emailed David

one day and said, ‘Hi David, Adam and I both really enjoyed your

book and thank you very much for sharing all that information

and here’s something we can put together. We’d just be

interested in your feedback.’ And he came back and said ‘Guys, I

love it. Would you be interested in co-branding this if we

tweaked a little bit of the wording here and there?’ And so

yeah, we collaborated on this tool, and basically he

subsequently used it in the second and third and fourth edition

of his new rules of marketing and PR. And also used it within

his presentations for his audiences and recommends it as well.

So it’s been a really exciting journey, and he was an

aspirational contact of ours. Someone who we aspired to learn

from in his area of expertise, to be able to collaborate with

him was really exciting.Trent: Yeah, no kidding. Not to mention probably a big credibility

boost for you.

Toby: Yeah, I mean he is a big name over in the US, and certainly a big

name in the online marketing space in Australia. It’s great to

be associated with someone like that in any way you can be

really.Trent: Yeah, absolutely. So this template is that something that you

could send me a copy of so I can include it as a download in the

show notes for this episode?Toby: Yeah, absolutely. Yep, so it’s available for download on our website

along with a whole bunch of other templates and tools that we’ve

created as well, which I’ll probably dig into in a little bit a

little bit further into the interview. But certainly I’ll send

one through.Trent: Okay so let’s dig into some of those other templates and tools

now, I’m going to break from my traditional line of questions

because if you’ve got some stuff that is interesting to talk

about, let’s just head right over to it. So what are some of

these templates and tools that you’ve created?

Toby: I guess one of the things that we’ve found, particularly on the back

of that experience, was that having the support of someone like

David, in terms of creating a tool, was that we got some traffic

to our website and people were downloading it. The particular

tools have probably been downloaded in excess of 10,000 times

definitely.

So we realized that basically people were looking for tools and

templates that they could use in their own businesses that would

help them to organize their thoughts and really I guess that’s

the whole premise of content marketing, to be useful in the

first place. So we set up a bunch of whole other things like

social media guideline templates, social media planning

templates, editorial calendar templates, and inbound marketing

aid and business aid books. Which are kind of aid books that

explain the templates and how to use them along with some of the

thinking behind them. On our website we’ve got probably maybe 15

different downloads.

And yeah, we’ve really found that further in the interview you wanted

to talk about leads but really that’s how we’ve generated an

enormous amount of leads is by offering these sort of tools and

templates that others find really useful. We’ll be happy to link

and share and all that kind of thing. So it’s been a really

interesting process for us.

Trent: Well that does segue into where I was going to go just before I

asked that last question. A lot of times we spend the beginning

part of the interview talking about lead generation, so we’re

going to do that now. Now these templates and these tools, the

templates in particular that you were just referring to, are

they top of the funnel lead generators or do you use them mid

funnel to help segment and find out who the people are that

maybe you should now be reaching out to who are already in your

funnel?

Toby: Yeah, good point. Look, they are probably a mix to be honest. The

reasoning behind the template is what we’ve found that a lot of

people convert because they are looking for something quite

specific when they arrive at our website and relative landing

pages for those things. It is often top of the funnel stuff but

then I guess that e-books and the explanation that follows the

templates are really good middle funnel and really good

qualifying paths to our process.

And I mean we use HubSpot to track what people have downloaded and we

use that when we’re just about to jump on phone calls and that

kind of thing as well to see how much they’ve downloaded. Which

particular pieces they’ve downloaded to see how that helps to

qualify our discussion before we go into it.

Trent: So yeah let’s do a quick comparison between HubSpot and

InfusionSoft because you use one and I use the other so let me

explain how I do that and you can tell me how you would do it

because I’m curious if there’s any real differences. So within

InfusionSoft if anyone fills out a form or clicks a link in an

email a report I can apply a tag for example that tells me that

they have downloaded any number of reports, unlimited text. And

then there’s something called lead scoring, so then I can go

into lead scoring and say on a scale of 1 to 50 or 1 to 100,

whatever, I can say every time they download, let’s just say a

scale of 1 to 50 and there’s 1 to 5 links. So if they have 50

points they clicked 5 links, and if they have 0 points they

didn’t click any link and they’re a cold lead.

So let’s say they go and download three different mid-funnel reports

I can A, dynamically adjust their lead score so that I would be

able to see that and I can also trigger let’s say they

downloaded my mid-funnel report B, as soon as they download it I

can initiate a campaign that could include a task for me or a

member of my team to reach out via the telephone or Skype or

whatever way we wanted to. If it was email it would be

automated, but if it was a voice call we could put a task is to

say hey, you know, to call them and ask them if they have any

questions. Do you do anything really different with that with

HubSpot?

Toby: No, not really. I mean that sounds very similar, I mean we can select

what goes out next if someone downloads the web strategy

planning template they’ll receive the web strategy planning book

which is the next step in the nurturing process we kind of see

that as kind of a nurturing process and really sounds very

similar to what you’re doing with InfusionSoft.

Trent: Okay. I kind of thought it would be but I wanted to make sure

because obviously you have experience with one tool and I do the

other.

Toby: Yeah, yeah. I guess the other thing that HubSpot does quite well is

that it does pull in some research data around a particular

contact. Does InfusionSoft do that?

Trent: You know, I don’t think so. I think that’s one of the things

they’re working on. As long as you put the analytics code into

your site you can start to track by cookies what people are

doing and looking at prior to them becoming a subscriber so that

you can look at reports and then kind of figure out what people

are looking at before they become a subscriber. But if it does

do social media, I just haven’t turned that stone over yet. So I

can’t really give you an answer.

Toby: Yeah, okay. No, I mean I’m interested in InfusionSoft as well so we

use ours software and it’s always nice to see what the

differences are.

Trent: Yeah we could probably actually do an entire episode, that’s

probably not a bad idea to be honest with you. We should do an

entire episode and say come up with 10 key marketing strategies

and then talk about how each one of the tools helps us address

that strategy. If you would be up for that, let’s do that for

another episode.

Toby: Yeah that would be cool, that would be really good.

Trent: All right, folks we’re going to do that. Thinking a few steps

ahead on the fly, shazaam. All right so on the topic of lead

generation I’m on your site now and I see under tools and

downloads you’ve got a lot of different tools and downloads. So

each one of those things is generating leads for you, I’m

guessing.

Toby: Yeah.

Trent: How are you driving traffic? Just what content producing

content?

Toby: Yeah, producing content. Blog drives a lot of traffic and looking

into our search terms and how people are finding us. Sort of

reverse engineering our search terms as well so looking at the

ways by using those search terms and what we see through our

Google analytics and through HubSpot we come to realize what

great content opportunities there are. And we try to tailor that

content for those particular search terms.

Trent: So let me, I want to ask you some questions about that. So when

you say reverse engineer, are you really saying you’re doing

keyword research and you’re finding out what phrases people are

searching for and you’re creating content to answer those

questions? Or is it something different than that?

Toby: Yeah, so let me think about this. Yeah, so it’s a bit of a

combination. So literally you know, we have learned what

converts well on our website. Typically it is the tools and

templates and the e-books that people are searching for so by

providing those templates and tools and the things that we use

in our everyday business and consulting business we are able to

share hat and what we found is that people are looking for it as

well. So it’s kind of been a little bit of guesswork and a

little bit of research-informed guesswork I guess. If someone

has an idea, hey look what about a…

For instance, we’ve got the social media image sizes is a recent

example. Hey maybe we should, we were thinking, as we were going

through our clients and making sure all their social media

profiles were up to speed and our designer said ‘Hey look, I

need to know what these image sizes are.’ And there’s certainly

other websites that are offering the image sizes, it’s not like

we’re the first site to dream it up by any stretch of the

imagination. But it is something that we do every day because

it’s something clients need. Say when we start to look around we

realize that it is actually a really useful tool to offer and

useful page of information so we decided, okay, we don’t do that

and social media definitely gets the interest in this

environment so it was an easy thing to consider. Writing the

actual headline and content for that landing page meant that we

did a bit of research around how we were going to actually title

the basic content.

Trent: Okay, so with your blog how many posts per week or per month

are you producing?

Toby: We’d be doing at least two or three a week and have been doing so for

the past three or four years I guess.

Trent: And how do you come up with your ideas for what you write

about?

Toby: Good question, a lot of it stems from the work that we’re doing with

clients and the questions that we’re being asked on the phone.

So we do in that sense our clients are our best form of research

because the problems that we’re helping them solve are the

problems that are probably more broadly applicable as well. And

so we use those questions and try to answer them in particular

the questions that we get asked all the time are the ones that

we try to answer on the blog.

Trent: Yeah makes a whole lot of sense. Because I mean Google is just

one big question and answering service so you’ll get found.

Toby: It’s amazing isn’t it?

Trent: It is. Are you familiar by a fellow of the name of Marcus

Sheridan?

Toby: No.

Trent: He’s another HubSpot partner, I interviewed him. He’s kind of

famous for his company called Rivers Pools and Spas because what

he decided to do-and his interview by the way, if you want to

get to it is at brightideas.co/27-when the downturn happened in

’08 obviously the pool business was affected in a big way. He

was spending 200 grand a year on advertising which he could no

longer afford to do so he figure d out every question that

everybody would ever ask prior to purchasing a fiberglass pool

and over the next years or so wrote a blog post to answer every

single one of those question. Now he gets an insane amount of

traffic. He’s the highly most trafficked fiberglass pool website

in the world and he comes up number one for almost every term

you could ever think of.

Toby: Incredible.

Trent: And he’s a HubSpot guy so through this analytics he’s able to

see that the number of visits to the site and time spent on the

site so he can predict accurately who’s going to become a

customer.

Toby: Yeah, I love that because that is really the thing that resonated

with me most probably about David Meerman Scott, New Rules of

Marketing and PR, was that he had this question was that, “What

problems do you solve?” Are you a buyer? And that was the first

question that he asked in his persona discussion, there’s a

short component around trying to describe this person. Then he

said it’s all driven around what are the problems that you

solve. And if you frame that as being ‘What are the questions

that you answer?’, then that is a brilliant example of how that

would work. Marcus Sheridan, that’s really cool.

Trent: Okay then. So have you focused on specific niche with your

business?

Toby: Yeah, so I guess our niche is really what we see as being someone who

is dedicated to being number one in their market niche. And

we’ve changed a lot to be honest, Trent. You know there was a

time where probably 3 or 4 years ago where we had 400-odd

clients, and we are now down to less than 10 who we really do an

enormous amount of work for. And who are committed to the daily

weekly monthly activity coordinated activity that dictates that

you make 52 incremental improvements over the course of the year

rather than a wholesale change every two or three years. And

it’s almost been an attitude that’s been the most defining

feature of our target audience.

Trent: How do… I mean I think it’s brilliant what you did because 10

clients is way easier to manage than 400. But how do you, in my

case for example, we’re test marketing to dentists right now.

Well they’re pretty easy to identify, they’re a dentist. How do

you identify somebody who is committed to being the number one

in their niche? They don’t exactly write it on their header on

their website. Hey we’re committed to being number 1 in our

niche.

Toby: Yeah, for sure. Well I mean one of the things that we see if the

content that we produce and the fact that if they’re accessed

it, and how many times they’ve accessed the various tools and

templates that we’ve got typically they came to learn they

really came to learn. What we’ve found is that we put quite a

few hurdles in place, so once they’ve downloaded them we keep in

touch and we also use our IP in terms of information you can

get, free information typically we run quite a few events in the

years as well and speak at numbers of events so all around our

market and we use that as a qualification step as well to

prepare to come along to an event for a couple hundred dollars.

And then they’re more likely then to come to learn themselves,

they came to improve and so we’ve kind of got this information

education as the next piece whether it’s information that might

be free or paid, the education is definitely paid. Then the

consultation and implementation of that follows out of that as a

funnel.

So really we’ve thrown education in as another qualifier in our

funnel and then also on the telephone asking some reasonably

pointed questions about what they want to be doing, where they

want to go. And it’s not that-there are a lot of people who are

dedicated and there’s lots of different ways of servicing that

dedication. Whether or not that we should be the ones to come

and consult with them and then implement it for them, there are

certainly people who get enormous value by just coming along to

the education and the seminars and that kind of thing to improve

themselves and if we can offer a service at that point, if

they’re dedicated to being number one in their market niche and

they’re dedicated to what they’re doing. We love having those

people in the audience.

Trent: So let me feed that back so I and the listeners understand. So

you’re producing a lot of content that’s getting shared on

social media that attracts people to the blog. You provide a lot

of tools and downloads to get into your funnel. Once they’re in

your funnel you have more mid funnel offers that allow them to

raise their hand as it were, to get more education from you.

You’re paying attention to that in analytics. Then when you

speak at an event, you are also notifying the people who are a

segment of your funnel that you’re speaking at the event, and

they go and they pay to be at the event, that’s the equivalent

of them raising their hand by investing in their own education.

All of those little signals are what’s telling you is that this

company is committed to being number one in their niche. Am I

getting it right?

Toby: Yeah, on the money.

Trent: All right, I think that’s pretty darn smart.

Toby: Thanks.

Trent: Okay so…

Toby: It’s been working so far and it’s an interesting process I guess.

Plus it means that we can scale the help that we offer to those

who came, rather than only being able to consult a very-you know

there’s only so many people you can spend face time with in the

world but you can certainly scale up your impact through the

education and information tools that we offer. So we just see it

as a way of broadening the impact of what we can provide. Also

being useful at every single point.

Trent: This approach by the way, I think you said has generated 5,500

leads over the last year?

Toby: Yeah, that was a HubSpot award which was really nice to receive. In

the most leads category for the international partners, they

have recorded us as having 5,500 leads in the last 12 months.

Their definition of a lead is an email that’s coming through a

landing page into our system so, yeah. It’s a plus on top of

that, there are people we’ve spoken to and events we’ve run and

what have you to run leads for us too. It is certainly enabled

us to capture and grow our community dramatically in the last 12

months.

Trent: Yeah, no kidding. So speaking of events, on your site you’ve

got the corporate training, it’s under social media training

courses. Corporate training… Work strategy workshop…social

media workshop. Are those the events you’re talking about or are

there other events?

Toby: They are the events that we run sort of fairly regularly. The others

that we do, we run an event called Social Media Down Under. We

ran it twice where we have gathered lectures with 18 to 20-

minute presentations and some panels. We’ve had 16 speakers and

what have you in a day, we’ve run those twice down in Sydney and

Darling Harbor. We’ve had some great speakers there, and good

attendances. Then we ran the web strategy summit in Brisbane

towards the end of last year. And so there’s the two marquee

events that we’ve put in place as well to again assist in

building our community and helping bring great speakers and

great education in one spot for people who came to learn.

Trent: And do you find that those events themselves are profitable, or

they break even and they generate highly qualified leads for you

and some portion of the leads convert to clients, and that’s

where the profit comes from?

Toby: Yeah, they’re marginally profitable. They are, when you consider the

time that gets invested into putting those things together, it

erodes the profit that’s for sure. So they’re marginally

profitable. But then absolutely for instance from the most

recent Social Media Down Under we had an inquiry and that was

the fastest that inquiry converted from an inquiry into a sign

off and invoice in two hours. So that was the fastest we’ve ever

closed an inquiry, that’s for sure.

Trent: Yeah, that’s pretty quick. Two hours not bad. Now did they

sign…we haven’t really talked about your business model yet.

Do you do a lot of project work or are you mostly retainer?

Toby: So initially it’s a project so we sit down and talk about their web

and social media strategy for this particular client. And from

there once we’ve helped them to find who they are, by persona,

what kind of activity they need, then from that point we go into

a retainer model. So, yeah.

Trent: So I want to make sure I understand that. You’re the doctor,

I’m the sick patient. I’m going to come in and you’re going to

diagnose me and write a prescription but not actually deliver

anything and that’s a project then if I want to go on retainer

you’ll keep me healthy on an ongoing basis?

Toby: Yes, yep. There may be projects as well in that framework too. You

know if someone needs a website developed then that’s a project

of its own right, but in terms of the ongoing work, the daily

weekly monthly quarterly activity and reporting advice feedback,

that all goes in the retainer.

Trent: Okay. So what do you find your average retainer per client

works out to be?

Toby: Five thousand-plus quarterly.

Trent: What size are these clients, how much revenue are they doing

per year?

Toby: We’ve got different clients from publicly listed companies that are

probably two-hundred million to hundreds of millions to cosmetic

dentists in Brisbane who, I’m not quite sure what their turnover

  1. But certainly significantly less than the publicly listed

companies obviously. So again it’s a real diversity in terms of

the client but there’s a lot of similarities in their attitude

towards it all.

Trent: Yeah, would you say that it’s a fair assessment to say that

it’s much, much, much easier to someone to being a client if

they already are spending money marketing versus someone who’s

not yet spending any money on marketing. It sounds like a dumb

question but…

Toby: I completely agree with you that yes, wholeheartedly.

Trent: The point I was trying to get to anyone who was listening, if

you’re just starting out and I’ll let you answer this, do you

think that someone should go after small businesses who don’t

really look like they’re spending any money yet or should they

find people who are already spending money on pay per click and

already have a decent website and go and try to get the

attention of those people.

Toby: Yeah, the latter. Absolutely, so those who are already spending

money. There’s no doubt they understand the value of marketing

and they possibly have marketing problems that need solving

versus marketing that’s need to be set up I guess is the

distinction.

Trent: And with your model how you’re doing so much content marketing,

people are coming to you I’m guessing you don’t have to deal

with a lot of objections like…let’s say that someone was cold

calling, heaven forbid, and they call up this company and they

say well you know, ‘We’re already dealing with somebody else,’

which is a pretty standard objection…you don’t probably get

that, do you?

Toby: Not often, no. We’ve really tried to practice what we preach in terms

of the inbound marketing and we haven’t. We certainly kicked off

the business cold calling, don’t get me wrong. But we haven’t

had to cold call for quite some time thankfully. The objection

is particularly more around why they should be doing it and so

that to us is not yet a qualified client, and that’s what that

initial discovery call is all about in our sales process. Is to

say, so where are these guys at from an attitude or

understanding point of view. Typically we’ll say we’re not the

right fit right now, but please you might be interested in our

Twitter workshop or our LinkedIn workshop. Come along to the Web

Strategy Summit, and you might see some value there, there’s

someone who will design a website for you for the time being. So

we take it pretty softly, soft approach on that front.

Trent: Yeah, because you never know how their attitude may change or

their director of marketing may change and that creates a whole

new opportunity for you.

Toby: For sure.

Trent: So let’s talk about….are you using LinkedIn at all?…Toby?

Toby: Trent?

Trent: I think we had a little audio burp there, so I’ll ask the

question again. Are you using LinkedIn at all?

Toby: Yes, yup.

Trent: Can you tell us a little bit about how you’re using it?

Toby: Yeah so we see LinkedIn as another way of connecting with our

professional networks obviously. I am increasingly using it

through my buffer account. Do you use buffer?

Trent: I do, I do bufferapp.com

Toby: Yeah, it’s a cracker. I’ve only recently attached to it, been loving

it the past couple of months. But yeah, so a bit like Twitter,

really using it to share professional content through the

professional network and finding that a lot of people in

Australia, or anywhere, a lot more people are more comfortable

on LinkedIn than they are on Twitter. That’s because they can

really understand that it is a professional network and so I’m

not sure. We’re actually really finding that a lot of our

clients are moving into LinkedIn and becoming much more active

on LinkedIn than they have been previously. I think Australians

anyway seem to be more comfortable on LinkedIn than they are on

Twitter or some of the other social networks.

Trent: The last guy that I interviewed just before you was using

LinkedIn extensively. That interview when it’s published will be

at published at brightideas.co/80 and he puts about an hour a

day into in his words ‘adding value to existing discussions’. So

for example he pays attention to four or five LinkedIn groups

and gets the daily update email. Anytime there are questions

that are coming up where he already has some content that would

be relevant to the questions, the thread that has already

happening in that group, he then goes in answers the question

and links back to the post on his blog. In the interview he told

me that LinkedIn is his number one source of new business as a

result of that one hour a day.

Toby: Wow, that’s great. I haven’t heard of those sorts of results. I know

that Adam, my business partner, does a lot of blogging for a

couple of the different websites in Australia like startups and

those sorts of websites. He uses LinkedIn as a part of what he

calls his content promotion checklist. So he has a checklist of

what happens. You write content and that’s all well and good but

what do you do with it once it’s written? And he sees LinkedIn

and seeding those discussions and answers those questions in a

very similar way. That’s a very important part of that process

too.

Trent: Yes, exactly. If you can have the best content in the world, if

you’re not doing anything to promote it to draw people’s

attention to it, it never gets read. If it never gets read it

never gets shared and you might as well run out of writing to

begin with.

Toby: Yeah, exactly.

Trent: Okay, so on the topic of lead generation is there anything that

we’ve missed or we’ve covered everything that’s working well for

you these days?

Toby: One of the things that we’ve really found that has worked really well

on our landing pages particularly has been a bit of a revelation

for us and I think it’s contributed and fairly significantly. We

strip out the navigation as a lot of people do in terms of their

landing pages. One of the things we’ve found is putting it,

sharing the content on, say the web strategy planning template

for instance, and you can jump in if you’re online now. But

putting it into a SlideShare has been really interesting tool

that we’ve found works so then people can see what they’re

downloading beforehand.

Trent: Really? So give me an example, which link should I go to? Tools

and downloads and Web Strategy planning template?

Toby: Yeah.

Trent: So that takes me to a very traditional looking landing page.

And then….oh you’ve got a slideshow where they can preview a

little bit.

Toby: All of it in fact. So they could actually go to SlideShare and

download it from there if they wanted if they didn’t feel like

parting with an email address or if they’re sophisticated enough

to know how to do that. They can easily get on and do that. Yeah

we feel as though that’s very good, our conversion rights have

been fantastic. Even compared to HubSpot’s, converting on our

website something that hovers between 6 and 7 percent of our

visitors convert. We really think that SlideShare as a tip to

your audience is that the SlideShare helps people to understand

exactly what they’re downloading before they have to part with

their details. And yes they can go recreate it, they can

download it from SlideShare, but ultimately they see exactly

what they’re getting as opposed to having to download it blind.

Trent: So and when you capture the lead via, let’s say they got it

from SlideShare, are you able to get that lead to go into your

HubSpot application?

Toby: No, we’re not. I guess we just see that as fair exchange, I guess a

bit of a leak in the landing page particularly. But equally we

really do feel as though it has increased our conversion rates

which means that perhaps there’s a bit of leakage going to the

SlideShare direct download.

Trent: Yeah.

Toby: But the increased trust by knowing exactly what you’re getting, so we

included it with every single landing page that we’ve done.

Trent: So this particular one we’re looking at now, what’s the

conversion rate for this page?

Toby: Good question, I’m not 100 percent sure about that particular page,

sorry.

Trent: Okay.

Toby: I could find that out and send it back to you.

Trent: That would be great. Yeah. We’ll link to this one so that the

show notes are relevant to web strategy planning template, let

me just jot that down. Sorry for the silence folks.

Toby: Yeah.

Trent: I don’t like to hit the stop button once we’re recording.

Toby: Yeah, sure.

Trent: Okay so in terms of once you’ve started to capture all those

leads, you can’t treat them all the same. You’ve got to segment

and nurture and so forth. Is there anything in particular…I’ve

asked a lot of guests this particular question. Is there

anything that you’re doing that feel is particularly unique or

creative with respect to segmenting and nurturing?

Toby: No, not particularly. I think probably tying back to those points

that were made a little bit earlier that the education side of

it is a less challenging and less daunting nurturing step for

them to move from content into come to pay a couple hundred

dollars for an event, sometimes we want less. What we’ve found

is that allows people to get to know like and trust the classic

funnel. It’s another step in the process of trusting our work

and understanding it on their own terms in a non-threatening

environment and so this sort of takes the pressure off that next

step to leap from downloading web strategy planning template for

instance to becoming a client is quite a big step versus coming

to that event, so I guess that face to face and meet-ups and

events and that sort of thing are a way of developing those

relationships in person.

Trent: At what point in your funnel do you actually reach out to

prospects?

Toby: We… I mean we’re talking in terms of nurturing and [viral email],

do you mean by emails we’re sending or sales call?

Trent: Yeah, the call.

Toby: We currently don’t at the moment. We just keep nurturing them over

time until they call us and we’ve got enough leads that way to

keep the business running, running well. And to keep populating

these events and we consider they’ll be a conversion rate from

those. People often ask at those events, ‘I’d love to talk some

more’, so we book appointments to talk to them.

Trent: Yeah, so I would imagine then that once the conversation

begins, the sell cycle is relatively short because they’re so

far pretty sold by the time they’re picking up the phone to call

you.

Toby: Yeah, yeah.

Trent: Yeah.

Toby: That’s the idea.

Trent: That’s the thing I want all the cold callers in the world to

realize. You could spend hours making cold calls and annoying

people or you could spend those same hours creating content that

people are already looking for and put it out there and they’ll

come find you.

Toby: Yup. Absolutely.

Trent: All right so after someone contacts you and says yes, they’re

going to become a client. This is a question I asked my last

quest and I want to get your take on how you would do it. How

efficiently do you deliver your services once they say yes can

make the difference between having a mildly profitable company

and a very profitable company.

Toby: Good question. We’ve learned some really interesting lessons on the

way in that regard. So the first step in terms of the strategy

and what we might call our website blueprint as well, is the

scoping and the definition of everything that needs to go into

  1. Like a builder you need your blueprint before you get

started. So we like to do that as a discrete project. And what

we do is, or what we’ve found and discovered the hard way is

that working on site with a client is the absolutely the fastest

way to get the workshop done, that brainstorming session.

So our work, once we start up a strategy session for instance, that

will be done in anywhere from one to four days depending on how

complex the client is. And for the duration of the time we don’t

leave until we’ve delivered and got sign off and approval from

the client on all of the deliverables. So for instance a 10,000

strategy is done in two days and pre-paid. They get, and what

we’ve found is that the biggest issue with getting a project

done is sign offs and approvals and feedback is typically the

piece that takes the longest.

So what we borrowed from McKinsey Consulting and Exentric [SP]

Consulting and some of the really big consulting firms, and what

we learned from them is that they do all of their work on site

and the reason is that you get access to the decision maker as

and when you need them and that’s a pre-condition for us doing

work with a client. And then not that they have to be in the

room the whole time, they just have to be accessible the whole

time and planning out a schedule to say, ‘Okay, well for the

next two days workshop is the first four hours and the next day

and a half will be us asking more questions of your team

separately. We’ll be refining the documentation and we’ll be

getting sign off and approval and showing you what happens

throughout that next day and a half so that come the sign off

time, at 5:00 pm on day two there should be no surprises.’

There’s nothing they haven’t already seen and they should just

be able to sign off and say ‘I’ve seen it all”.

So that’s how we’ve done our strategy phases. An actual fact is that

we’ve done that for our web development as well, so say we’re

building a website. Same deal, our team is working on site.

There’s twice daily meetings. We basically take Verne’s

[Rockefeller] habits and apply it to our relationship with the

client, which is very disciplined communication, twice daily

meetings. Go through whatever bottlenecks there may be with this

particular project. Be really clear that the client knows what

they need to deliver, what’ we’re going to be delivering. It

means that you make small errors along the way, but it also

means that you catch smaller areas early rather than catching

and releasing big errors late.

We’ve found that-actually I’m in the process of writing a blog post

about it, but yeah, one particular project previously would

probably have taken us six months to get it done with the

client. We reduced that to about four weeks by being on site

with the client, and it’s a very intensive process.

Trent: I’ll bet.

Toby: And pretty demanding of the client as well as our team. But

ultimately there’s plenty of guys who talk about that sort of

inspiration curve where the inspiration is short lived basically

for any idea or any project or what have you. It’s spikes and

the beginning and sort of pattern out, so what we wanted to try

to do was sort of capture that spike of energy and demonstrate

progress and progress and progress. And every time you

demonstrate progress you can maintain the energy, but as soon as

that progress drops off, that’s when you start really waiting

through projects and that has been excruciating in the past for

  1. It kills your cash flow from an agency point of view as well

as a leaves a very dissatisfied client if projects take longer

than they could. So…

Trent: Yeah, there’s nothing worse for morale than projects that drag

  1. Morale for the plan, morale for everybody.

Toby: Exactly.

Trent: Very, very interesting. But in doing so you sort of restrict

geographically with who you can work with.

Toby: Yeah, a little bit. Today we fly our clients and teams fly around

Sydney and Australia to do these various pieces of work.

Trent: And the clients foot the bill for travel, accommodations, and

so forth?

Toby: Yeah, yeah, all of it gets included if they just want to find out

costs. How much would this be today? And we take our best guess

at pricing and put it all together. Yeah, but again it is and I

guess that it does come back to that attitude thing, if someone

does have to be quite dedicated to have a team with them on site

for those sorts of projects and be prepared to commit from their

side. Which is where we get the best results is where the client

is really committed from their side and prepared to put the

resources in and their end as well as our team putting in the

time and effort too.

Trent: Yeah, no kidding. It does align very well with the niche you

selected because clients who are committed to being number one

will see this as a valuable and necessary step.

Toby: And I think that a lot of them really do appreciate the speed of

getting from start to the beginning of results I guess from

deciding that they’re going to go ahead with the project to

actually in that previous instance that I was talking about, it

gives them five months of testing and refinement and improvement

and potentially results that could be worth a lot of money to

their business. And that particular business is absolutely worth

a lot of money, to get the five months and have it up and

running. For that additional five months, means that they see

the ROI much sooner.

Trent: Yeah. Which obviously, if they have stakeholders to report to,

that’s going to be a good thing for them.

Toby: Yeah.

Trent: My last question for you is what advice would you give the solo

marketing consultant who wants to build an agency?

Toby: Yeah, look I saw that in your preliminary questions that you sent

through and one of the things that I think really changed how we

view our business was a book…have you read any of Ron Baker’s

work, Trent?

Trent: No, I have not. Well not that I can remember.

Toby: He’s a huge proponent of value pricing and his life’s mission is to

bury the timesheet. Which is an interesting concept and he works

with a lot of professional service firms and ran his accounting

business very successfully and now talks a lot about value

pricing around the world. His book implementing value pricing

was a real turning point for us in terms of understanding how

you go from charging an hourly rate to sharing in the upside

with your client as well. And the fact that the same service for

two different clients is not necessarily worth the same amount

of money to two different clients, and their perception of value

is ultimately dictates the price that they pay.

So I really encourage a solo marketing consultant to understand value

pricing. Because it will make a huge amount of difference I

think in terms of understanding the drivers of value for your

client and will change how you can charge because you understand

what value it represents to the client. That has been to me a

real turning point book for me in my understanding of business

really as a whole. And so understanding who that is and really

being clear in terms of your 80/20 as well around who are the

20% of your clients A, that you do the best work for, B, enjoy

working with most, C, generate most of your income.

And typically those three points are the same people is what I’ve

found. Those who enjoy working most for are who give you

ultimately pay the most money often. For some reason they’re

aligned and go looking for more of those people and be very

specific around looking for more of that 20 percent rule of your

client base. And work harder at attracting those.

Trent: You reminded me of two interviews I should mention, one of them

was a fellow by the name of Sam Ovens and that’s at

brightideas.co/69. He talks extensively about how he was able to

successfully implement value pricing to create a very profitable

agency. And then the other is my very first interview with a guy

by the name of Mike McLewitt’s who’s the author of a book called

The Pumpkin Plan, and Toby, I think you would really enjoy this.

That’s at BrightIdeas.co/1

Toby: Yeah?

Trent: Sam Ovens was 69?

Toby: Yes.

Trent: And Mike, he built a very successful business to mine only he

did a better job of it because of what he talks about in The

Pumpkin Plan, and he basically uses analogies of how people who

grow those very huge pumpkins and how they do it. And he talks

about the seed and how they prune them and the focus and so

forth. I would really strongly encourage people to listen to

that interview with Mike. One because that guy is hilarious,

he’s a really fun guy. But two because, and get the book because

it’s a really sound strategy. It will absolutely benefit you.

Toby: Yeah, thank you.

Trent: Yeah, no problem. So number…just keeping my show notes up to

date. Number 69 and number 1. Well we are four minutes shy of an

hour and Toby, I don’t know why I just like to keep my

interviews about an hour. I was talking about this with someone

the other day, why do we keep to an hour? It’s not like it’s

broadcast TV. We don’t have to fit a time slot. I think it’s

because my voice starts to go after about an hour. My last

question for my viewers is that where can they get in contact

with you?

Toby: To get a hold of me, go through www.Bluewiremedia.com/au or on my

Twitter which is @Toby_Jenkins

Trent: All right, terrific. Well, thank you very much, Tony, for

taking some time for being here as a guest on the Bright Ideas

Podcast, it’s been a pleasure to have you on the show.

Toby: Thank you very much Trent, it’s been great talking to you.

Trent: All right so that’s a wrap for this episode, if you’d like to

get to the show notes go to brightideas.co/81. As I mentioned at

the beginning of this show, if you’re interested in the book I’m

writing go to brightideas.co/book. If you’d like to learn more

about the mastermind for marketing agencies that we have go to

brightideas.co/mastermind.

My one request for you is that if you could go to brightideas.co/love

and leave some feedback for this show, there will be a link

there that will take you to the iTunes. I would really, really

appreciate it if you would take a moment to do that, because

doing so helps the show to get more awareness. And the more

people that learn of this show, the more entrepreneurs that we

can help to massively boost their business through the bright

ideas that are shared by my guests here.

So that’s it for this episode I am your host, Trent Dyrsmid. Thank

you so much for tuning in. If this is your first episode and you

haven’t yet become a subscriber to Bright Ideas head over to

brightideas.co and become one today so that you can get all

these killer bright ideas in your inbox on a weekly basis.

Thanks so much, take care.

About Toby Jenkins


Toby Jenkins 4 in x 6 in x 300 dpi x FCToby Jenkins
 is CEO and co-founder of Bluewire Media and Social Media Online Academy.

He and business partner Adam Franklin collaborated with bestselling author David Meerman Scott to create the free Web Strategy Planning Template.  They focus on clients who are dedicated to being #1 in their market niche.

The best place to get in touch is on twitter: @Toby_Jenkins. Please say hi!

Digital Marketing Strategy: Chris Handy on How He Built a $400K 2-person Agency in 24 months

If you’re a marketing agency owner who’s struggling to get traction, how would you like to hear from an agency owner who was very successful early along? Chris Handy built a $400,000 two-person agency in just 24 months, and he has generously agreed to share what worked with the BrightIdeas audience. (For more agency Bright Ideas, check out our other posts that are especially relevant to marketing agencies.)

Chris has excellent strategies for lead generation, LinkedIn and other social promotion, lead nurturing and more. In addition to the ThinkHandy digital marketing strategy, Chris shares ideas on how to select a profitable niche.

Listen now and you’ll also hear Chris and I talk about:

  • (5:00) Introductions
  • (8:50) His background with eBay
  • (12:30) How his exposure to process has molded his thinking
  • (14:50) Overview of #1 lead generation
  • (15:30) Overview of how he’s using LinkedIn
  • (19:50) Overview of how they are blogging for leads
  • (24:20) Criteria for selecting a profitable niche
  • (26:30) Overview of lead nurturing
  • (31:00) Overview of retained income and how assessments lead to it
  • (40:00) Overview of how they systematize the deliverables
  • (43:30) How they are using client interviews to create blog posts
  • (45:00) Overview of deliverables given for retainer
  • (51:00) Overview of social promotion strategy
  • (56:00) Advice on how to get started at content marketing
  • (58:20) His biggest mistake and lessons learned

Resources Mentioned

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

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Transcript

Trent: Hey there, bright idea hunters. Welcome to the Bright Ideas

Podcast. I am your host Trent Dyrsmid and this is the podcast

for marketing agencies, marketing consultants and entrepreneurs

who want to discover how to use content marketing and marketing

automation to massively boost their business without massively

boosting the number of hours that you have to work every week.

As a matter of fact, the goal is to help you reduce the number

of hours you have to work every week. The way that we do that is

we bring proven experts onto the show to share with us what’s

working for them. When I say a proven expert I don’t mean a guru

or a theorist, I mean someone who’s actually using this stuff in

their business and they’re getting significant results by doing

so.My guest on the show today is a guy by the name of Chris Handy,

and he is the Founder of a marketing agency by the name of

ThinkHandy.com. He and his wife are actually the two people that

are behind that agency. He launched that in the beginning of

2011 and here we are just not even two years later he’s at

$20,000 a month in recurring revenue from retainer business.

They’re on track to do $400,000 in revenue this year and as you

can imagine with no overhead and only he and his wife as being

the two key employees that also translates into a very

profitable business venture.In this interview I get Chris to share all sorts of stuff with

us in great detail. For example, I want him to, or get him,

rather, to explain how he’s using LinkedIn to generate leads and

he does something that’s very unique and interesting. It’s

different than what I do and I’ll go so far as to say it’s

smarter and better than what I am doing so of course I need to

adjust my action as a result. You’re going to hear that at

roughly the seven to nine-minute mark and then after that we

start talking about his criteria for selecting which niches that

he pursues and that is a real key part of his business strategy

is choosing those niches correctly because as he points out not

all niches are created equal. Some are going to be a whole lot

more profitable for you than others.Then we walk through his four-step process for taking a lead

that goes through the funnel and requests an assessment then

there’s four steps that he does to convert them to a client and

it was very interesting as he shared the details on that because

the one thing that he doesn’t do is he doesn’t ever go and meet

them face to face. The really wonderful thing about this is no

matter what town you’re in or where you live you can get clients

that are anywhere if you listen to this interview and you

replicate the process that Chris explains.His background involved a lot of work with process improvement

and process automation and that really shines through in the

systems that he’s using to run his agency. We talk about that as

well. When a client says yes, how efficient you are or aren’t in

delivering the work that you’ve promised to them is going to

make all the difference between whether you build an agency with

lots of revenue and no profit or you build an agency with lots

of revenue and lots of profit. You really need to get good at

this whole systematizing and process management and in this

interview Chris shares a whole lot about that.Finally, towards the end of the interview he shares one of the

biggest mistakes that he made early on and the lessons that he

learned as a result of that. Do make sure that you stay tuned to

the very end and check that out.We’re going to welcome Chris to the show in just a second, but

before we get to that I want to very briefly tell you about a

new book that I’m working on and how you can get an advance look

at it, some free chapters and a discount when it comes out if

you go to BrightIdeas.co/book all of the information will be

there and this is going to be a book that covers extensively

everything that I’ve ever learned plus everything I’ve learned

from all the guests that have been on the show about two really

important topics, content marketing and marketing automation.Why are those topics so important? Because in this day and age

that’s the magic sauce that gets you all the business and all

the clients and the growth and the profits. I didn’t really have

a name for the book yet but if you go to BrightIdeas.co/book

you’ll see there a landing page that I created and you’ll be

able to opt in and get all the things that the landing page

says. With that said, please join me in welcoming Chris to the

show. Hey Chris. Welcome to the show.Chris: Thank you, Trent. Great to be here.Trent: It is a thrill to have you on. Just from what we were talking

about before we hit the record button we have a very good

interview coming your way so for the listeners who have not

heard of you please take a moment, introduce yourself, who you

are and what you do.Chris: Sure. My name is Chris Handy. I’m in Fort Worth, Texas, and I

operate a company called Think Handy and we’ve really decided

against putting anything as a definer on the end of that name

because we were kind of in marketing sales and operations and

we’re a consultancy in helping people streamline those and get

more out of their marketing dollars, but also integrating sales

and service into that.Trent: In the last, so you started this firm at the beginning of 2000,

and we’re going to get into your background and everything in a

minute, but I want people to know the results that you’ve

achieved in a pretty short period of time. You started in the

beginning of 2011, correct?Chris: Yes.Trent: Here we are, 2013 now. Middle, I guess fall and in the last, so

you started off from zero. Nothing. Right?Chris: Started off from zero. I took a few freelance web design

projects in 2010 and really proof of concept is, we were just

trying to see if we could get clients and found out that we

could so in 2011 went ahead and took the plunge and got started

and it was a slow ramp up. We’ve grown quite a bit in revenue

and in recurring revenue specifically so this year we are on

track to do about, hopefully about 400,000 by the end of the

year.Trent: In the last six months you said, off air you said you’d done

200.Chris: That’s correct.Trent: That’s pretty good. Your recurring revenue is at how much per

month now?Chris: We’re at about $20,000 in retainer relationships for each

month.Trent: That’s pretty fantastic. It makes, when you run a lean business

like you do with virtually no overhead, then 20,000 a month

coming in on the first day of every month makes for not a whole

lot of stress of, ‘Hey, where’s our next meal coming from.’Chris: It’s definitely improved our quality of life a little bit. Not

having to worry but we’re investing a lot back into the business

and in our marketing. Really we’ve spent a lot of time figuring

out where we go. We can obviously grow now so which way do we

grow? That’s very important to me. I want to make sure that when

we do make that next hire, who’s it going to be? What’s that

role going to be for and how can we make the most of our future?Trent: I have a lot of people who listen to my show based upon the

emails and so forth that I get that are solopreneurs. A lot of

marketing consultants, [freelance] web designers and I think I

speak for the when I say they all want to grow up. They want to

get, they want to make their firms bigger. They want to get more

recurring revenue. They want to be able to hire some more

employees and they want to use some more resources. They want to

grow like every other entrepreneur on the planet.I really want to make this episode for them so let’s, I want, I

really want to walk through kind of how you made that transition

from that first freelance client and I know there’s a lot of

people who listen to my show as well who maybe aren’t even in

business yet and you talked earlier how you kind of did a little

project with some freelance work to see if you could even get

clients. I want to talk about that.Before we get into both of those things I want you to tell a

little bit about your background because you have this rather

unusual background, this eBay consignment thing. You want to

talk a little bit about that so we have context?Chris: Sure. A lot of people bring up the 40 year old virgin when I

bring that up because you’ve seen that movie. The girl that

Steve Carell was going after, she managed an eBay store and what

an eBay store is is where you walk in and you hand the item to

the person at the counter and say, ‘I’d like to see this on

eBay.’ What they do is they take the item back and list it on

eBay or another online sales channel and basically sell it on

consignment so they’re going to take a commission and give you

the rest. Email you a link to the auction so you can see

everything that’s going. I was in that business which was

definitely interesting and that business has kind of, that whole

industry’s changed a lot in the last few years obviously.Started off in a small shop and then was recruited to the big

boys of the eBay consignment world, and I found myself managing

a distribution center that we routed trucks and went out and

picked up items from different people’s homes. We had five

stores in the Dallas Fort Worth area, that’s where we’re located

so all over the Metroplex. It’s a really large area so we had a

lot of ground to cover.I found myself routing all these trucks, managing the creative

team. Working on marketing these items. Actually getting them

listed onto eBay, working with software, working with people.

Managing a lot of people, customer service. Really just

everything that you could possibly think of with that business.

I was the operations director but that just included all these

different things. I learned a lot from the upper management

there. A lot of the people that were in management there were

former executives at Radio Shack and they had some great

processes. That was one of the things I really picked up during

that, what I called boot camp for sales and marketing and

operations.I was taught there that you don’t have to manage people as long

as you can manage the process and that was the most important

thing that I learned. We would create detailed process books for

everything. Now when I say everything I mean this is what you

say when you answer the phone. Scripts are easy to identify but

we encourage people to riff on those, obviously but also this is

what happens when an item comes in. Let’s say we get an item

from a person who wants us to sell something for them. This is

exactly where it goes, this is the process here, here, here.All the steps are detailed on an online document that everyone

can see. What we found was if ever there was a situation where

the, where something went wrong, rather than saying, ‘How, why

did you mess up or how did this happen,’ you simply say, ‘Well

did you follow the process?’ Either yes or no. If they did

follow the process, well, then you change the process. You don’t

have to do anything with the person because it’s not their

problem. That if they follow the, or if they didn’t follow the

process then it becomes a situation where, ‘Hey, here’s our

process book.’ You point to the book and you don’t have to

really do any disciplining of any kind. It’s just letting the

process manage the business for you so manage your team.Trent: Now being a guy that runs a marketing agency, how did all that

exposure to the importance of processes, how has that influenced

how you’re building and running your business, right, the way

from, and we’re going to go into detail on all these things but

just kind of at the high level right the way from lead

generation all the way to delivering your service. How has that

influenced you?Chris: Well it’s kept me, kept my eye on the prize of duplicating

myself and making sure that I don’t have to be the one pushing

all the buttons and following all these processes. If I work to

build these processes as we grow our agency then it won’t be

very difficult at all to manage people and every agency owner

wants to grow. Every agency owner wants to have a team of X

number of people. We have our own growth goals and I want to

make sure that we’re ready when we get there and that we have

detailed processes in place.We use a lot of online tools to get there so you have to kind of

come up with a process before you build the tool. That’s been

really important in our marketing process and then everything

that we do as far as client service.Trent: Where do you store all these processes?Chris: Well we use a project management system called Podio, but many

of them can do similar things. I found that this one works for

us because we can customize certain things with regards to

marketing campaigns specifically we can trigger actions based on

creating an item. We have a very detailed process on how we run

campaigns so if we have a client we know that we need to create

a downloadable offer for that client and we know we need to

create some blog posts to promote those downloadable offers.Every time we come up with a marketing persona to market to we

know we need at least one marketing offer and at least eight

blog posts to promote that marketing offer. As soon as we create

that persona, all these other tasks are created automatically so

it helps manage me. I’m extremely ADD. I don’t know what’s going

on.Trent: Join the club.Chris: If I don’t have it written down or if I don’t have somebody

bugging me to do it then I’m going to forget. There’s no

question. I built the software and built it on top of the

software basically just to keep me in line.Trent: My wife does that for me along with software. Let’s go back to

the thing, I want to talk about lead generation here because I

think a lot of people really struggle with it. Can you tell us

what you’re doing? What’s your number one method of generating

leads?Chris: Number one method of generating leads has got to be creating

content. I’ve had the website for two or three years now and so

I’ve done a lot of, before I really got into inbound marketing I

did a lot of SEO work, so I spent time making sure I was getting

found for some local stuff here in Fort Worth. That really

doesn’t bring me any business to be honest.Now our focus has been to get global and to not worry about

local because our best clients are not anywhere close to us so

we got away from that and really started getting active in

social networks. I think LinkedIn is the best place to promote

our content that we’re creating. [inaudible 15:45]Trent: How do you promote your content on LinkedIn? I want to see if

it’s similar to what I do.Chris: Gotcha. We’re writing blog posts that promote offers. That are

behind a form so that we’re gathering leads that way. I’ll look

for conversations where information we’ve written about is

applicable. I’ll go and I’ll say, ‘Hey we wrote this. Maybe this

can help you out.’ I’m a member of a lot of different groups. We

do have some verticals that we target and we’re always looking

to figure out what the best verticals are going to be for us to

go after. We’re still defining that.We’ve done a lot of construction marketing and home contractor

marketing which is interesting. It just kind of found us. We’re

testing out a new market right now and I’m involved in some of

those groups and I’m starting to kind of get in on those

conversations and help people. I think that’s the number one way

is helping people. Eventually they’re going to either need your

help or need more of your professional help or they’re going to

refer you to someone who does.Trent: How much of your time do you spend going into, how many groups,

first of all how many groups are you a member of?Chris: I think I’m a member of 45 right now. I had to delete myself

from some groups that I just wasn’t all that active in in order

to pursue some other ones in the verticals I want to see.Trent: Define specifically your activity in these groups. When you

produce a blog post on your blog, like when we do, we can put a

check mark in every group and say Add to group and it puts a

link to your post and your little intro. It’s not really like

one on one discussions. How do you do it?Chris: Sure. We use HubSpot for marketing automation. It does the same

thing and I think that’s the number one mistake people make when

they go in and they see this fancy social media tool, and they

can just check all the group boxes and then they end up spamming

everyone in their LinkedIn feed. That’s not good for anyone

because everyone sees that you just posted in 15 different

groups and that really doesn’t add any personal value.I really do spend time watching the groups and figuring out who

the influencers are there. Then when a conversation is heating

up and someone actually has something that I can add to, so

there’s a question about marketing in that particular instance

and I have something that’s of value to them I’ll add it into

the conversation manually. I will go ahead and automate some of

the posts, like when I do a new post on the blog. We’ll put that

out there to everyone on LinkedIn but I’m not spamming it into

groups. I really do consider it spam if you just add it to

everyone’s group. That’s how we do it. Even though it’s

marketing automation I think you really need a very human touch.Trent: I agree. I don’t think the way that we’ve been doing it is

ideal. It was, I had a past guest on the show was a LinkedIn

expert author of a book and that’s what she told us to do and so

we’ve been doing it since.Chris: That’s how you do it. I’m sorry.

Trent: No. I don’t mind. This is how we get better, we see what other

people are doing. How much time per day do you spend on LinkedIn

monitoring these conversations? Because with 45 groups, I mean

dude, you could spend like four hours.

Chris: You have to pick your battles. I’m not active in 45 groups. I’m

a member of 45 groups right now. Some of them are professional

groups. Some of them are places we’re targeting so maybe four or

five different groups really right now I’m active in and

actually helping people, and I spend maybe an hour throughout

the day monitoring LinkedIn. It’s one of the first things I look

at when I get up in the morning just to see because I get the

emails of what was going on yesterday, the hottest

conversations, that kind of thing.

Trent: So you . . .

Chris: I just look for anything that I might be able to help add value

to.

Trent: Do you subscribe to a daily email for every group that you’re a

member of?

Chris: Some of them. Yes.

Trent: Some. You wake up in the morning and you check and see what

people are talking about and say, ‘Can I add value to that

conversation?’

Chris: Correct.

Trent: That’s a good way to do it. I should probably do that too. What

other things are you doing for lead generation?

Chris: Aside from LinkedIn, just creating content around those

personas. We do a lot of keyword research. Now we’re trying to

actively solve problems. I prescribe to the Marcus Sheridan

school of blog topics. Marcus Sheridan made his pool business

grow by answering his customers’ questions online. I know that

you’ve interviewed him before.

Very much inspired by his process. Let’s just figure out what

questions our customers are asking and each one of those is

going to be a blog post. I look for questions that have not been

answered in the industries that I’m targeting and I answer those

questions. Simple as that.

Trent: Is that working well for you yet?

Chris: It is. Absolutely. I’ve got a few blog articles that are just

machines. They’re bringing in more leads than I need. A lot of

them we have to qualify throughout with some nurturing sequences

and stuff like that because it’s bringing in more than I

probably need to but you need to kind of cast a wide net at the

top of the funnel and then figure out who’s going to be a fit.

Trent: Absolutely. What types of lead magnets do you find are working

really, because you’ve got your blog posts and people are

getting there via either LinkedIn or search? They’re reading the

article. Are you using one lead magnet across all your posts or

using ten different lead magnets? How many do you use?

Chris: We rotate them out. I’ve got a few. I’ve got one that’s Inbound

Marketing 101 that is a really nice go to for the top of the

funnel and for some of our more basic blog posts. We categorize

our blog posts by three levels, introductory, intermediate and

advanced. I try to make sure that people that are visiting see

that, ‘Hey, they’re on an intermediate article, or they’re on an

advanced article.’ I’ll have it even suggest introductory

articles to folks who found us on an advanced just in case it’s

above their heads because this is an education game.

People need to understand when we’re talking about marketing

automation or even sales process improvement they need to

understand a little bit more about how we work so we’ll always

suggest a previous post to try to educate them along the way.

To answer your question I’ve got probably 15 different offers

that we’ve got and we use five or six of them more than all the

others. We kind of refined those fringe ones every once in a

while and repost it every once in a while.

Trent: What would you say is your number one lead magnet for top of

the funnel?

Chris: I’ve done this really interesting thing. If you’re familiar

with Facebook marketing you’ll have a cover photo at the top of

your Facebook page. I found myself always going and Googling the

dimensions to create a custom Facebook cover photo for my

clients and for me. We create a new one all the time. I found

there wasn’t any great place to find it, so what I did is I

created a Facebook page that is called Facebook Cover Photo Size

Helper.

In fact, if you Google Facebook Cover Photo Size it’s like

second or third result. What it does, it puts the actual cover

photo shows all the pixels on it so you can see exactly how to

build a perfect cover photo for you. Then I link to, I

constantly post some of our articles, and I link to a landing

page where you can download an even bigger guide on how to build

Facebook cover photos.

Trent: What’s the, I just did that search criteria. What is the URL

for your particular?

Chris: It’s Facebook.com/coverphotosize.

Trent: Yeah, okay, number two.

Chris: Right behind Facebook’s Help article.

Trent: Smart, smart, smart. Look at that, 9,643 likes.

Chris: And growing.

Trent: That’s a smart idea. I might even have to call that one a gold

nugget.

Chris: Sure. It brings us 15, 20 leads every single day.

Trent: How many of those, because not every lead, not all leads are

created equally of course. Do you, how many of those leads are

converting to customers?

Chris: I’d say we’ve gotten two or three referrals off of that.

Trent: You mentioned earlier that you are targeting a few different

niches. Can you talk a little bit about the criteria that you

use to analyze the viability of a niche?

Chris: Sure, Trent. I think that, especially when you’re talking about

a retainer relationship, now we really shy away from projects

but every once in a while we’ll take a project, if it’s a

referral that we think is going to help an existing relationship

we’ll do a project. That is different criteria but if we’re

going to go after someone that we think can be a pretty sizable

monthly retainer with a multi-year agreement or 12-month

agreement, we’re looking for something that is a large decision

purchase so it’s a business that has to do a lot of education

before a sale can be made. Maybe something that has really long

sales cycles.

I would not go, we found ourselves doing some construction

marketing and home contractor marketing. That’s just kind of how

we grew. That’s some of the first projects I took on so I keep

getting them, but I would not, today target those industries

because they are kind of one time and the need for recurring

services is not there. I want something like a big software

purchase or a managed IT company, something like that that

targets maybe huge facilities. Just an example of something that

is really a big decision and they need to have a lot of

expertise in any particular field.

Trent: Interesting that you mention managed IT. That was the industry

that I was in before and I’d never want to deal with those guys.

Once you get your leads into the funnel I’d like you to talk

about how you are segmenting them and if you’re using mid-funnel

lead magnets. Because where I’m going here is, as I said before,

not all leads are created equal. There are, and even if they

have the same need they’re at different phases in the buying

cycle. Some people are early. Some people are ready to buy. How

do you handle all of that using automation?

Chris: Sure. Everyone that signs up for any one of our offers is

automatically subscribed to our blog. I’ve had people give me

different feelings on that, whether or not you should just put

everyone on your blog but I find that it really works because we

get a lot of social shares. That’s something that immediately,

they’ll see everything that comes in every week. [inaudible

27:10]

Trent: I’m sorry to interrupt you. Do they get an email for every post

that you publish?

Chris: I choose to have it go out once a week.

Trent: A weekly summary?

Chris: Sure. Weekly summary. We’ll do three or four or five blog posts

every week. In a perfect world we’d have one for every day or

two but right now we’re producing about three or four every

week.

Trent: They get those on Sunday morning.

Chris: Mm-hmm. I find we get the best open rate then. I’m sure once

this thing goes live if you have enough listers that now

everyone’s going to be coming through on Sunday morning and

we’ll need to change it to another day. There’s no hard and fast

rule I’ve found. People will tell you it’s Tuesday at noon.

Well, it really is just when your audience is getting up. I find

early in the morning is great for me. No matter which day.

Trent: What type of, what are some, how are you segmenting? Just kind

of walk us through that. I opt into your funnel. What happens?

Chris: Now you’re signed up for the blog and if you click on any of

the links in those blogs I can identify that you’re somewhat

interested. That’s the only criteria I have to go into an

automated list. I’ve segmented that list off then I will segment

off the agencies because there are a lot of other agencies that

read our content. Then I narrow it down further and I look and

see where people came from. I’ve got some other smart lists that

tell me where they came from. If someone came from that Facebook

cover photo size helper and they’re not an agency then I send

them more introductory content on basic marketing and I look at

that as a way to get more social shares, more cheerleaders out

there because not everyone that comes through there is going to

be a fit for large scale retainer services.

Once I kind of siphoned off all of those other folks, I look at

everyone by industry and I’ll try and send something very

specific. We’ll create new landing pages all the time with

webinars because I can write a webinar. If I see that I’ve got

five different, for instance, managed IT companies that have

come in and filled out forms I might decide to try out a

webinar. I’ll say, ‘We’re going to do a sales and marketing

alignment webinar specifically for the managed IT companies.’

I’ll send them all an email and if somebody signs up, I do the

webinar. If somebody doesn’t sign up, I don’t.

It’s just something else out there a lot of times that we do, we

do end up getting that. I’ve got a real quick process on

launching new targeted landing pages and so we do that all the

time.

Trent: Define all the time. How often would you say you do it?

Chris: Once every week. Probably creating a new vertical just checking

it out seeing what comes up and then it’s another page out there

on Google to be found. Especially, we do have a field on all of

our forms that’s biggest marketing challenge. I think I saw that

on several different marketing automation software original

forms and so I started doing it. It’s kind of my gauge on what

questions to ask folks.

I’ll go and create content around that and make sure it’s in the

weekly email coming up. Even if it’s not a direct, ‘Hey,’ I’m

targeting this person,’ it is something that I can answer and

I’ll find that, let’s say managed IT, I’ve got ‘How do I build a

workflow for marketing automation with a managed IT company?

I’ll build that blog article. I’ll make sure it’s in the next

week’s weekly RSS email that gets sent out. Oftentimes those

folks click on those and then they go straight to an assessment.

Our bottom of the funnel’s always that request a free

assessment.

Trent: That was going to be my next question. What’s the main call to

action? You mentioned that you’ve been particularly successful

to the tune of $20,000 a month in generating clients that pay

your retainer. How long did it take you to get from zero to

20,000 a month?

Chris: Actually only about four months. We had all the pieces of the

puzzle we just hadn’t put it together really until early this

year. I read a book called the, god. Is it “The Agency

Manifesto”? I think it’s, “The Marketing Agency Manifesto.” I’ll

make sure that you can have a link to this but it’s basically a

quick read but it has 12 proclamations. Unfortunately, I’m

unable to think of the author’s name right name but basically

one of them is, ‘We will specialize.’ One of them is, ‘We will

charge for our services.’ I just really was inspired by that and

a lot of different things that is said in there is how can we

charge more for our expertise?

We really don’t accept projects anymore unless, like I said

earlier it was a referral or it’s something that we think will

further our business. We’re just very steadfast on that. I’m not

sending out proposals. I will flat out tell you I’m not in the

proposal writing business because I don’t want to spend my days

writing proposals. We are right now a two man shop and we can’t

do that. We really want to do business. Make the verbal

agreement that we’re going to go forward at that time a contract

will be signed and we’ve eliminated the proposal process

entirely. I think that’s allowed us to spend most of our sales

time on getting quality clients and then weeding out those that

must present a proposal to a board and all those extraneous

steps that end up getting in the way.

Trent: What is the average size of your retainer right now?

Chris: Right now it’s about $5,000, $6,000.

Trent: You’re talking roughly four clients that you have on retainer.

Do these clients all go through your funnel and do the call to

action for the assessment that’s at the bottom of your funnel?

Chris: They all filled out the assessment. Some of them were referred

straight to the website and one of them just called me actually

but in equality I guess he requested an assessment. But two of

them came all the way through the top of the funnel.

Trent: When you do this assessment, so I want to make sure that we,

the listeners and myself understand what this assessment is. Is

that them filling out a form on the website with lots of

questions or is that you on Skype with them asking them a bunch

of questions? What is the assessment?

Chris: Sure. I’m really just wanting their information with that form

and then it’s a 20 to 30 minute conversation. We run a

consultative sales process. It’s very defined. I’ve got four

steps basically in the process. Starts with the assessment. I’m

going to identify what your goals are, ask questions. That’s

really a question and answer session. Sometimes if we need to do

a little coaxing to actually do the assessment once we get on

the phone after they fill out the form we’ll set an appointment

for this assessment. The way it’s positioned is that we’re going

to give you some tips on things you can do online, things you

can do in your sales process to improve. No obligation.

It’s just an opportunity for me to give them a few things that

they could change right now and either get more visits to the

website or drastically improve things and it’s an opportunity

for me to really interview the client and understand if it’s the

right fit. Start to identify some of the questions I’ll ask in

the next call.

Trent: All of this stuff is done on the call? You don’t get face to

face with your clients to do this?

Chris: I try not to, even here in town because what it does is it

takes another hour out of my day to go and drive across town and

get in front of someone and it’s just a big waste of everyone’s

time especially with that first call. I really refuse to even

have people out to my office for that first call because I just

want to get a feel for what they’re after. If the first question

they ask is how much does it cost, I know that that’s going to

be a big factor in the whole relationship and it might not work.

Trent: Do you do these calls with video like you and I are doing right

now where you can see each other?

Chris: Typically, what we’ll do is we’ll use Go to Meeting, and I’ll

have their website or lack thereof up on the screen and we’ll do

a screen share.

Trent: If that’s step one. What’s step two?

Chris: Step two, after we have an assessment we’ve identified their

goals, we’ve identified that there is a need and they’ve

identified that they would like to continue talking with us. We

go to a goal setting call where I send them homework beforehand.

They’re going to fill out a lot of different questions. Here’s

where they fill out a lot of questions and it’s basically just a

spreadsheet that asks them the frequency of marketing and

different channels. How often are they blogging? How often are

they performing these X marketing activities and it’s designed

to do a few things to give us an end result of an arbitrary

score, sort of holistic score based on their entries.

Also the process of that prospect filling out this form and

saying, ‘No, I’m not doing any of this stuff,’ it’s a

psychological trigger and it’s sort of an “aha” moment. ‘Oh my

gosh, I’m not doing any of this.’ That’s been really effective.

Trent: Is there any chance that you would share that spreadsheet that

we can make as a downloadable from this episode?

Chris: I can give you a PDF copy of it, yes.

Trent: That would be wonderful. Thank you. For my show notes, what am

I going to call that?

Chris: Let’s call that an assessment questionnaire. This will be

homework between my assessment call and my goal setting call.

Trent: Very helpful. Thank you for that. That’s very generous of you.

What’s number three after that goal call?

Chris: After the goal setting call we get on the phone and we’ve

identified, ‘Hey, we want to increase revenue by $1 million next

year and it’s going to take us three big projects to do it.’

We’ve kind of gone through the process of, ‘Well how many visits

do you have to your website right now? How many more are you

going to need to get? How many leads are being generated by your

website?’ We can reverse engineer a number of visitors that we

need to bring to the website so we’ll have to put together a

plan. That plan will vary based on how effective their website

is right now, how many calls to action we need to add. Are they

doing anything or do they have any offers? Do we need to create

some? That will all kind of go into the last call [inaudible

38:03:]

Trent: What do you call this third call?

Chris: Sort of just a deal presentation or a solution presentation. I

won’t write up a 20-page document but what I will do is, I have

a PowerPoint presentation that has some of this stuff in it

already. I will just manipulate that to show what our plan might

look like. It’ll detail out the services that we would perform

on an ongoing basis and it’s really a visual meeting so we’re

screen sharing that and we’re talking about, ‘Hey, this is the

plan that we’ve put together. Based on the things you told me

this is what we think we can do and this is how long it’s going

to take us to get there and here’s the cost.’ Only after they’ve

said, ‘All right, let’s do it’ will I go and actually draw up a

contract.

Trent: That’s the fourth call?

Chris: Yes. That would be the fourth step.

Trent: You just review the contract, get them to sign it and send it

back to you?

Chris: That’s right.

Trent: How do you collect payment for retainer? Credit card or direct

debit?

Chris: I require a credit card, recurring payment. I found that when

we did not do that they’d come in late, they’d come in early,

they weren’t as reliable. I don’t mind taking a hit on the fee

because it’s peace of mind. There’s no question it’s going to

come in.

Trent: Absolutely. That’s been very interesting and so now you’ve got

to the point, and I promised early in this conversation, at

least I think I did, that we were going to talk about process

automation and how it’s fitting into your business because I

know that having run a service business myself in the past and

now launching another one how efficient you are or aren’t in

your service delivery can make the difference between being

wildly profitable and making no profit whatsoever.

I think a lot of people especially the solopreneurs or even

people who haven’t started yet maybe haven’t had that experience

and they just assume that if I get more revenue I’ll naturally

have more profit. Doesn’t always happen. Can you describe to us

and let’s stay on the thread of a retainer client, so you’ve got

this spreadsheet, you’ve got a solution, you’re going to need to

do all these things, how do you then systematize the delivery of

the deliverables so as to maintain your efficiency?

Chris: During the process of the sales process we’ve already detailed

out exactly what we’re going to do. Typically that’s going to be

creating offers, promoting those offers and then working on lead

generation. I’ve got in my project management system, which they

have access to, I’ve got built in templates for all these things

so once I launch the new marketing persona that we’re going to

craft for this client, let’s say they are managed IT and they’re

performing managed IT services to let’s see, theme parks, right?

You have to solve very specific problems for that theme park IT

manager.

We want to create a construct of that person so I said all that

to say once we create that persona we know we need to deliver an

offer for that persona to download on the website. We work

backwards. I don’t start with the blog posts. I start with the

offers; I start with the personas then the offers, the promoting

blog posts.

I’ve built my project management system the same way. When a

persona is created we know an offer needs to be created. When an

offer is created we know a blog post needs to be written, in

fact eight to ten. It’s automatically going to create all those

tasks for me. This helps me keep in line because I’m prone to

forget things and I have to have a system that allows me to go

back and make sure we’re on track.

The number one thing we’ve done is make all this open to our

clients so we have complete visibility. The clients can see what

we’re doing all the time. As we create these offers they can

comment, like. They can add files; they can contribute as we’re

working. This makes our meetings so much more productive because

we’re not having to recap, ‘Hey here’s everything we did this

week.’ They know what we’ve done this week. That’s already been

established. Let’s just talk about our strategy for next week.

Let’s talk about the results so that we don’t have to spend so

much time educating them on what we’re doing.

Trent: You’re using Podio to make all this happen?

Chris: That’s correct.

Trent: Do you speak to your retainer clients? Is there a weekly

meeting with them just as though you’re their director of

marketing?

Chris: Yes. Weekly or bi-weekly. That’s how often we meet and we

structure our meetings based on the week number so we’ll have a

different style of meeting at the beginning of the month than

from the end of the month. Then during the middle of the month

we’ll have what we call interviews so we are talking about

topics that we’ve identified are going to be good keywords for

them to target. We’ll put an outline out there and just have

them talk about it and we’ll record the session on Go to

Meeting, come back and use that interview content to actually

build the blog post so that each blog post will be in the voice

of that particular business owner or marketing director.

Trent: That is an excellent idea. Did you think that one up or did you

learn that from Marcus?

Chris: Marcus definitely talked about that and we had already been

doing it for a while when I heard him say something about that

and it’s been a great thing. Once I heard him giving it I said,

‘We’re on the right track.’ We implemented processes around

that. Now it makes our meetings a lot more fun, we don’t have to

spend as much time digging up, ‘Oh god, what are we going to

talk about this week’ because I know a lot of agency owners that

have to speak to clients on a regular basis.

You might find yourself struggling to come up with, ‘What are we

going to talk about?’ That was genuinely a problem I used to

have. Not much has changed. We’ve gone up a little bit. This is

really where we thought we were going to be as far as visits,

leads and sales but we have this meeting on the books. Now we

have something to talk about for these meetings and it’s way

more productive and way more fun honestly because people love to

talk about what they do. It makes them happy.

Trent: Let me feed this back because I want to make sure that myself

and the audience has understood this. In these meetings you come

into the meeting with an agenda of keywords that could be

targeted, correct?

Chris: Yes. They’re framed in the form of a question.

Trent: Like give me an example.

Chris: I have a client that is an HVA, commercial HVAC contractor.

People have questions about how to better cool a commercial data

center. ‘How do I keep my data center cool?’ We’ll just come in

with that and have that business owner share their expertise.

Trent: Your team knew that that was a keyword that you should target?

You then do this meeting with them and you ask them that

question, you record the answer so now you have it in his voice.

You transcribe it and edit it and turn it into a post.

Chris: That’s correct.

Trent: For these clients that are paying you the $4,000 to $5,000 per

month, how many posts per month, like what is the deliverable

that they’re getting for the $5,000 a month?

Chris: It depends on the level of retainer, but we don’t suggest

having any less than ten blog posts every month. There are some

graphs that I’ve got in my presentations that show when you get

to 30 blog posts a month, which we’re not even at, but when you

get to that point the leads start coming in like crazy. It’s

just all about having more content out there on Google but we’ll

have anywhere from ten to 20, in some cases 25, blog posts per

month.

Trent: That’s a lot of posts.

Chris: It’s a lot of posts. That’s what it’s all about though is

creating content that is going to get found.

Trent: You’re doing these, so in one of these calls then, if you’re

doing this once per week you must have to have four different

blog posts in mind that you’re interviewing them for, and so

four questions and they’re giving you the answer to those four

questions and those four questions become four different blog

posts.

Chris: That’s right.

Trent: Tell me what the process that goes from recorded answers

through to finished blog posts and are subcontractors playing a

role in any of this anywhere?

Chris: In some cases yes, we use a content marketplace to fill out

questions, if we didn’t have a chance to do interviews and we

look for experts. For instance I have a client that is in the

hockey space and we found a contractor who is awesome at writing

about hockey and he just knows hockey better than I do. We’re in

Texas. I don’t know anything about hockey. It may be different

from up north but we’re Cowboys football, Rangers baseball down

here. We have the Starts, but it’s just not as big of a deal so

we really struggle in that area but we’ve been very successful

with the content we’ve been able to create because we found an

expert to help us. We do have a few contractors in different

verticals.

Trent: Going back to the first part of that question, you’ve got the

recorded answer. You’re not going to use a contractor so do you

then pay a transcription service to transcribe it and then you

or your wife edit that into a post?

Chris: We don’t pay any transcription services. I take a lot of notes

during so I’m bulleting things out and I do this in Podio where

the client can see so as I’m typing they can see all this stuff

go down. Then we have the transcription so that by the end of it

we’ve got a nice bulleted list of maybe 15, 20 bullets of things

that they hit on during the conversation and then we also have

the recording to fall back on. We can go in pretty soon after

that meeting, we like to go ahead and just type it all out. Get

it ready; get it into a finished format.

We might go over one or two passes as an editorial pass and just

clean it up. Make sure we’re matching it up with the right offer

but we’ve typically come up with that offer and matched it up

well before the interview even takes place.

Trent: How long are these posts typically?

Chris: Six hundred to 800 words is our normal rule of thumb.

Trent: If you’re doing, you said ten of these a month or 20 a month

per client?

Chris: Depending on the client it would be minimum ten. I don’t think

we’re doing only ten for anyone but 15 to 25.

Trent: Let’s just use a number of 15. You’ve got, say five clients

doing this. That’s 75 posts per month?

Chris: Yes.

Trent: Written by just you and/or, well not written, edited, crafted

because it’s already there in the transcription.

Chris: Correct.

Trent: That just seems like a boatload of work.

Chris: It’s a lot of work. We’re putting together a growth plan right

now. We don’t envision us doing that forever.

Trent: I was going to say because that doesn’t scale very well is my

thinking.

Chris: Not for the business owner or the agency owner, for sure, but

what it does it doubles as service. You spend this time client

facing, they’re talking about something they love to talk about.

They’re seeing their ideas realized. They’re seeing the results

they’re getting based on that content. It’s a very positive

experience so that client time spent is actually helping us

produce the content so we’re overlapping a little bit there.

Client service.

With our software being so open they can see everything we’re

doing. We minimize the time on the other side of constantly

struggling to prove your worth. I know that a lot of agency

owners are constantly trying to prove their worth so I’ve tried

to eliminate that step by making everything as transparent as

possible.

Trent: I think that’s very smart. That was a big challenge that we had

back when we ran the IT company because if the computer network

didn’t break, why am I paying you $10,000 this month? Well,

because it didn’t break but it was challenging at times. Where

do I want to go next? Yes, so what strategies do you do to

promote all of this content that you’re creating for clients? Is

it purely an SEO strategy or are you going to town on social

networks?

Chris: We go to town on social networks. I’ve got very specific

numbers of posts for each client that we’re going to make on

each day. For instance our own, we treat ourselves as a client

so the exact same processes you’ll see for our clients are being

used for us. I’ll interview with my wife. My wife and I co-own

the agency together, we work together so we’ll have interviews

together just to kind of extract this content. We find it’s the

best way but for our business, our Twitter account, we post 20

to 25 times a day. Almost every hour and I found that when we

did that we increased now, month over month, 20 percent every

single month in followers. That same growth in my retweet reach,

so our reach is growing at the same pace. If we drop down to 15,

that growth lessens quite a bit. I found that’s optimal for our

business.

Trent: What tool do you use to schedule Twitter posts and get

analytics?

Chris: We use HubSpot for pretty much all of our marketing automation.

That’ll be different for each client. Sometimes the client

preference is simply, ‘I don’t want to have that many posts go

out on my Twitter account.’ That’s understandable. We can show

them, ‘Hey, this is how you get results,’ but we can’t always

convince 100 percent.

Now Facebook’s a different story. We found three to five

different posts every day is appropriate for some and then in

some cases it’s only one.

Trent: Are you sharing other people’s content like in your own Twitter

account, are you only tweeting out your own stuff or do you

share other people’s stuff as well?

Chris: We do both and there are a lot of different schools of thought

on this. A lot of people will say, ‘Share 80 percent of other

people’s content and only 20 percent of yours.’ I found honestly

that’s not the way to go. We’ll schedule out 18 to 20 posts of

our 24, of our own content. We’ll spend time interacting with

other people as sort of an alternate to that plan of sharing

everyone’s content. We’ll retweet. We’ll reply to people’s

tweets. We will generally share the love online but tweeting out

other agencies content, we’re not doing that. I generally don’t

want, I’d rather get the leads. I don’t believe that’s selfish.

If somebody writes a really good article that I used, I found,

‘Hey, how do we use this marketing automation tool in this way?’

If I found value in that, absolutely I’m going to retweet that

because I found personal value but typically we’re going to

write about things as we discover them and that’s the content we

want to promote.

Trent: You guys are doing a lot of writing.

Chris: You have to. It’s content marketing, right Trent?

Trent: Absolutely. You know what? Writing’s better than cold calling.

Chris: That’s true.

Trent: I gave a talk here in Boise just last week. I was given zero

notice. Guy calls me up the night before. He had broken his

tooth and he was supposed to speak and I had lunch with him that

day, just met him. He said, ‘Can you go talk for me?’ There was

like 80 small business owners that were in the room, mostly I’m

going to say three person companies and fewer. A lot of

solopreneurs in there.

The beginning of my talk I asked, I said, ‘How many people here

know what content marketing is?’ What would you guess, let’s

just say there was about, about 70 people in the room. How many

hands do you think went up?

Chris: I’m going to say not many, right?

Trent: Like six. Then I said, ‘How many people here are cold calling?’

Three quarters of the room put their hands in the air. I said,

‘How many people here receive cold calls?’ About half of the

room’s hands went up. I said, ‘How many people who receive them

like getting them?’ Nobody’s hands went up. Then I said, ‘Of

those of you who are making them, how many are getting results?’

Nobody’s hands went up. I’m like, ‘Stop. You’re just pissing

people off and you’re not getting results.’

Chris: Exactly. You’ve got to make warm calls, right?

Trent: Absolutely. So much more I could talk about that, but I’m going

to make a blog post actually about that, that talk that I gave.

Folks will be able to get that at BrightIdeas.co. Let me look at

my questions here and see where I want to go with this.

For the folks who are listening to this and they’re thinking,

‘This is content marketing and marketing automation thing seems

like it’s a pretty good idea, but man oh man does it ever seem

overwhelming. There’s like so much stuff to do.’ A lot of times

people get overwhelmed, they don’t do anything. What advice

would you give, Chris to someone who wants to get started? Who’s

the cold caller and they want to stop being the cold caller and

become a content marketer.

Chris: Start answering folks’ questions online. I will not shy away

from spreading Marcus Sheridan’s advice there. That’s the big

thing because it solves a few problems, well, it solves your

customer’s problems, right? It also solves the problem of what

do I write about? That’s the biggest challenge that I had at the

beginning. I’d write about what my customers are asking me and

you should do the same. Start writing. Don’t worry about what

domain name you’re going to use. Don’t worry about getting a

logo. Don’t worry about getting business cards. If you’re trying

to start a business don’t let any of that get in your way and

just pick something. Just put something out there. Don’t worry

about the design because Google doesn’t care about the design.

[inaudible 57:16]

Trent: You can host it on yourname.com.

Chris: Sure. Anything. That, ultimately it doesn’t matter because

that’s not what people are going to be typing into Google. If

you’re truly going to attack content marketing you’re going to

be attacking questions people type into Google or phrases people

type into Google. They’re not going to be Googling for your

website address, at least that’s not going to be the effect

content marketing has for you, so start writing. Start answering

questions and pick a vertical. Pick an industry that you want to

target because there are a ton of content marketing agencies, if

we’re talking to agency owners, there are a lot of content

marketing agencies, inbound marketing agencies. It’s becoming a

saturated market. It’s not a differentiator anymore so pick a

vertical.

Trent: Absolutely. Is there anything that you thought we should have

talked about in this interview which I’ve neglected to ask you

about? Anything that has worked exceptionally well for you or a

big mistake that you made that you learned a lot from? Anything

at all that we’ve missed that you think we should talk about

before we close out?

Chris: Sure. I think that the biggest mistake I made at the very

beginning was relying on marketing automation and not

remembering that each piece of automated action and all that

stuff really requires a human touch. That’s why I spend so much

time on LinkedIn personally answering questions. You can’t just

set it and forget it. A lot of material online would lead you to

believe that. Remember that each person that you’re trying to

get as a lead is also a real person and they’ve got their own

challenges, their own problems that need to be solved. Start

identifying with them.

Speak with these folks, even if they’re someone who’s not

qualified pick up the phone every once in a while and ask them,

‘Hey, how’d you find us? What did you find valuable in the

content that you read and that you downloaded?’ I do some of

that. I like to spend time just speaking with people even if I

know it’s not a good fit, just understand what challenges they

have and really work with them to better understand. That helps

me build out better lead nurturing sequences, helps me send

better emails. It helps me identify better prospects and that’s

what you have to do over time to improve your efficiency is to

spend time with the folks who are going to be a better fit for

you.

Trent: Absolutely. Those are your biggest cheerleaders and with the

80, 20 rule they’re also going to be responsible for 80 percent

of your revenue.

Chris: That’s right.

Trent: Chris, thank you so much for making this time to be on the

Bright Ideas Podcast. It has been a good time to interview you,

rather a lot of fun to interview you. Download [sounds like],

the episode number of this but I’m just going to pull it up and

so I can rattle that off. Actually I’ll put it in the, I’ll do a

recording here just after you and I are finished so again,

thanks so much for being on the show.

Chris: Cool. Thanks man. I really appreciate your time.

Trent: All right, so that wraps it up for this episode. To get to the

show notes where you can download all of the things that Chris

and I talked about, go to BrightIdeas.co/80. It’s just the

number 80. Then the other thing that if you could do is go to

BrightIdeas.co/love, there you will find a prepopulated tweet

and you’ll also find a link that will take you to the iTunes

store where you can leave some feedback for the show.

I would really appreciate it if you take a moment and do that

because the more feedback that the show gets, of course the

higher it goes in the iTunes store and the more exposure that it

gets and the more entrepreneurs that we can help to massively

boost their businesses with all the bright ideas that are shared

by my guests here on the show.

That’s it for this episode. I am your host Trent Dyrsmid. Thank

you so much for being a listener. I’ll see you or hear you or

we’ll see you again in another episode very soon. Take care.

About Chris Handy

ChrisHandyChris Handy is the Founder & CEO of Thinkhandy, a sales and marketing alignment consultancy in Fort Worth, TX.

Clients working with Thinkhandy find a helpful partner dedicated to shortening their sales cycle and generating more qualified leads.

We create a much more efficient business development environment with an aligned marketing and sales strategy.

 

 

 

Digital Marketing Strategy: Brennan Dunn on How He Launched His SaaS Business in Under 4 Months

The software business – like so many others – is extremely unpredictable. If you’re not careful, it can suck up more time and money than you ever thought possible, and never generate enough cash flow to even get off the ground. But it can also be one of the best businesses, with the potential to progress very quickly from cash-guzzling monster to cash-generating machine.

If this is a business model you’re considering, you’ll want to learn from others who have already had success. Someone like Brennan Dunn, who has taken his Software as a Service (SaaS) business from concept to launch in under four months.

Brennan shares his story, as well as valuable insights for other new businesses (software or not). He provides insights on how to come up with an idea worth developing, how to attract potential buyers and generate cash flow even before your product is ready, and how he structured his marketing automation so that once he started paying for traffic, he got a 10 day ROI on his investment.

Quite impressive!

Listen now and you’ll also hear Brennan and I talk about:

  • (5:00) Introductions
  • (7:00) An overview of Planscope
  • (11:00) How to come up with a software idea
  • (14:00) How he developed his minimum viable product
  • (17:30) How to build software if you aren’t a developer
  • (20:30) How to attract leads
  • (26:00) How to generate cash flow before the product is ready
  • (30:00) Lead generation that doesn’t scale
  • (33:00) How he created his newsletter each week
  • (36:00) How and why he wrote his first book
  • (40:00) Why he was able to charge for content that he also gives away
  • (43:30) How he’s using drip email to generate leads
  • (45:30) How he’s structured his funnel to give a 10 day ROI with LinkedIn paid traffic
  • (48:30) Why he chose LinkedIn for paid traffic
  • (57:00) An overview of his concierge service product
  • (58:00) The biggest benefit of using Infusionsoft vs Mail Chimp
  • (1:03:00) An overview of an experiment he’s running for SaaS signups
  • (1: 07:00) An overview of how he manages his time

Resources Mentioned

Themeforest

FreelanceSwitch.com

HackerNews

Reddit/freelance

freelancersweekly.com

PerfectAudience.com

GetDrip.com

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

Listen Now

Leave some feedback:

Connect with Trent Dyrsmid:

Transcript

Trent: Hey there, bright idea hunters. Welcome to the Bright Ideas

podcast. I am your host, Trent Dyrsmid. I am so thrilled to have

you on the show with me today. This is the podcast for marketing

agencies, marketing consultants, and entrepreneurs who want to

discover how to use content marketing, and marketing automation

to massively boost their business. The way that we do that is we

bring proven experts onto the show to share the details of how

they became successful. I don’t have people on here who are

gurus who aren’t doing it. Everyone on the show is living,

eating, and breathing it.On the show with me today is an entrepreneur by the name of

Brennan Dunn. To say that he is doing well online is just an

understatement. He is bringing in multiple six figures from a

variety of sources, all of which we talk about to a certain

degree during this interview. He has authored a couple of e-

books that are being sold. He has consulting training at $1,800

a pop. He’s got a SaaS application called Planscope, and we’re

going to talk in detail about that during this episode.This is also an episode that is absolutely stuffed full of

golden nuggets. Now those of you who haven’t heard my episodes

before, a golden nugget is one of those ideas that makes you

want to pull over and write it down, because you know that the

second you hear that idea you can put it into action and start

to see immediate results in your business. You are really going

to enjoy this episode. There is some really good stuff. At about

the six-minute mark, we are going to talk about how he came up

with the idea for Planscope, his software as a service

application. At the nine-minute mark, we’re going to talk about

how he came up with a minimum viable product, so if that’s not a

term that you are familiar with, you definitely want to hang

around and learn what that is.If you are not a software developer, and you’d love to develop

some software as a service, he’s going to talk to you about how

you can get that done. Just to give you an idea of how good this

business can be, by the way, he is doing just over $10,000 a

month from that one product alone. It takes him about two hours

a week of his time to maintain that particular business. In the

episode, we are going to talk a lot more about what he is doing

to grow it, but as you can see the profit margins are really

crazy. You don’t need millions of customers. You figure $50 a

month, 500 customers-that is a pretty phenomenal business.When we get to the fifteen-minute mark, we’re going to start

talking at length, we spend about half an hour about how he is

attracting leads. There are so many people who have come up with

software, but they don’t sell any, or they don’t sell enough,

and so the business ends up not being successful. So if that’s

you or you think that might be you, and you are struggling with

how to attract more customers for your business, you are going

to love this episode, because we go into a lot of detail on

which social networks he’s using, how he is incenting them. He’s

given specific examples of landing pages, landing pages by the

way with opt in rates of 30% and 40%. One of them he said was

47%, which is phenomenal. We’re going to talk a lot about that.

Then we are going to talk about the specific tools that he uses

to generate leads and how he has structured his sales funnel so

that he can get a ten day ROI on his paid traffic. He’s using

LinkedIn for that paid traffic and we are going to talk about

how he does that as well.Finally, we are going to talk about how he’s using InfusionSoft

to automate a whole bunch of the portions of his business so

that he is not working a gazillion hours a week, and he can

still be a husband and father of two. This is really going to be

a wonderful episode. When you get to the end of it, and enjoyed

it, please head over to iTunes and leave some feedback, because

that really helps the show out.With all that said, please join me in welcoming Brennan to the

show. And one more thing, I am a big believer in masterminding,

because it is a way to surround yourself with other like-minded

entrepreneurs, and Bright Ideas now has a mastermind available.

It is called mastermind elite, and you can learn more about it

at brightideas.co/mastermind.Hey Brennan, welcome to the show.Brennan: What’s going on, Trent?Trent: Just sitting here recording a podcast with another successful

entrepreneur who has a very good story to share. Welcome aboard,

and I’m really happy to have you here.

Brennan: Awesome, looking forward to it.

Trent: For the folks who are listening, who don’t know who you are or

have never heard of Planscope, just very briefly take a minute

or two to introduce yourself, who you are and what you do, and

then we will dive into the meat of what we are going to talk

about today.

Brennan: Sure, so my name is Brennan Dunn. Planscope is probably my

primary business, though I have quite a few different things

that I am working on. I’ve written two books, Double your

Freelancing Rate and The Blueprint. I also teach two online

workshops, and I write a weekly newsletter that is targeting

consultants that just passed 7,000 subscribers. I am juggling a

lot of different things, I guess.

Trent: Yeah, no kidding. One of the questions that I wanted to get to

eventually, but I will bring up now, because it seems so

relevant, is VAs. Are you using a lot of VAs in your business?

Brennan: The only real assistant that I have is somebody that helps me

with the coding of Planscope. I still handle all of my front

line support. I still book all of my interviews manually. That

is getting better now that I am doing some automated things to

send out booking requests and everything. When it comes to

person to person communication it is still just me.

Trent: Here is what we’re going to talk about and why I asked Brennan

to come on the show with me. I want to talk about his company

Planscope, because so many people, myself included, want to make

a success of a software as a service business, because the model

is so compelling. For the folks that aren’t familiar with you,

let’s go right to the results. Well first of all, let’s say what

is it and how well it is doing financially right now?

Brennan: Planscope is a project management app for specifically for

freelancers and consultants. There is Base Camp, there are a lot

of different, it’s a very saturated market. It’s a very niche

project, and it’s doing very well actually considering that I

don’t even work on it full time. We just crossed five figures a

month in recurring revenue. One of the benefits, I’ve done SaaS

and I have quite a few different transaction products like books

and workshops. The amazing thing about SaaS, and I think the

thing that attracts most of us to it, is that I’m going to wake

up October 1st, and I’m going to know how much money, at a

minimum, how much money I will be bringing in through Planscope.

Trent: How much is that going to be?

Brennan: There’s no restart. With books, you kind of always need to be

promoting, or doing something to keep sales up. With a SaaS app,

you have a churn rate, meaning a cancellation rate, and a growth

rate, and as long as churn is less than the growth, it is just

going to keep moving up and to the right.

Trent: Which is right where you want to go. How much comes in on

October 1st for you?

Brennan: It’s going to be, it’s hard to predict, but it will be about

$10,500-ish, I would imagine.

Trent: That’s not bad. Now is there much cost in running this

business?

Brennan: My total overhead, if you include my time, or if you don’t

include my time rather. I put up a challenge, kind of like an

apprenticeship challenge, and I have a part-time developer that

is at $1,000 a month. I also have my webserver that is at $80 a

month. Then I have a few different monitoring apps and

everything. My total is probably about $1,200 or $1,300 a month

in expenses.

Trent: How many hours a month of your time does it take to operate

this business?

Brennan: The baseline is most likely two, maybe three hours a week.

That’s for maintenance. Right now I’m working on a lot of high-

touch sales with bigger, more enterprise, great clients. That’s

requiring a lot of phone time, but if I were to do nothing and

keep the standard trajectory that we’ve been at for the last

year and a half, I could get away with two hours a week. That’s

really just support, and something that I could eventually

delegate out to a VA, to do at least the front line “how do you

do this,” copy and paste jobs.

Trent: That’s pretty phenomenal. One thing I hope the listeners take

away from this, and we’re going to talk about costs and how he

funded it and the whole thing, but you don’t need this world-

changing idea and you don’t need a gazillion dollar marketing

budget to make a very, very nice-I guess I’ll use the word

lifestyle business for lack of another word, for yourself that

you can run from anywhere in the world, and Planscope is a

really awesome example of that.

Brennan: Thank you, like you said, actually I just started doing paid

advertising. That’s sort of just retargeting, so it doesn’t even

count as much. If you know what you are doing, and know what

problems people have, and can build at least the minimum to

solve it, you can get something off the ground, usually pretty

quickly.

Trent: Absolutely. That seems to be a big stumbling block for a lot of

people. They say, “I don’t have an idea.” What would you say to

them?

Brennan: I would say look online, and find people that are willing to

pay for problems to be solved, and look for consensus. Look for,

or do a Google search for, “Why Base Camp sucks,” and find what

people are talking about, or what a certain segment of people,

or what I like to call a cash flow of people, that is people who

are all willing to pay money to solve the same problem. Look for

consensus. The way I look at it is my price point is between 24

to 200 a month. My average customer monthly recruiting revenue

is about $50. So it is about $50 a make on average per paying

customer. I don’t need more than 500 of them to do pretty well.

500 people on the whole wide Internet is not a lot of people.

Trent: And that makes for a very nice life. By the way, with respect

to discovering that idea, is that what you did? Did you start

off with “why Base Camp sucks?” Or was there a more specific

process, or did you have experience in this space already?

Brennan: I built Planscope largely for my own consulting business.

Before Planscope, I had an eleven person consultancy. I was just

frustrated with the tools we had. Specifically, I was frustrated

by the fact that I couldn’t find any project management app that

actually cared about money or cared about budgets. I wanted to

build one that took into account, is this project going to get

done for the money that we are hoping to get it done for? That

was sort of the core premise that I built Planscope around.

What was nice about having that pain of knowing that myself and

a lot of other people I talked to and a lot of other consultants

that I have talked to were frustrated by the fact that there was

a disconnect between invoicing and project management. I wanted

to build the minimum viable product, and it’s a cliche term, but

it’s an accurate term, that somebody would pay for to solve a

part of that problem. As I’ve developed Planscope, it’s

continued to solve more parts of that problem. I think the

biggest hang up that people have is that they look at a mature

product and say nobody will buy it unless it rivals this company

with 20 full time developers working on it. They just give up,

because it’s such a big undertaking.

Look at an app like Buffer. It was a simple, plug in a tweet and

we will post it at a certain time. Now it is much more complex,

but at its beginning, and this is true of just about any product

you find on the Internet, at its beginning it was much different

than what it is today. I think people get hung up on the whole,

it needs to be huge, it needs to be perfect, it needs to do

everything that the competitors do.

Trent: So the minimum valuable product. Let’s go back in history. When

did you decide okay, “Hey, I’m going to build something?” Then

how long did it take to get your MVP, your minimum valuable

product, out the door and how much did it cost?

Brennan: Okay, so I have two things going for me. The first is that I’m

a developer and designer in one body. The second is that I ran a

team of ten other people at my consulting firm who effectively

paid my bills for a few months. I bootstrapped it. I’ve never

taken any outside funding, and I really don’t plan to. I decided

to break ground on it in late October 2011, and I had my first

customer February 1st. We’re looking at about four months or so.

Trent: So four months of development or was it sort of two months of

digging around, making sure that the idea was really accurate,

talking to a lot of people. What did that phase look like?

Brennan: It was really all at once. Development really has never ended.

What I would do, first off was to put together a one-page

landing page. The benefit of when you’re not focused more on the

idea, but on the problem that you are solving, you don’t need to

put up screenshots, you don’t need to put anything up really

about the product. You just need to say, this is the problem

that you have that I empathize with and here’s the solution that

I’m proposing. If you’re interested, put in your email and I

will keep in touch.

I had that kind of opt-in page, and I develop each week, and

then sometime during the week I would email that list as it grew

and let people know what I would be working on next and solicit

feedback with real life examples of how a new feature that I

might be working on to build the app, and if it was a worthwhile

thing that they had a problem with. I kept a conversation going

at scale, and I learned specifically about what I could do

either make a company money or make it lose less money, because

those are the two big things that if you nail one or two of

those, people will pay you if you can make them more money or

you can help them lose less money than they’re paying. That was

the big focus for me.

Trent: That’s not unlike the focus of my old business where we helped

them to lose less money and we built a couple million a year

revenue as a result of that. I will say, though, that having

been in two businesses, one where I help you to lose less and

one where I help you to make money, it’s a whole lot easier to

sell something that people believe will help them make money

oddly enough.

Brennan: That’s right.

Trent: Now, I’m not going to turn this into a call about the technical

of how it was developed and so forth, you already said you were

a developer and designer, and obviously if someone isn’t a

developer, do you think that that should stand in their way?

What advice would you give them?

Brennan: I was in the business of building SaaS products for non-

developers. That was my consulting firm. That’s what we did. I

saw a lot of them that never took off. The reason that they

never took off wasn’t really a product or technical issue. If

you pay a competent developer and point them in the right

direction and let them know what you need, you can get what you

need built built.

A lot of my clients had an issue with shipping. As a non-

developer they had a very binary perspective of products, I

think. They either saw a product as not done or done. The issue

that I would see time and time again was that we would build

something and they would keep tweaking little bits and just

never getting it out and never launching anything.

One of the most depressing parts of my consulting career is how

many clients I had that we put months into their project and

they never shipped it, never put it live. I think just

understanding the, it’s kind of a black box for a lot of people,

software. If you don’t know how to write your own software it

can be intimidating I think. I think the best thing that you

could do is go to Treehouse or one of these online coding

platforms. Don’t even necessarily, the goal isn’t for you to

write your own app necessarily, but the goal is for you to know

how to program out a problem that then you can at least have a

little more context when working with a developer that you hire.

That’s what I would do.

In terms of design, you can go to Theme Forest and find a really

good looking landing page for nine bucks. Most buyers don’t know

necessarily that it is a template, and as long as the copy and

the messaging and everything else is good, it probably shouldn’t

matter. Copy writing is one of those skills that I think, it’s

somewhat a technical skill, but for the most part-learning

Photoshop requires a lot of time, learning how to code requires

a lot of time-good copywriting just requires knowing the English

language and knowing enough about sales, persuasion, and things

like that I think.

Trent: Yeah, there’s definitely a format to follow when producing

sales copy. Just as a side note for folks, I used to be really

intimidated by building software. Start small. I went to

freelancer.com and I put up this description of this WordPress

plugin I wanted to get built, and miraculously it got built, and

I’ve sold almost $20,000 of it so far. I really encourage you

not to let limiting beliefs, by the way, I only paid $1,000 to

develop that thing, so commercially it’s been quite successful,

and it taught me a lot. If you’ve never done software before and

if you are listening to this thinking you could never do that,

banish that thought from your mind, because you can do anything,

and if you have enough vision, and you can get your MVP

developed on the cheap, you will also be able to find investors,

because it is a compelling model. Building it is great, but if

you don’t have any customers, then who cares, right?

Brennan: That’s the reason, I think, 90% of startups fail is that you

focus too much on the product and that idea that you completely

miss first of all, how do I find people? And secondly, am I

actually solving a viable problem for them. For me, the way I

found customers and the way I find them still to this day is to

engage with them more on the product as it relates to their

company. What I mean by that is, when starting out, I would just

loiter around Internet forums where consultants hang out.

There’s a sub-Reddit for freelancing. There’s a lot of these

different community sites.

Trent: Can you list a few of them off? I want to put them in the show

notes.

Brennan: Yes, there’s freelanceswitch.com. They have a somewhat active

message board. There is Hacker News. It’s not exactly a

consultant community, but there are enough consultants on it

that it was viable. Then there is Reddit slash freelance I

think, which is a sub-Reddit dedicated to freelancing I think.

Trent: So that first one was freelanceswitch.com?

Brennan: Yes. So I would just kind of hang out here, and I would look to

see what kind of problem, the thing about Internet communities

is that the same topics keep coming up again and again. What’s

the common stuff that people keep talking about? Considering I

had a lot of experience when it came to consulting, having built

an eleven-person business, I decided to start writing about

those topics. I put together a blog, for Planscope, and just

started writing general purpose consulting and freelancing

articles.

Usually what I would do is instead of replying in the community,

I would reply, and I would put in a few sentences of copy and

then I would say that this relates to something that I wrote in

my blog and I would include a link to my blog or to the article

in question that relates to that topic. It definitely was not

scalable, but starting out it helped me build up an announcement

list of about 300 people, and when I launched within four months

I had people ready to go.

The biggest mistake that you can do, and I see this all the

time, is that you collect an email address and then you sit on

it until you are ready. So six months later you vaguely

remember, but don’t really know who they are and why you should

care. Then all they do is talk about themselves and say, “We are

ready, us, us, us,” but you just delete the email. I really

build up the conversation each week, while building Planscope,

and by the time I was ready to go, people were eager to get in.

Trent: That’s very good advice. I’m writing like mad on post it notes

for stuff I need to do for my own SaaS application, which we are

coding like mad right now, and I have not yet put up a squeeze

page, shame on me.

Brennan: You’re violating the number one law of selling anything online?

Trent: I’ve done a different thing. I obviously here with the Bright

Ideas podcast have a fairly sizable audience of marketing

agencies, and I have done demos, because we developed a mock up

for $500 to get a mock up done and Twitter bootstrap, and I have

been showing that mockup one on one with people for some time to

validate, “Hey, are we actually solving a real problem? Would

you pay for a solution to this?” You can sort of get a feel from

the tone of peoples’ voices when they see stuff. For one portion

of the application, we actually have a desktop version that is

fully coded and we’ve sold quite a bit of it. People say that

it’s awesome and you know that it is resonating.

Brennan: You know what I would put on top of that, I would say, “Okay,

would write me a check for it now.” The thing that I’ve

discovered, and I know from talking with a lot of people about

this is that people don’t want to be critical, necessarily. When

you can actually put them on the spot and say, “Will you pay for

this? Great, pay me now.” You can learn a lot about really what

people think and if it something that they would actually pay to

implement in their business.

Trent: I can hear the collective limiting beliefs of a few of the

people in the audience, and I’ll throw, myself under this camp

as well. They say they don’t have anything for sale yet, how can

I ask someone for a check, so what do you do?

Brennan: I didn’t presell Planscope, because I didn’t know enough about

preselling back then, but I have presold both of my books and

all of my workshops. Workshops are kind of a no brainer. You

typically collect payment and then you have a workshop some

point in the future. With a book, though, the way that I was

able to establish that early cash flow, with both my books.

I’ll talk first about my first book, because at that point I

didn’t have an audience. The second book was a little easier,

because once you’ve already written a book and successfully

delivered it, people trust that you are going to be able to do

it again. But with the first book, the same rules applied. I

talked about pain, I presented a solution, I countered

objections through just knowing about why people would buy this

and talking with a lot of different people about how to set your

rate. I knew kind of what common things people kept throwing

back at me when I pitched the book over Skype.

I had this long-form sales page. At the bottom, I had a

prepurchase link. With my first book I did a discount, so I did

20% off. On my second book, instead of doing a discount, I kept

the price what it would be on launch but I included an exclusive

one-hour webinar. If you preorder the book, you get the book

first before I go public with it, and a seat in this webinar

that you and all the other preorder people would get. Both sold

very well. The benefit was, for me at least, when there’s money

sitting in your account, and it’s really a liability, because

you need to actually deliver something, otherwise you are going

to get charge backs. It really lights a fire for you to get it

out there; wrap it up, get a production ready and ship it. I

really focused on that and having preorders was a really smart

move on my part.

Trent: I’ll echo that, because maybe a year ago, I think I did a

mastermind group for some people and I had about $12,000 in

preorders, and I hadn’t developed any of the content, but then I

knew that I was going to really knock their socks off with the

content that I promised. It was only twelve people, but they

paid $1,000, so I wanted to make sure it was really good. When

you already have the money, it makes it so much easier to put

the time in, because you’re like, “I’ve been paid for this now.

I have to make sure that I come through for everybody.

Brennan: Right, it’s a good solid move and the best proof you can get of

your product. It’s much better than an email address.

Trent: Yes. Okay let’s go back to… Here’s the thing in case

listeners want to know why they should keep listening. I want to

cover a little more on generating leads and converting those

leads to customers. Then we will talk a little more about

outsourcing. Brennan, do you use InfusionSoft?

Brennan: I do.

Trent: We will probably spend some time on how you are taking

advantage of all of the horsepower that InfusionSoft offers. If

time permits I also want to talk about some of the paid traffic

that you’re using, if you’re using any, to sort of ramp things

  1. That’s where we’re headed.

With respect to lead generation, you did this thing, you said it

didn’t scale, but it did work very well. Every startup, I wish I

could give credit to the guy who I’m about to quote. He was a

very well-known VC in the valley and he said, “In the

beginning,” I think it was Dan Morris that sent me this article,

“you need to focus on stuff that doesn’t scale.”

Brennan: That was Paul Graham’s article on doing stuff that doesn’t

scale.

Trent: Thank you. Exactly. That’s what you did by hanging out on

Freelanceswitch and Hacker News and Reddit in the beginning.

What did you do after that?

Brennan: It lasted through Summer 2012. It was in the Summer of 2012

that I started writing my book. The thing you’ll discover about

SaaS, if you eventually get one, it’s very slow to ramp up.

Twenty percent growth rate month to month when your income is

$100 is a very slow growth. But given the law of time, give that

three years and it becomes a very large investment.

What I realized is that I wanted to do a lot of things. I wanted

to go to a conference in Europe and I just didn’t have the

money, so I decided to write a book. Actually doing this was

probably the best marketing decision for Planscope I ever made.

The thing that I’ve learned about building a B2B heavy duty SaaS

that people need to convince themselves to use, and, in my case,

then switch their team and clients to it, is that isn’t an

impulse thing. You’re asking for a lot. If you’re sending

traffic to your marketing site, you probably don’t have any

rapport built up with that person yet.

What I ended up doing was I started really promoting this book I

was working on, and the thing about a book is that it is an

impulse buy. You spend $50 on an e-book, and you get the value

within a few hours. You read it, you get that value out of it,

and it’s done, and there’s very little risk, right? There’s very

little risk for will you extract value out of it. So I did a

book.

Trent: Brennan, I’m sorry to interrupt you, but the dog barking in the

background, is there a door or anything you can close?

Brennan: It’s downstairs. Let me get the nanny and tell her to put the

dog outside. Can you hold on for one second?

Trent: And we’re back, no more dog.

Brennan: What was I just talking about?

Trent: So the question that I’d asked you which got us going down this

path was how long did you focus on things that didn’t scale?

Then you talked about the book.

Brennan: So I started really writing this book and building excitement

around the book. I did the same thing I do with Planscope, I

started writing the book. In this case, the book prepurchase

list grew weekly, and I felt like I had to then. If they already

paid me money, I don’t want to take their money and disappear

and come back in the future at some point with a book. I just

started writing them about what I was writing about in the book.

I would just kind of extract chapters and sum it up in a

newsletter format. And after launching the book, I just kept

doing it. I realized I could stop, the book was out, and my duty

was done, but I converted it into a newsletter.

Trent: Paid or free?

Brennan: Free newsletter. By buying the book, you get on the newsletter.

Eventually, people outside of the book wanted to get on the

newsletter, so I started putting opt-ins on the Planscope blog.

The thing about a newsletter is that if someone just reads a

high-quality article of yours and you say that you deliver

things like that to an exclusive list, I mean my opt in rate for

my newsletter squeeze page is something like 40 or 45%, which is

something I’m very happy with and frankly could be higher.

Trent: What is the URL for that?

Brennan: That is freelancersweekly.com. I would send a lot of traffic

there and have opt-ins on my blog posts. I just started building

a list and started writing to them weekly. These weekly emails

weren’t kind of your typical graphic heavy newsletters. They

were more or less plain text-ish from me to them. I just kind of

built up a relationship with people over time.

What ended up happening was, I would drop very soft and subtle

relationships to Planscope like, “Here’s my thoughts on

estimating, and I actually built into my product Planscope,

things that actually correlate or complement this philosophy

towards estimating.” Actually, these days, more than 60% of my

new Planscope customers come from my mailing list first. They

are usually on it for months. They will sit on my list for

months. They might buy my book a month into it, then my second

book a few months later. Then they sign up for Planscope and

then six months down the road they buy my $1,800 workshop.

The thing is, what I’m doing, I’m able to really, everyone on my

list and all of my products focus on consulting. They focus on

freelancers and consultants. They’re all just different facets

of it. The Planscope, my SaaS, focuses on helping consultant be

more transparent with clients, and be basically better at

managing their projects. My first book, Double your Freelancing

Rate, helps consultants price higher. My second book helps them

deal with inbound marketing better.

All of my products are complementing a different part of

somebody’s business. For a lot of them it’s sort of natural

like, okay I paid Brennan $50 and he helped me raise my rate,

and I’m making $10,000 more a year this year. I’m very open to

spending more money on him and his SaaS business or SaaS

product, and expecting that same sort of investment to output

ratio.

Trent: So your book, without going into a ton of detail, I’ve never

heard of anybody say I needed money to go to a conference so I

wrote a book. Most people say I went out and got a new client or

something like that.

Brennan: I could have done that, and I’ve thought about that for a

while. What I realized is when you’re working with a client

project, I compare it all the time to crack cocaine. It’s

immediate gratification. You work an hour and you get paid for

that hour. With a book or any sort of product, the delay is

longer, if that payoff even ever comes. Secondly, you’re

building equity in something long term. By focusing on the book,

and making that money through presales, that I could have made

through consulting, I built up more long term equity that to

this day I still sell a few copies a week. I’m really not doing

much to make that happen. Secondly, it’s building up my personal

empire of consulting products, which further strengthens things

like Planscope.

Trent: But a book. Isn’t that a big deal? How many pages are we

talking here?

Brennan: So it is about 110 pages. I did it in about a month. I focused

on writing daily and making it a habit.

Trent: Like an hour a day, or six hours a day?

Brennan: I want to say I spent about 100 hours total, so we’re talking

about an hour per page. I mean I’ve been so comfortable with

blogging a lot that writing this stuff wasn’t really, I wasn’t

needing to pull teeth. It was things that I’ve been talking

about to a lot of people over email and phone calls and things

like that. The material was all up in my head. I just needed to

commit it to paper. I did it, and I’ve got great reception. I’ve

sold something like 3,000 copies. I don’t know specifically what

it is off the top of my head. So 3,000 times 40 to 50 a piece

depending on whether they had a coupon code of it was during

presales. I mean that is still, for 100 hours, and that’s just

as it is right now, and I’m still bringing in at least 1,000 to

2,000 in revenue from it.

Trent: That’s very nice passive income. How big was your list when

you started to do presales for the book?

Brennan: I had the Planscope list, but they thought they were on a list

for a project management app, so I didn’t really have a list.

The book started my list. I heavily cross promoted to my

Planscope list, which at that point had about 2000 people on it

at that point. Through Twitter, and really through a lot of

content. I would just extract the best parts of my book as I

wrote them, convert them to a blog post, and promote them. And

people would go on the different aggregator sites and… I’m not

afraid to put my best content forward for free as a way to

generate leads.

Trent: That’s a very good point, and I am so pleased that you brought

that up, because I know that when I first got online, and I know

a number of listeners can relate to this, I really struggled

because I had a membership site, “Well, what do I put on the

blog for free versus what I put in the membership site that is

not free?” Can you talk about with a book, or anything that’s

behind a paid wall of any kind, why do people pay for stuff that

they can get for free? And is it unethical to charge for stuff

that you make freely available in some other format, somewhere

else?

Brennan: I don’t think so, and here’s why. I think when you are selling

something to somebody wearing the hat of a business owner or

wearing the hat of a general business, there is no such thing as

free Internet research anymore. The best example I’ve ever heard

of this is my friend Patrick once said he put together a video

course on life cycle emails, and he got a lot of rebuttal from

people from Hacker News and other websites saying all this stuff

is available for free online. He said sure if you want to go

around and Google and get hit or miss articles for two weeks, go

for it. Or you can spend $500 and get a very curated, to the

point, start to finish overview of life cycle emails.

He put it in the business perspective that you are trying to

sell a CEO on having one of his developers implement a life

cycle email campaign. The CEO does not want to write a payroll

check for $10,000 for two weeks of this person’s time that has

in the memo field, “reading free information online.”

There’s two things. First off, you’re able to put it into your

own voice and into your own way of thinking about a problem.

Secondly, it’s up to you, as a content provider, to organize it,

make sure it’s relevant, make sure it’s cohesive and so on. I

say this all the time. When I’m confronted with a problem, do I

want to Google around for a week finding articles that might be

crappy, or outdated, or whatever, or would I rather pay $50 and

get the concise guide to it that I’ll have all that info pretty

immediately?

Plus, I back everything of mine with a money-back guarantee. If

you don’t think it’s worth more than the $50 you paid, write me

and I’ll gladly refund you. I think I’ve had 3000 sales and only

five total refunds. It’s a great way to kill an objection people

might have and a worthwhile thing to include I think.

Trent: This is kind of a parallel to the best way to attract the best

clients is to raise your prices. That might sound unrelated to

this, but what I’m trying to say is that by charging for stuff,

you are going to attract people who really and truly understand

the value of their time, and therefore your time, and those are

the ones that are the most enjoyable to deal with. And in your

book about how to raise your prices, I’ll bet that’s probably in

there somewhere.

Brennan: It’s almost funny. The people in the highest tiers of

Planscope, the people paying $200 a month, they hardly ever

reach out for me when it comes to support, or anything like

that. A lot of the $24 a month people can be very persnickety.

Trent: Yep, so very true. Are there any other ways that you are

generating leads, because we are still actually on that thread,

for Planscope that we have not talked about yet?

Brennan: Yeah, I have a drip email campaign that I have set up. This

kind of crosses into the paid advertising realm, but I’ve done

two different ways of acquiring eyeballs, I guess. The first is

something I started doing a long time ago, which was drive,

through LinkedIn ads, traffic to my page because I saw it had a

high conversion rate. If that rate was consistent, I could make

a pretty good return, probably, from LinkedIn advertising. I did

that and it paid off pretty well. I got about a five to one

return and still do to this day off my LinkedIn ads. That is

really just driving people to my newsletter. I don’t really have

a lead [magnet] or anything, I just have the opt-in page. I get

a pretty good amount of people who sign up through that and then

I have about one out of every ten people who join . . .

Trent: Let me interrupt you, you’re sending paid LinkedIn traffic to

freelancersweekly.com?

Brennan: That’s right, yep. I do have an auto-responder sequence set up

that actually asks three questions. The first email that I send

out says this is who I am and this is why I think I am qualified

to talk about consulting and freelancing. The second email is,

what is the number one problem you have right now with your

freelancing business? The third email is, here’s what the number

one problem that people have told me is and that happens to be

about undercharging, so I promote my book there, and I get about

a 10% conversion rate just then off of paid traffic to buy my

book. Considering what I pay to get the click, I pay about $5 a

click, I’m basically breaking even when it comes to acquiring

people through LinkedIn.

Trent: Yeah, but you’re doing that in a week, you’re getting your

money back in a week.

Brennan: Actually ten days. But the benefit of that is that the book is

just a stepping stone, I guess. I have a more expensive book

that gets up to $250. I have Planscope, where my average

lifetime value is between $200 to $1,000. I have my $1,800

workshop. I’ve had people who I’ve spent $5 a conversion on who

I broke even on with the first book, but I’ve had products

waiting in the wing that were contextually relevant to them that

then they bought and everything was pure margin, I guess.

Trent: That’s a very nice sounding funnel. You’ve mentioned earlier

that it was okay to save people research time by packaging up

knowledge and putting it all in one place so long as it was done

high quality. You have a lot of products, so I think some of the

listeners are thinking it might take me forever to create all of

those products. Do you think it’s okay for somebody to say, “I’m

going to produce a report on whatever, and I am going to go and

do all that research, and I am going to curate like mad, and

give credit where credit is due of course, and assemble my

workbook, for lack of a better term, that is the result of all

of my research on whatever topic it is, and I’m going to sell

that?”

Brennan: I think that if the deliverable is going to measurably impact

somebody’s business in such a way that it outweighs the cost of

getting that product in their hands, then I don’t see any

problem with that. I would just complement that by-it’s so easy

for a virtually 100% margin product for a book or an e-book to

put a money-back guarantee, that look, if my product doesn’t

help you, I only want you to buy this if can deliver $500 in

value to you. I think that’s a great way to do it, and if

somebody doesn’t take value from it, don’t take their money.

Trent: Its’ really about being clear with setting expectations up

front and backing it with a guarantee.

Brennan: That’s right.

Trent: For people who have not yet bought any paid traffic, why did

you choose LinkedIn over any number of other sources like

Facebook, Google PPC?

Brennan: Okay, so I actually have done Facebook also. I did Facebook and

LinkedIn. LinkedIn was a little better overall. So I phased out

a lot of the Facebook ads. I’m using Facebook, now, for

retargeting, which is amazing actually.

Trent: You should explain to people what is retargeting.

Brennan: Retargeting is when you go to a website that is using a

retargeting advertising provider, what happens is, when you go

to another website, like Facebook, you will start seeing ads for

the website you were on before. It’s kind of like when I was on

a gardening website, and I saw SendGrid, which is like an email

service provider, ads. I knew that SendGrid is not spending ad

budget on a gardening site by default. But because advertisers

know that if you have been to their website in the past, you’re

more than likely in their demographic, so you have a higher

click through rate for them, which means more money in your

pockets. But for the advertiser, it’s more money in your pocket

ultimately.

I heavily used Facebook retargeting. Now that they have newsfeed

ads, which if you’ve been on Facebook and you see advertisements

in your newsfeed, that also are websites that you’ve been to,

that is why. Those ads, I get 4 to 5% click through rates

sometimes on that. A good click through rate is sub 1% usually,

so I am kind of using both.

Trent: Are you using AdRoll for retargeting, or is Facebook itself got

its own retargeting service?

Brennan: I’m actually using a service called Perfect Audience, which is

a [Y-combinator] startup, and they do display ads, so they do

your general website banner ad retargeting, but they also do

Facebook ads. One thing I like about them, I don’t know if

Adderall does this, is that they allow for email for targeting.

Considering that I have a big email list, I’m able to put in my

email template the pixel ad for Perfect Audience, which will

then start retargeting for my list.

You can also segment that list to say not to show ads to people

who already have an account or already bought this, then you can

make it so that only the right people who, so if you have a free

newsletter, instead of hammering your newsletter with book

stuff, you could have your newsletter have this tracking pixel,

and then in somebody’s Facebook feed, you put a free email

course that directly relates to your book. You put your picture

and your name on it, and they already know you produce awesome

content. They join that email course and the goal of that course

is to sell them on the book, which is one really clever way to

sell your products through a newsletter.

Trent: So everything that you just explained in the last three minutes

or so, you can achieve using Perfect Audience, is that correct?

Brennan: That’s correct, yep.

Trent: So you don’t have to be some coding genius to be able to figure

out to do everything.

Brennan: No, if you are able to put Google analytics code on your

website, you will be able to figure it out.

Trent: Okay, and folks, the show notes for this episode where I will

be putting all of these links is going to be found at

brightideas.co/77. That’s just the number 77. All right unless I

missed something, I think we pretty much talked about how you’re

attracting leads. Is there anything else that you are doing for

lead generation that we have not talked about?

Brennan: It’s pretty much give away great content. Get people into, what

I call, my ecosystem. You know, get them to know who I am. The

amazing thing is when people reach out to me with support

requests for Planscope, they almost always start out with, “Hey

Brennan” comma. People know that I’m behind Planscope. I make

that a very public thing. It’s just a different medium. The

books are one medium, Planscope is a different medium, but they

all achieve that same goal, which is to help make somebody have

a better consulting business.

I have a have a very stepladder approach, where at the bottom is

my newsletter, and from then on up it goes to my impulse buy

with the book, and then bigger purchases, and ultimately

Planscope and my workshop. People sell segment. If somebody

spent $50 on you and got a great return, those people are more

than likely to spend $1,800 on you for an even bigger return.

It’s funny, I can go to my workshop customer database and plop

any of their email addresses into my CRM, and all of them bought

a book of mine a few months ago, or something. I could drive as

much paid traffic in the world as I want into an $1,800

workshop, no one will register. There needs to be a gradual

approach to doing that.

Trent: How much do you spend on advertising in a typical month?

Brennan: I spend about total, I want to say, maybe 400 or 500 a month.

Trent: Okay, and what would you say your annual run rate for your

revenue is right now?

Brennan: So my workshop, I do now just about every other month, and

that’s $1800, and I sell 14 seats, so whatever that would be.

That’s about $20,000 or so. I usually consistently sell them

out. My books bring in total about $3,000 to $3,500 on

autopilot. Planscope just passed five figures. It’s hard to say

for Planscope, because that one keeps growing, which isn’t a bad

thing.

Trent: No, definitely not, so somewhere between 25,000 to 30,000 a

month.

Brennan: About that, yeah. That’s pretty consistent.

Trent: For a business with one programmer, and only $500 a month in

advertising. You’re doing pretty good.

Brennan: It’s funny, when I was consulting, I was billing $200 an hour.

If I was full time, I would be bringing in $32,000 a month. I’m

actually making less than I would at consulting still, but it’s

a lot better.

Trent: Because your income is not so directly tied to the amount of

hours you work now.

Brennan: That’s right. If my primary client fired me, I’d be out, but if

one person decides to quit Planscope, it’s whatever.

Trent: Right, no big deal. Do you still have the 11 people in the

service business working for you? Did you shut that down, or

sell it off? What happened?

Brennan: What I did is promote my business development guy to run it in

my absence, and I basically converted everyone to a 1099,

because if I was inactive, I didn’t want to deal with having a

fixed, expensive payroll each month. Some of them still relate

to us, but for the most part, a lot of them are just kind of

independent consultants now, so it’s intentionally gone

downhill, but the goal wasn’t to keep it alive.

Trent: The service businesses can really be wonderful. I interviewed

another guy by the name of Sam Ovens-that’s at brightideas.co/69-

he also has a SaaS business, but he, like you, funded it on the

back of his consulting business. So service businesses can

really be wonderful. I’m doing exactly the same thing. Bright

Ideas makes money from doing services in our agency and we are

taking that money and reinvesting it in assets and recurring

revenue products, because ultimately that’s where I’d like to

have the money come from.

Brennan: Yeah, I actually think that there’s a lot of room for what we

think of as turn-key products like SaaS businesses to have more

concierge services to it. If you look at something like, Rob

[Walling] who has a new project called DripOut, which is a very

simple throw this job description on your page and you will have

an email course option widget on the bottom of your screen. One

of the things he’s doing is have a concierge service where yes,

he has a platform that will help you plug in all of your email

courses, but you can pay him X amount and they will write them

for you. It’s kind of like consulting, but it’s kind of your own

marketplace in a way. You have the product that people are

paying you monthly for, but you have these transactional one-

offs that allow you to charge significantly more to deliver

personal value, I guess.

Trent: And what website should people go to for that?

Brennan: That is getdrip.com

Trent: Okay, I’ll put that in the show notes as well, so if you’re

driving, don’t try and write that down. All right, I’m such a

big InfusionSoft fan, I can’t help but ask you some questions.

We’re going to finish up the interview with how InfusionSoft

fits into all this, so if you don’t care, you’ll probably have

gotten all out of this that you wanted to, but InfusionSoft is

some of the most amazing marketing software on the planet, so

we’re going to talk about it. What do you think is this biggest

benefit to your business of using InfusionSoft versus AWeber,

GetResponse, iContact, all the cheapies?

Brennan: So for the longest time, and still to this day, I haven’t fully

transitioned everything yet. Before I was doing everything

through MailChimp. Kind of the pain for that was, there wasn’t

really, I have one massive list, while you can’t segment or

group something out, it’s very hard to say something like, “Hey

I’m putting together a workshop on recurring revenue next month,

if you’re interested, click this link.” The only way to really

do that with MailChimp would be to drive people to a landing

page where they would then need to type in their name and email

address again, submit the form and opt in for a new list.

Right now, I’m using InfusionSoft for all of the life cycle

emails for Planscope. It’s kind of nice, because you can do

things like, well the first email they get from me is, what’s

the number one thing you want me to help you with? The three

options are, I want you to help me estimate, I want you to help

me better manage my clients, or I want you to help me better

manage my team. I ask them to click one. It’s the standard where

I have a goal that is to click on a link. Depending on what they

choose, it creates a task in my InfusionSoft account, where then

I will follow up with them manually and ask how I can help them

estimate.

Again, if I had a thousand new accounts a day, there is no way I

could keep doing this, but what I’m doing is actually using this

to build out an eventual email sequence for each of these three,

so eventually clicking the I need help estimating will spin off

a sequence that’s all about estimating that’s going to be based

off of the conversations that I’m having now. That’s one cool

thing that I’m able to do.

When somebody activates or pays, I tag them, and then I have

certain sequences kick off from that; likewise, when somebody

churns. The biggest thing for me is having a centralized CRM,

where I can know this person that just bought Planscope bought a

book three months ago. Before that was a very manual operation.

I had to cross reference things to figure that out. I can better

do things like when somebody joins my newsletter, if they happen

to stumble upon the Planscope website, using the web analytics

InfusionSoft capabilities, I can then start getting in touch

with them selling them Planscope.

It’s a very nice, from that point of view, where everything is

in one place, and I don’t need to have multiple lists and juggle

things around it. Instead of having a Planscope list, a book

buying list, a general newsletter list, and a workshop list, I

just have one list, but I’m better able to kind of know who on

that list has done what.

Trent: And what enables this is called tagging. Tagging is I think it

is the greatest thing ever with respect to InfusionSoft, because

it allows you to categorize the people that are in your

database, it allows you to trigger automation based on their

activity. I could probably do an entire podcast just talking

about examples of how I’m using tagging, and it’s pretty awesome

stuff. It’s so much different than, like you said with

MailChimp, where you have a list for this and a list for that

and it’s really painful to get one person from one list to

another and there is a lot of friction, whereas, with

InfusionSoft, it’s effortless.

Brennan: That’s right. Considering that the value of a team account,

where a bigger enterprise account is so much more valuable to me

than a freelancer account. When somebody says, “I need help

managing my team,” I prioritize that task. That’s permanent. Now

I know that this person is probably running a team. Then they

are the ones that I promote my higher value, more team focused

products to versus the college student who is moonlighting some

additional revenue on the side.

Trent: Absolutely. That’s right. All right, I think we are at about an

hour here, and I could ask you so many more things, but in the

interest of keeping my episode to just an hour, I think we are

going to stop here. Before we finish up, is there anything that

I have not asked you about, which you particularly stoked or

want to talk about? Number one.

Brennan: I could talk about an experiment that I’m running now if

anything is interested. It’s a sort of SaaS logistics. So before

I was doing a credit card up front sign up process, where you

would need to sign up, put in your credit card, and you would

have a two-week trial. If you didn’t cancel in two weeks you

would get billed. I did this for a while and it worked well. I

was having a 40% conversion rate from trial to paid.

What I’m doing now, I kind of have a squeeze page for

Planscope’s website. Instead of having a full blown marketing

site, it’s really just type in your email address and a password

and jump directly into Planscope. What I do is I have a very big

on-boarding process that has like an interactive video. At the

end I ask somebody to create their first project for a client,

because when somebody is using Planscope on a client project,

they are deriving business value out of it. It’s no longer about

seeing if the interface is friendly for them or whatever else,

and what I do then is capture their card then and bill them

immediately, but I put a 60-day money back guarantee.

I launched this on Friday. I don’t have enough data yet, but my

earlier site would get maybe a 1% conversion rate to trial and

now I am getting about a 10 to 11% trial rate, which means more

email addresses that I can build up relationships over time

with. So fewer drive-bys right? A lot of people, they stumble

across Planscope and they don’t know who I am, they’re not going

to give me their card, any of that stuff. Now it is much quicker

to get in, but I charge you immediately, so if you’re going to

be using this for a client project, I’m going to charge you

right now, but you have a full two months to ask for your money

back. I’m excited to see how this will work.

Trent: Are you doing this right from the homepage of planscope.io

right now or is there a different landing page?

Brennan: No, so you go to the homepage, planscope.io, there’s really no

navigation except for signing in, type in your email and

password and get started. I’m getting an 11% conversion rate on

this page.

Trent: Is that connected to InfusionSoft?

Brennan: Yes, it is.

Trent: Is that just an InfusionSoft form behind the interface or is

there an API?

Brennan: I’m using an API to do it. The form actually submits to

Planscope, and creates an account and inserts a bunch of stuff

into my database, and then I’ll replicate it over to

InfusionSoft.

Trent: Okay, so if someone says, “Hey, what’s my password,” you would

be able to tell them, because it is going to be stored-obviously

you can get it out of Planscope-but it’s in InfusionSoft, yes?

Brennan: I don’t put password info in InfusionSoft. I actually encrypt

all the passwords so you’d need to reset your password if you

were locked out. All I send to InfusionSoft is their email

address. Once they activate I get the account name and the first

and last name, so I’ll update the record then, but for most

people I just get the email.

Trent: Okay, I’m going to ask you one more question. How on Earth do

you manage your time? I know for me it is a massive struggle.

There are so many projects on the go, so many things you could

be doing, from tweaking the sales funnel, to testing sources of

paid traffic, to split testing landing pages, to creating a

podcast, to getting a guest, to writing a post, and on and on

and on. You seem like you get a lot done.

Brennan: I work fast. I like to say I live in organized chaos. I think

the best thing that I do is I usually get up at around 5:00 or

6:00am. I’ll start before the world is awake, I guess, and I’ll

just bang stuff out. I’m trying now to really focus on bucketing

where I’ll have a certain day be Planscope day and another day

be newsletter day, and another day be new product day. That in a

perfect world would be ideal, but the biggest issue for me right

now is how much my day is spent in my inbox. That’s actually the

biggest problem that I have because one of the things that I ask

people with a lot of my newsletters are, “Reply and tell me what

you think about this.” And I label it all in Gmail, and it’s

great for-one great marketing lesson is throw people’s words

back at them. So if you know how people describe in their own

words a problem, and you reflect that on your marketing site,

it’s better overall for sales.

Now that I’ve got quite a few thousand people, I send out an

email and say, “Tell me what you think about this,” I might get

200 or 300 replies. And I tell people, “I’ll reply to everything

I get.” That is starting to get pretty hard.

Trent: I want to offer up a resource for that. Chris Ducker did an

interview with Amy Porterfield. Her last interview on

AmyPorterfield.com, and Chris is actually going to be on my show

coming up soon too, and he’s the guy behind Virtual Staff

Finder. He actually describes at length in the interview how he

outsourced his inbox, and he has a VA do the first round of

filtering because he’s much like you. He says, “I want to get

people back answers,” but many time as I’m sure you’re aware,

the answers are the same or more or less the same over and over

again. So you can absolutely train a VA, or even have something

like [YesWare] installed on your browser, so your stuff is

already prewritten and someone else can go through that first

round for you, so when you log into your inbox, it’s only the

stuff that nobody else could actually answer for you.

Brennan: It’s a great idea. I think there’s a benefit in that it’s the

author’s own voice replying to you. Frankly, there’s a lot of,

especially if somebody’s emailing me about spending $1,800 in my

workshop, I’m going to talk to them as myself. I’m not going to

hire a VA to do that.

But I think you’re right. For at least delegating to me what’s

important or what needs my focus is a great idea. I’ve never

been good with delegation admittedly. It’s one of those things,

I’d love to be much better at it than I am now, but it’s more of

a mental hurdle I think for me.

Trent: I think it is for a lot of people. You eventually get to the

point where you decide I can have either massive growth or

massive control, but I can’t have both.

Brennan: That’s a good point. That’s a really good point.

Trent: You just can’t do it all. There are not enough hours in the

day. Brennan, thank you so much for doing this interview with

  1. I learned a whole bunch and got lots of notes going into the

show notes here. There is going to be a transcript. Again folks,

you going to be able to get to that-I’d like to say, “If you’re

just tuning in . . .” But that doesn’t happen with a podcast,

you’re either here from the beginning or you’re not here-at

brightideas.co/77. All the stuff we talked about will be right

there.

Brennan, if people want to get a hold of you what is the one

easiest way for them to do that?

Brennan: Easiest would be my personal website, that’s brennandunn.com or

I’m the same thing on Twitter, @brennandunn.

Trent: Okay, terrific. Thanks so much for being on the show. I look

forward to crossing paths with you again soon.

Brennan: Awesome, thank you, Trent.

Trent: So that’s it for this episode. To get the show notes and all

the links that Brennan and I talked about head to

brightideas.co/77. And please do me one other small favor, head

over to brightideas.co/love, there you’ll find a tweet you can

send out, as well you’ll find a link to go ahead and leave

feedback in the iTunes store. So if you thought this was a

valuable episode and you found some golden nuggets, I would

really love it if you would take the 60 seconds or so that it

takes to fire up iTunes and go leave a five-star feedback for

the show. When you do, more ears get to hear the show in the

future because iTunes ranks it higher and the more entrepreneurs

that we can help to boost their business with all the bright

ideas that are shared here by guests like Brennan.

So that’s it for this episode. I am your host, Trent Dyrsmid. Thank

you so much for tuning in. I really cannot wait to produce

another one of these fabulous interviews for you in the future.

If this is your first exposure to the show, you want to make

sure you never miss another one, head over to brightideas.co, go

ahead and opt in, and you’ll make sure you get notification of

every episode we ever produce. Thanks so much. Have a wonderful

day.

About Brennan Dunn

brennan-dunnBrennan Dunn provides great software and products to freelancers and consultants.

He is founder of Planscope, a project management software for contracts and freelancers; author of “Double Your Freelancing Rate“; and owner of We Are Titans, a consulting company that focuses on improving their clients’ profits.

Digital Marketing Strategy: Robert Rose on How the Content Marketing Institute Uses Email Marketing to Land Consulting Clients

This podcast is a real treat. Robert Rose is the second guest I’ve had from the Content Marketing Institute (CMI), which is virtually an institution of knowledge on content marketing. Robert is CMI’s Chief Strategist there, and I definitely learned some new strategies taht I’m looking forward to sharing with you!

CMI’s stated goal is to advance the practice of content marketing, and one of the ways they do this is by training their consulting clients.

Robert walks us through the process they use to turn a brand new lead into a paying client, including details of their funnel and what they do if a prospect doesn’t buy.

He also shares some strategies that can significantly inflate the reach of your content as he walks us through how and when to use press releases for posts, and how to cross post influencers’ content.

That’s not all. When you listen to this interview, you’ll hear Robert and I talk about:

  • (2:45) Introductions
  • (4:45) An overview of how they are attracting consulting clients
  • (10:00) An overview of how they track where their leads come from
  • (11:55) What happens if their consulting leads don’t buy
  • (17:45) An overview of how to structure an agency funnel
  • (20:30) The different types of registration forms and how to use them
  • (22:45) An overview of the BrightIdeas funnel, and how it could be improved
  • (29:45) How a secondary call to action mid-funnel can improve the buyer journey
  • (31:45) Traffic or conversion, which is easier to increase?
  • (35:15) How to attract other writers
  • (38:45) How to engage a new contributing writer
  • (40:45) How & why to do a press release for a new post

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

Listen Now

Leave some feedback:

Connect with Trent Dyrsmid:

About Robert Rose

Robert-headshot-2011-color-medium-300x240Robert is the Chief Strategist for the Content Marketing Institute, and Senior Contributing Analyst for Digital Clarity Group.

Robert is the author of the book Managing Content Marketing, which spent two weeks as a top ten marketing book on Amazon.com.  As a recognized expert in content marketing strategy, digital media and the social Web, Robert innovates creative and technical strategies for a wide variety of clientele.  He’s helped large companies such as 3M, ADP, AT&T, KPMG, Staples, PTC and Petco tell their story more effectively through the Web. He’s worked to help develop digital marketing efforts for entertainment and media brands such as Dwight Yoakam, Nickelodeon and NBC. And, he’s helped marketers at smaller organizations such as East Harlem Tutorial Program, Coburn Ventures and Hippo to amplify their story through Content Marketing and Social Web Strategies.

He is a featured writer for the online magazines iMedia Connection, Fierce Content Management and CMSWire and also a featured author in the book “Enterprise 2.0 How Technology, E-Commerce and Web 2.0 Are Transforming Business Virtually.

An early Internet pioneer, Robert has more than 15 years of experience, and a track record of helping brands and businesses develop successful Web and content marketing strategies.

Digital Marketing Strategy: Andrew Dymski on How He Launched a Successful Marketing Agency Right out of College (part 2)

If you want proof that you don’t need decades of experience and a huge Rolodex full of clients in order to start a marketing agency, look no further. Andrew and his colleagues at Guavabox launched an agency right out of college, and by all measures are on track to have a tremendously successful business.

Guavabox does an impressive job of generating content marketing. And, more than almost anyone I’ve spoken with, they not only understand the importance of list segmentation, but they provide an overview of how they’ve segmented their list, and how this segmentation has helped them identify their hottest prospects, and appropriately nurture and convert their leads into paying clients.

In addition, Andrew explains the thinking behind, and validation of, their business model, sharing insights helpful to any startup. There was so much goodness in this interview that I had to break it into two parts.

If you missed Part 1, you’ll want to check it out to hear Andrew and I talk about:

  • (3:30) Introductions
  • (5:50) Why the old model of web design doesn’t scale
  • (8:30) An overview of financial results
  • (10:00) His business philosophy and how it played a critical role in their launch
  • (13:30) How they validated their business model
  • (16:30) How taking on a new client went wrong
  • (21:00) How they picked their niche
  • (25:30) How they are generating leads
  • (27:30) How blogging plays a role in lead generation
  • (29:30) How they developed their personas
  • (35:30) An overview of outbound marketing

.. And be sure to check out Part 2 below, where we discuss:

  • (3:00) An overview of various nurturing campaigns
  • (7:00) An overview of how they’re using personas to segment their list
  • (13:00) An overview of when and how they decide to follow up with each lead
  • (16:30) An overview of how they are changing their business model to a retainer fee model
  • (21:00) An overview of their retainer plans
  • (12:40) How they report results (traffic & leads) and what they’re planning for the month ahead
  • (25:00) How they manage client expectations
  • (28:00) How they are producing blog content
  • (31:00) How they are using contractors
  • (33:00) An overview of how they are in track with their goals

Resources Mentioned

Inbound Marketing 101 Ebook
Zerys.com
ClearBloggingSolutions.com
Guavabox.com
Best Buyer Formula

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

Listen Now

Leave some feedback:

Connect with Trent Dyrsmid:

Transcript

Trent: Hey there bright idea hunters, welcome to the Bright Ideas

Podcast. I am your host Trent Dyrsmid, and this is the podcast

for marketing agencies, marketing consultants and entrepreneurs

who want to discover how to use content marketing and marketing

automation to massively boost their business without massively

boosting the amount of hours that they have to work every single

week.On the show with me today is Andrew Dymski, and this is part two of a

two part series that Andrew and I did. If you missed the first

part, you can get to it by going to BrightIdeas.co/74, and in

this episode we’re going to continue the discussion that we had,

where he is explaining to us how he is building, very

successfully I might add, his marketing agency GuavaBox.In this second part we’re going to be talking about the very creative

and intelligent ways that he is nurturing and converting his

leads to customers. We’re also going to be talking about how he

know when to follow up with and who to follow up with out of all

the leads that are coming into his funnel.We’re going to talk about an overview into how they’re changing their

business from a fee based business, rather like a fee per

project based business to a retainer fee income based business

and how that’s having a wonderfully positive effect on your cash

flow as you might imagine, and we’re also going to talk about

how he reports to his clients all the good stuff that they’re

doing for them so that those clients have a high level of

motivation to keep on paying that retainer on an ongoing basis,

to produce that long term client relationship of course that we

all want and need to make our businesses grow.So before we get to that just wanted to very quickly talk to you

about a Bright Ideas product, if you are at all struggling when

it comes to business to business lead generation, that’s an area

where I have extensive experience and I’ve created a product

called the Best Buyer Formula.You can get to the sales page at BrightIdeas.co/BBF, and in that

video based course, it’s delivered in a membership site, that

you’re going to see just a treasure trove of content that

explains to you exactly how I built my last business and how I’m

building this one in terms of lead generation. Like with all my

products I stand behind it with a 100% money back guarantee, so

if you get access and you think that it’s not for you no

worries, just send an email to my team and we will give you a

refund, no questions asked.So with all that said, thank you so much for tuning in and please

join me in welcoming Andrew back for part two.All right Andrew welcome back for part two of this interview with

Bright Ideas and yourself, for your firm GuavaBox which is an

inbound marketing agency. If you missed part one folks you can

get at it by going to BrightIdeas.co/74, and in part one we

talked a whole lot about how Andrew and his two cofounders

launched his business, how they picked their niche, how they

launched with what we call the minimum viable product, how

they’re generating their leads, there’s a whole bunch of really

good stuff in there in that half hour interview, and now we’re

going to pick up right where we left off.

So you mentioned that you’re getting leads, a lot of leads from your

blog. You also mentioned from referrals and some other things. I

don’t imagine that everyone is ready to buy right away.

Andrew: Sure.

Trent: So what’re you doing to nurture and convert? And if you like

you can also talk about how you’re doing this for your

customers, because I imagine it’s not terribly different than

how you’re doing it for yourself.

Andrew: No it’s not. Again just following the same line that we

prescribe for our clients is we’re HubSpot partners and we use

their workflow tool to kind of lay out lead nurturing sequences.

And the way that HubSpot is built if anyone isn’t familiar with

their product, but it’s a marketing database first so you, as

leads come in they kind of fill into this marketing database and

then it kind of watches their behavior and tracks the different

content that they’ve looked at the content that they’ve

downloaded, emails that they’ve clicked on and clicked through,

all these different data points to help create a smart marketing

system.

So we can go in and set different life cycle stages within the

software, so if someone downloads a what to expect in a

partnership with GuavaBox eBook, we’re going to respond probably

with an email right away, just introducing ourselves, a more

personal touch. But if someone downloads Inbound Marketing 101,

kind of a higher level offer, based on some of the form fields

they will be entered into, just a lead nurturing sequence, just

an email drip sequence basically, like you could set up through

MailChimp or any other email tool you may use. So we use the

nurturing to kind of follow up with people and keep our finger

on the pulse of what they’re clicking through, what’s

interesting them, so that’s how we nurture right now.

Trent: Okay so let me make sure, I want to feed that back and make

sure that I understand and we’ll go to the website here. So

someone on your sidebar, it says subscribe to the GuavaBox blog,

when an email address goes into there, what happens? Are they

just getting blog updates from that point forward, because

that’s its own follow-up sequence correct?

Andrew: Correct. So there, when someone subscribes from our blog we’re

only going to send them blog articles, so that’s a really top of

the funnel lead in our system, so from a follow-up standpoint

there whenever you get a new blog post from us you’re going to

have an opportunity to download an eBook from us, right now it’s

Inbound Marketing 101, kind of a brief overview of what

Inbound’s all about, and gives them more detail.

So if they’re reading our blog, they’re probably going to be

interested in Inbound 101, and that’s kind of the generic first

offer that we offer people who come to the site. And then if

someone downloads say Inbound 101, now they’re kind of a

marketing qualified lead in our funnel and they’re going to get

a different sequence of responses from us, and again it’s based

on those personas. We’ve got a best describes me field in our

form.

And it’s a CEO is looking to increase sales, a marketing manager

who’s looking for a boost, other marketing agencies so depending

on what that field result is right there, they’re going to get

entered into a different lead nurturing sequence and that’s how

our system’s built right now.

Trent: Okay, so this is the offer that I see at the bottom of . . .

I’m assuming it’s every blog post, that green box with a red

button, get started with the free guide correct?

Andrew: Well the offer’s going to change a little bit depending on what

the blog post topic is, so if we’re writing about personas it’s

going to be kind of a buyer persona guide that we have down

there, we cycle between three and four top of the funnel offers

at the bottom of our blog post.

Trent: Okay, and so when your segment, because segmentation’s

unbelievably important, your segmenting by number of employees

and this field called best describes me, so speak to that again

if you would. So let’s say that I choose marketing manager who

needs a boost versus CEO slash owner who needs sales, how is the

experience in your funnel going to be different for me as a

result of one or the other of those choices?

Andrew: Okay, let’s think back to our personas again, if we’ve got

cutting edge Chris, Chris is the CEO of a company, it’s a

pretty, it’s a young and growing company that’s looking to

expand, they’re looking for a new source of leads that’s going

to help throttle their growth and a company that we can scale

with as well. So what kind of information is he looking for?

He wants to know return on investment, he wants to know what kind of

leads he can expect, far more metric driven, straight to the

point kind of stuff, so our content to Chris is usually shorter

than our content would be to the marketing manager. In the

marketing manager we share more tactical information, because

they could be attempting to do inbound on their own right now,

maybe they’re a HubSpot customer, [Marketo] or they’re just

trying to use WordPress by themselves, whatever it is. So

they’re going to be interested in more like how are you driving

leads to our website, whereas the CEO just wants to know are you

driving leads to my website and what kind of return am I going

to see from the money that I’m giving you. So that’s how we use

personas to kind of break up the type of message that we

communicate to our leads.

Trent: Now that’s pretty smart by the way, so bravo to you for that.

Andrew: Thank you.

Trent: Now the content that you’re delivering, is it, are you

basically just writing short emails that then direct them back

to specific posts which would be relevant to the persona that

they selected, or is all of the content delivered in an email so

they don’t have to click through?

Andrew: No we’re typically, we have some emails that are just within

the email, but we’re primarily linking people back to landing

pages, providing them another opportunity to convert on our

website. Another powerful that HubSpot gives you is progressive

profiling in their forms, essentially what that is, is if

somebody has downloaded an offer from your website and they’ve

entered their first name, last name, email address, their

company name and their company URL. We don’t need to ask what

their company name and company URL are again.

If we want to keep the number of fields shorter, we’re going to ask

them a different set of questions. So it’s, their database looks

at we can build out ten questions and if three of them are

already answered they just kind of bump the next three up so

then we might get employee number, or the biggest marketing

struggle, questions like that that help us to get more

information and identify their pain point more clearly through

the automation process.

So we want to take them from the email to a landing page and

sometimes we’ll send them back to a website but the primary goal

is to get them to a landing page to offer them another piece of

content that can help them solve whatever problem they’re

facing.

Trent: Can you give me an example of one of those landing pages? Let’s

say have you got one that you could rattle off for the CEO-owner

persona.

Andrew: Yeah. Well we don’t structure the landing pages. They’re going

to be structured pretty much the same, in the way that we lay it

out. But the email copy is what we vary based on the persona.

Trent: Okay.

Andrew: So an email, we want to get say a CEO to click through, we

might only have three or four sentences, break it up into like

three paragraph breaks with only a couple sentences on there,

and then that is going to get them to click through and then,

I’ll pull up one of our pages, one of our landing pages right

now and kind of walk you through how we use personas to

construct that.

So if someone just goes to GuavaBox.com, and you can go down to the

bottom, in free marketing resources section and click on all

online marketing sources, here’s just a collection of all the

eBooks. Everyone’s just welcome to download as many as they

want, I hope they can help you out.

Trent: Right. I’ll make sure if you’re driving in your car right now

don’t worry about writing any of this down, all you’ve got to do

is come to the post which for this part two episode will be at

BrightIdeas.co/75, and I’ll put links to all this stuff.

Andrew: So when we build a landing page, we understand the personas are

going to read things differently, so in our like H1 tag we want

a straight to the points text that a CEO is going to relate

with. So he’s just breezing through, so in our Inbound Marketing

101 landing page, which is like I said our top of the funnel

offer, the H1 tag is reach new customers with inbound marketing.

That’s going to relate to a marketer but it’s also going to

relate to a CEO because at the end of the day that’s what they

want their marketing to deliver, is new customers.

And then when you drill down into the H2 copy it says learn how an

inbound marketing game plan can bring all marketing efforts into

focus and grow your business. So that helps more of the

analytical thinker, helps them understand more precisely what

this eBook’s going to help them deliver, and then you go down.

And we’ve got bullet points that break down specific tactics

that the marketer’s going to want to understand on how this

value’s going to be delivered.

Trent: This is a lot of content to produce, all these eBooks. Were you

able to take generic eBooks that HubSpot produced and then just

put your branding on them?

Andrew: We have, some of them, their partner program is Out of Sight,

and I recommend every marketing agency at least look into it

because the support that they provide to you is outstanding

beyond just learning their software, they give you offers that

you can convert and co-brand with them. So I’d say about half of

our offers are cobranded offers, and then we have original

offers that we have just created out of problems that have seen

arise.

Trent: Interesting. What does it cost you a month to have HubSpot?

Andrew: We are on the professional package so it’s $600 a month, for

  1. Obviously that’s a number that’s going to scare away or just

chase away smaller agencies, but we were able to pace up towards

  1. And then once you begin to get clients who are using

HubSpot, they have basically an affiliate referral program where

you get 20 percent back from any package that you’re able to

sell. So if you’re able to sell, you’re able to basically get

your portal for free after not too long.

Trent: Yeah, okay. All right so when people are downloading these

various . . . you’ve got all these offers that are in your

funnel, and then I would imagine that you’re doing some type of

like, where I’m going with this is how do you know when to

follow up with who?

Andrew: Great question. When you’re getting started and leads are just

flowing into your system, you don’t really have time for the

lead nurturing sequence to go all the way through. You know if a

company downloads Inbound 101 and we click over to their website

and every day we’re going through the leads that have converted,

and so we see their website we see their in our niche or they’re

a company that we wouldn’t mind working with then we’re just

going to give them a call. You know reach out or send them an

email, say, “Hey, this is Andrew from GuavaBox. I notice that

you were on our website yesterday and downloaded Inbound

Marketing 101. Just wanted to follow up and see if you had any

other questions or if there’s anything I can help you out with.”

And you know that gets a conversation started.

Sometimes people deny that they’ve ever been there. They say, oh I

don’t know what you’re talking about or . . . it’s crazy. But

other times you’ve got people who are really open to having a

conversation with you and that can kind of move the sales

process along just by reaching out. And that’s why we’re in the

inbound marketing is because there is that connection, you can

understand what pages they’ve looked at, you can look at the

type of offer that they’ve downloaded and that from a sales side

that gives you an insight into the kind of problem that they’re

facing. So then as a salesperson you can really offer some

legitimate value to their business, you’re not just interrupting

them with a cold call.

Trent: Absolutely. So I noticed that you do ask for, especially for

your lead magnets that are further in the funnel, you do ask for

phone number and URL.

Andrew: Yeah.

Trent: Have you split tested at all to see the effect on your

conversion rate by asking for those two extra pieces, because I

see that you make it mandatory?

Andrew: Yeah we do, because at the end of the day if someone’s not

willing to give me their company name or their phone number,

it’s not really a lead that I’m ready to follow up with at that

point. So we have like a 30 percent conversion rate, average on

our landing pages, and that’s bringing a good amount of leads

right now that we’re comfortable with. And so if someone’s at

the point where they’re ready to put in their phone number,

that’s great you know and if they’re not at that point yet,

that’s not a lead that we want in our funnel right now.

Trent: But let’s be clear for the people that are listening, people

can get into the top of your funnel with just first name last

name and email.

Andrew: Exactly.

Trent: So they’re only seeing these deeper offers if they are either

reading the emails that you’re already sending to them, or by

their own effort are coming back to your blog and then clicking

the calls to action at the beginning of a blog post, and then

“opting in” again to get this lead magnet that is deeper into

your funnel. So it’s not as though you’re not getting the lead

at all, you just want, and it’s very smart. You’re basically

saying I don’t want to actually talk to this person until

they’ve provided me with more than their name and email but

you’ve already got their name and email.

Andrew: Correct. And I’m going to communicate with them with the

information that they give me, so essentially they give us

permission to market to them through email but not phone, and

we’re just going to market to them through email, until they’re

ready.

Trent: Smart, smart, smart. All right. So very, very early, I think it

was in part one of the interview or it might have even been

before we hit the record button, you talked about how you’re

transitioning the services that you’re offering from you know

just web design to, I want you to describe what it’s going to.

Andrew: Sure. So we started out, again it was a yes-man business where,

“Can you guys do website design?” Yeah. Can you understand

twitter? Yeah. Can you do YouTube videos? Yeah. We did viewer

production, kind of the whole gamut of isolated online marketing

activities. And then as we continued to learn and grow we found

out that none of these activities really drive ROI until they

can be connected together into a system that makes sense, and

that’s going to drive new business in a smart way.

So we wanted to shift to a retainer model business, and that’s kind

of where we started exploring different partnerships and we

ended up going with HubSpot because they provided the best

support, the best technology to help us facilitate that

transition.

So essentially what it is, is we were just a website design agency,

we would do basic WordPress web design, we would do Twitter

strategies, Facebook strategies where we would just write up

basically smart stuff like, just, not smart just whatever you’d

find, like best practices that sort of thing, and apply them to

the client and deliver those sources to them in a way that would

help them kind of do their own marketing.

We would tweet for some clients, we would post on Facebook for some

clients, we would do Facebook design, Twitter design, YouTube

background design, all that kind of stuff, but now the shift

into inbound marketing is really . . . it starts with the

philosophy and it’s no longer a project based system but now

you’re trying to sign up with customers for six month to twelve

month retainer relationships.

So now you’re really aligning yourself as a partner instead of just a

repairman or you know a painter basically who’s coming in and

painting one room and leaving. We want to work alongside with a

company to help on kind of the 50,000 foot level, establish the

growth goals, the revenue goals, get on the same page and figure

out where they’re trying to grow their company, where

opportunities are, and then create a marketing strategy that

helps them get there, and then deliver that strategy over the

twelve month relationship. So that’s kind of what the model

looks like, and then…

Trent: Go ahead.

Andrew: So that’s the model and tactically, where sometimes it is a

website redesign, sometimes it’s just putting a HubSpot portal

on a sub-domain of a client’s website and just starting to blog

and create landing pages and create emails and stuff like that,

it can kind of, we haven’t completely lost our website design

roots yet and that’s been a good skill to have when you

augmented into a retainer relationship.

Trent: Okay so I’m on your retainer pricing page and I see fast,

faster and fastest which I love so much better than bronze,

silver and gold. One is 3000 a month, one is 5000 a month and

one is 10,000 a month. When did you start offering retainer?

Andrew: We started offering retainer just over a year ago. And it took

. . . it’s a learning curve for us and it’s a selling curve as

well because it’s a lot easier for someone to sign up for a one

time $2000 website than it is for someone to sign up for 10,000

a month to work with a company that they don’t really know yet.

And so when you’re just getting started in a new line of business,

it’s basically restarting the business for us because we had to

prove a different line of value to clients, and we really

started just by doing it to ourselves and being like we can show

people our blog at least and show them what it looks like.

And so essentially the pricing model is built off of, we want to

direct it more and more towards value delivered, right now it’s

very activity driven, we don’t think that’s, that’s kind of the

next stage of where we want to go is more value driven, to focus

again on the growth that that CEO really cares about at the end

of the day. So again get it up and get it out but our pricing

model is something that we’re continuing to modify and push

forward as we grow.

Trent: I remember when I had my technology services company I went

through the same transition that you did, at the time in the

industry the common way to bill was per hour to go and do

technology projects, and I realized that that wasn’t ever going

to build me a company that I could sell for any meaningful

amount of money, because there’s no ongoing, recurring revenue

and so we switched and it was painful in the beginning.

We didn’t know exactly how to price things and selling it was a lot

harder but years down the road when we had $80,000 a month

coming in the front door on the first day of every month that

made life a whole lot easier and ultimately why I was able to

sell it for the amount that I did, which was a good amount for

sure. So I applaud you for doing this, because it’s going to

absolutely make your life so much better down the road. How’s it

going so far, have you sold any retainer stuff yet?

Andrew: We have. We have three clients up and running on our retainer

model, which is awesome.

Trent: Is that on which level? Fast, faster or fastest?

Andrew: That is fast and faster.

Trent: So you got eleven grand a month coming in the beginning of

every month.

Andrew: Yeah. It’s transformed our business.

Trent: I bet.

Andrew: And it’s exhilarating too because the clients that we have

we’re delivering results for and so they’re happy. And when you

deal with a bigger ticket client, one who can afford that kind

of price tag per month, they’re going to be less nit picky about

the little things, they’re going to trust you more because I

don’t know when you charge more for something people seem to

think you’ve got your act together more than when you charge

less.

Trent: Absolutely.

Andrew: So they’re going to trust you more, and everything’s seems to

flow smoother once the prices start to go up.

Trent: So how do you, because people get excited in the beginning and

sure, yeah they sign up, but then you’ve got to keep them,

you’ve got to retain those clients. How are you reporting to

your client the value that you’re delivering for fast, the fast

level or any of the levels for that matter? What specifically

are you sending to them?

Andrew: Touch points is huge, having a point of contact that you can

get in touch with on a regular basis that makes time for you,

and setting that expectation up front is something that we’re

going to continue to do a better job of. But at the end of each

month we get together and we look at traffic and we look at

leads, we outline what we’re going to do in the next month,

based on the strategy that we put together at the beginning.

We’ve got to start everything with an inbound marketing game plan

that outlines based on the terms that they want to be known for

and the keywords that they want to rank for and stuff like that.

We put together a blog strategy, and then as we go and we see

what works and what doesn’t work very well we kind of tweak that

along the way.

And obviously we haven’t run someone, we haven’t had a twelve month

client yet so we’re still tweaking those game plans as we go and

they’re getting smarter with every month. But essentially we

review traffic and we review leads, because we’re not a sales

augmenter, we’re a lead augmenter and so at the end of the day

it’s our client’s responsibility to close those sales, so we can

deliver higher quality leads than they used to get, and those

leads just get more and more qualified as time goes, and we

understand their business better and understand the way that

visitors act on their website.

But visitor traffic and traffic to lead ratios are big for us,

looking at individual landing pages to get visitor to lead

conversion ratio, and optimizing calls to action and stuff like

that to try to improve click through rates, we kind of hit on

all of those different areas, all of those key metrics and key

performance indicators.

Trent: Now I would imagine that each of the three people that you have

on retainer now probably weren’t doing much in terms of digital

before they engaged with you. Is that correct?

Andrew: Wide, wide gamut. One client didn’t even have a website up, the

other one was spending like 5K a month in PPC, and just not

seeing any quality results from that spend.

Trent: I’m guessing that’s the guy that signed up for the faster

level?

Andrew: Yeah, I mean they already, they understand the value, and

they’re online and they just know that they need help, and

that’s a good place for us to start.

Trent: Okay, so for the folks that didn’t even have a website and here

you are showing them traffic and you’re showing them leads and

you’re showing them all this stuff. What’s their reaction when

they see that relative to the three grand they’re paying you?

Andrew: It depends, and it leans back on that expectation that you set

up front and this is another part that we keep rolling with and

saying we’ve got to do a better job of that next time is just

outlining what they should expect. Because sometimes it’s like

well I’m not getting any calls just yet like what’s going on,

well we’ve only been working for two and a half months, we

started from zero, we need time because we do everything

organically, right now we don’t have any paid elements of our

offerings, not against PPC or Facebook ads or anything like

that, just it’s not part of our offerings right now.

So just setting, well having honest conversations because again if

we’re going to be marketing partners and work with you over the

next 12 months we need to be able to be transparent and honest

with each other and just be able to communicate authentically

essentially.

Trent: Setting expectations is such a valid point because if somebody

were to hire you as an employee to be their marketing person, no

one would expect that within a month of hiring you that you had

radically transformed their website and traffic and leads and

blah, blah, blah. And yet, obviously enough, some people that

hire a marketing agency expect that within 30 days, they’re

going to be just cranking.

Andrew: Exactly.

Trent: Why do you suppose that is and how do you manage that? What

conversation do you have at the beginning to make sure that you

don’t end up in that hole?

Andrew: We like to set the vision that it’s going to be four to six

months before you start seeing any real results from this. So I

mean from the beginning of our sales process, we’re linking back

to the growth goals, where the company wants to be in 12 months,

what dreams are associated with those goals, why do you want to

get to that point, what happens if you don’t get to that point.

And so then when we start delivering with a client we can lean

back on those numbers, and really it begins to point more and

more towards an organizational change and setting mutual back

and forth expectations at the beginning.

That’s part of our contract to is here is here’s what we’re going to

be delivering to you as a marketing partner and here’s what you

need to deliver to us, because it’s a two-way relationship. If

you want to make real change and grow as a business, that’s not

going to happen over night and you’re going to need to change

the status quo, that’s going to need to be altered and we need

to know do you have enough skin in the game here to make a

strategy like this work.

Trent: Yeah, if they’re not going to change what they’re doing and

they’re just going to sit back arms crossed and say okay magic

boy do your stuff, that’s probably not going to work.

Andrew: No, it’s not and that’s the type of client you get when you

just do one off projects. But if you want to shift to a retainer

model, that’s the kind of client that you need to be comfortable

enough in yourself and in your business model to say you know

what, I can refer you to a couple people who might be able to

help you out but I don’t think we’re the best fit right now.

Trent: Yes indeed. And when you’re doing your inbound marketing

yourself and these people are coming to you and they’re raising

their hand by downloading various reports that’s going to

obviously make converting that sale a whole lot easier.

Andrew: Exactly because the expectation there, I mean it’s a small

expectation set but still they’re the one coming to you for the

information and so inbound marketing at the end of the day

positions companies and agencies as thought leaders and the way

you structure your sales process following that can even lean in

more on that fact and position you instead of a sales person as

more of an adviser into their growth model.

Trent: How are you doing in terms of blogging for your clients?

Andrew: So we batch all of the titles based on keywords, and then we

work with our clients to get kind of the guts to most of those

blog posts, whether that’s bullet points or we’re going to start

experimenting with just audio recordings, so having them like

record a quick clip on their iPhone or something like that,

talking about a subject that we want to write a blog post about,

and then we send those out to different contract writers that we

work with.

And then they take the content, they do some research, and then they

tweak it into like a 400, 500 word blog post, and then we send

that to the client, get the review, and when they give the okay

it gets scheduled to get posted on their blog.

Trent: Okay. So how many clients, so right now I guess you’re

producing blog content on an ongoing basis for your three

retainer clients, yes?

Andrew: Correct.

Trent: Okay. The system that you’re using to manage the producing, the

blog content and the editorial calendar and getting it approved

and pushing it out to the clients blog, I mean is that kind of

spreadsheets and email right now?

Andrew: Right now that is we use [Podeo] internally, it’s an awesome

free platform where you can kind of spin up your own custom work

spaces, and structure your workflow the way you want to. That’s

gone pretty well for us, from the client side it’s just email.

We’ve experimented with Basecamp, but haven’t stuck wit that as

a long term solution. We’re actually working on our own custom

software solution right now that would facilitate client

communication and contractor communication.

Trent: Well at the risk of plugging my own products, I am a cofounder

in a software company and we have an app that is going to solve

that exact problem so I’m happy to show that to you after we

record if you like.

Andrew: I would love to see that Trent.

Trent: Are you using any curation for your clients?

Andrew: Not at the moment, we’ve looked at a couple options, but

haven’t really integrated it well into our strategy yet. That’s

a topic I need to circle back with [Gray and Brennan] and figure

out if that is going to add some value. I think it adds a lot

even for ourselves. We’re kind of the guinea pig for our

marketing strategies and so we tried it out on GuavaBox first

and if we see results then we send it out towards the clients.

Trent: Yeah. Okay, well we’ll cover that when we go off air here. All

right, services offered, service, oh contractors. Can you just

give an overview of the type of contractors that you’re using?

Andrew: Yeah, we’ve done a couple different models and you know there’s

websites out there where you can kind of submit to a pool of

authors and then they can bid on your work or submit trials,

that takes a lot of time to manage that but sometimes it’s a

good way to start. At the end of the day, you need to pick a way

that you can establish a relationship with a writer that you can

trust and so sometimes Elance is a good way to do that.

We’ve done some writing, more like design work through Elance than we

have actual contract writers but that’s been a good source for

  1. Relationships, networking, one of our best content writers

is just someone who went to college with us and who freelances

on the side, so don’t throw that model out. But Zerys is a good

platform.

Trent: Zerys? How do you spell that?

Andrew: Z-E-R-Y-S I believe. You can just Google them and they’ve got a

good pool of writers on there. Content Launch is another one

that we have tried out and has had some good results, and

ClearBloggingSolutions.com is another one that we’ve used with

success.

Trent: Okay. Well my pen just ran out in the middle a name.

Andrew: Perfect timing.

Trent: Luckily, luckily I have another one in the drawer.

Andrew: That’s good.

Trent: Hang on I’ve got to, there we go. Don’t you love this audience

from the hosts, holds up the show because his pen runs out of

ink? Okay, so you got a couple of resources which I will include

in the show notes, clearbloggingsolutions.com, Zerys.com.

All right, I think it’s time. What have we missed? What do you think

for the intended listener here is someone who is you six months

ago, who got a start at an agency and then you know want to make

a success of themselves, what have we missed? What would you

talk about for that person?

Andrew: You’ve got to set goals. You’ve got to know where you want to

  1. Because if you’re just running on a treadmill, I mean

starting a business is hard work, that’s why so many people

quit. But if you want to start an agency and you want to go

somewhere and you want to add value, set some goals for your

self, set goals each day, each week.

We set like 12 week goals at GuavaBox on how we want to perform

across finance, marketing, sales, operations, and we strategize

those metrics and we try to hold each other accountable for that

and we’re a small agency so it’s easy to let each other off the

hook. But again if you want to grow and you want to scale a

business to the point where you want to sell it, you’ve got to

kind of pick a spot on the horizon and start running towards it

in a way that you can measure against yourself.

Trent: I’ve got a resource that I want to throw up as well, it’s one

that I was reading this morning, it’s one of Jim Collins’ early

books, it’s called Beyond Entrepreneurship or Beyond

Entrepreneur or something like that, chapter two. So folks if

you want to grab yourself that book, it talks a lot about a

specific strategy for laying out, and you’ve heard this before

this is not new but it’s incredibly important, your mission

vision, your core values and your beliefs.

And I’m not going to hijack this interview with why talking about

that is important but if you read chapter two you will figure it

out and it’s something that I’m doing in my businesses, because

especially when it comes to attracting the kind of customer that

you want to deal with and attracting the kind of employee that

you want to work with, if you don’t have this stuff defined,

you’re going to end up with culture problems down the road.

Andrew: So true.

Trent: And so I’ll leave it at that. All right, I think this has been

a really terrific interview and we divided it into two parts so

a half hour each. I hope everyone enjoys it. Again, if you guys

who listen to my podcasts regularly think dividing it into two

sucked, definitely let me know, as I cannot exist without your

feedback. But like I say in my effort to attract new listeners I

thought smaller, more bite sized chunked pieces of content would

be less intimidating for them to download.

know that when I look at a video and I see that it’s an hour long I

go, “Ugh, I don’t know if I want to watch that whole thing.” But

if I see something that’s shorter than an hour I’m more inclined

to give it a go and that was the thinking in dividing this

episode into two parts.

So Andrew, thank you very much. For those folks who want to get a

hold of you the best just rattle off one if you would please,

what is the best way to do that?

Andrew: Best way to get a hold of me is on my email that is

Andrew@guavabox.com.

Trent: All right, terrific. Andrew thank you so much for being on the

show. It has been an absolute pleasure this has been I think a

terrific interview that I look forward to publishing.

Andrew: Thank you so much Trent for the opportunity and for all the

work you’re doing, doing great stuff, inspiring entrepreneurs

and hats off to you.

Trent: Well thank you very much, I appreciate that. All right to get

to the show notes for today’s episode go to Brightideas.co/75.

If you really enjoyed this episode, I want to ask you a little

favor please go to Brightideas.co/love and there you’ll find a

pre-populated tweet which you can send on out to your followers,

as well and even more importantly there’s a link that can take

you to the iTunes store so that you can leave a five star rating

for this particular episode. It really means a lot to me when

you guys do that because it really helps this show to gain a lot

more exposure and the more people that hear it the more people

that we can help.

So that’s it for this episode, I am your host Trent Dyrsmid and we’ll

see you in another episode soon.

About Andrew Dymski

AndrewDymskiAndrew is the a co-founder of GuavaBox, a web design and inbound marketing agency. Guavabox helps clients in the industrial space reach new customers through inbound marketing.

You can email Andrew at andrew@guavabox.com or connect with him on LinkedIn and Twitter.

Digital Marketing Strategy: Andrew Dymski on How He Launched a Successful Marketing Agency Right out of College (part 1)

If you want proof that you don’t need decades of experience and a huge Rolodex full of clients in order to start a marketing agency, look no further. Andrew and his colleagues at Guavabox launched an agency right out of college, and by all measures are on track to have a tremendously successful business.

Guavabox does an impressive job of generating content marketing. And, more than almost anyone I’ve spoken with, they not only understand the importance of list segmentation, but they provide an overview of how they’ve segmented their list, and how this segmentation has helped them identify their hottest prospects, and appropriately nurture and convert their leads into paying clients.

In addition, Andrew explains the thinking behind, and validation of, their business model, sharing insights helpful to any startup. There was so much goodness in this interview that I had to break it into two parts.

When you listen to Part 1, you’ll hear Andrew and I talk about:

  • (3:30) Introductions
  • (5:50) Why the old model of web design doesn’t scale
  • (8:30) An overview of financial results
  • (10:00) His business philosophy and how it played a critical role in their launch
  • (13:30) How they validated their business model
  • (16:30) How taking on a new client went wrong
  • (21:00) How they picked their niche
  • (25:30) How they are generating leads
  • (27:30) How blogging plays a role in lead generation
  • (29:30) How they developed their personas
  • (35:30) An overview of outbound marketing

.. And be sure to check out Part 2 to hear:

  • (3:00) An overview of various nurturing campaigns
  • (7:00) An overview of how they’re using personas to segment their list
  • (13:00) An overview of when and how they decide to follow up with each lead
  • (16:30) An overview of how they are changing their business model to a retainer fee model
  • (21:00) An overview of their retainer plans
  • (12:40) How they report results (traffic & leads) and what they’re planning for the month ahead
  • (25:00) How they manage client expectations
  • (28:00) How they are producing blog content
  • (31:00) How they are using contractors
  • (33:00) An overview of how they are in track with their goals

Resources Mentioned

Inbound Marketing 101 Ebook
Zerys.com
ClearBloggingSolutions.com
Guavabox.com
Best Buyer Formula

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

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Connect with Trent Dyrsmid:

Transcript

Trent: Hey there, Bright Ideas hunters. Welcome to the Bright Ideas

podcast.

I’m your host, Trent Dyrsmid, and this is the podcast

for marketing agencies, marketing consultants, and entrepreneurs

who want to discover how to use content marketing and marketing

automation to massively boost their business without massively

boosting the number of hours that they have to work every single

week.

And the way that we do that is we bring on whip-smart

entrepreneurs to share with you the tactics and the strategies

that are working so very well for them, and that is exactly what

we’re going to do in this episode today.

On the show with me today is a fellow by the name of Andrew

Dymski. He is one of three co-founders of a new marketing agency

called GuavaBox, and they are doing some really impressive

things which we’re going to get into in this two-part podcast.

So in Part Number One, which you are now listening to, we are

going to be talking about how they launched the company, how

they picked their niche, and there’s some real key takeaways in

how and why they picked this specific niche that they did. We’re

going to talk about how developing a minimum viable product fit

into their business model and how it made figuring out what they

should sell and who they should sell it to so much easier than

it would have been if they had gone the traditional route of

building their portfolio of services and then trying to figure

out how to sell it.

We’re also going to talk about how they validated that business

model very, very early on so that they didn’t waste a whole

bunch of time going down with the wrong product for the wrong

customer in the wrong direction, and losing all that time and

losing all of that money.And we’re also going to talk about how they are generating

leads, and specifically, how they’re using, very successfully, I

might add, content marketing to drive more leads to their site.And then in Part Two, we are going to talk about what they’re going to do with those leads to convert them into customers. But

tune into Podcast Episode Two, and we’ll talk more about that.So before we welcome Andrew to the show, I just want to tell you

very quickly about a Bright Ideas product.

It’s called the Best Buyer Formula, and you can get it at brightideas.co/bbf, and it

is the lead generation formula that I used and use. I built my

last company with it, which was a company that got up to just

shy of $2 million a year in sales, which I ultimately sold for

over $1 million, and it’s also the very same formula that I am

using to build the Bright Ideas Agency, which we focus on

dentists with that agency. So if you are struggling with lead

generation and are looking for solutions, go check out the Best

Buyer Formula. And of course, like all my products, there is a

100%, no questions asked, money back guarantee. So if you don’t

like it, you can easily get all your money back.So with that said, please join me in welcoming Andrew to the

show. Andrew, welcome to the show.Andrew: Hey Trent, glad to be here.

Trent: It’s a treat to have you on. I’m super excited to get you to

tell the story of how you’re building your company, because just

based upon what we talked about before I hit the record button,

yours is a story that’s really going to resonate with the new

entrepreneurs who are just in the very early stages of building

their agency and are maybe under $100,000 or just over $100,000

in revenue, somewhere in that range, and maybe even the folks

that are doing larger ones, because I think that you’re going to

have some pretty interesting ideas and stories to share.

So before we get to all of that, please just take a moment, a

minute or so, and tell us who you are, and just a little bit

about your company.

Andrew: Sure. I am Andrew Dymski. I am a co-founder of GuavaBox. We are

an inbound marketing agency. We help companies, particularly in

the B2B space, industrial manufacturers, create a high-quality

lead generation machine through their website that helps them

scale their business in a way that they hadn’t been able to

before. We started out as a traditional web design shop. It

didn’t take us long inside that model to notice that it wasn’t a

model that could scale very well. So, over about the past year,

we’ve been putting the pieces in place to transition ourselves

from a one-off project work based company into more of a

specialist marketing services delivering firm that we feel like

can scale beyond just myself and my two partners.

Trent: So, I want to get you to talk about your financial results in

just a second, but before we go there, you hit on something that

a lot of new entrepreneurs don’t foresee – and I experience this

in my own business – and that issue of scale. You said that the

web design business isn’t going to scale very well. Can you

expand a little bit on what you meant by that, because that’s

causing a major shift in how you’re running your business,

correct?

Andrew: It definitely is, and if you just look at the way the sales

process has to work, when you want to close someone as a web

design client, there’s an extended sales process there and

you’re going up against a ton of competition where it’s really a

race to the bottom. Unless you have a relationship established

upfront with the prospective client or partner, at the end of

the day, it’s going to be a price war.

And we looked around and we said, you know, we’re spending all

of this time selling. We spend four weeks, eight weeks putting

the website together, and then it’s have a nice day, and walk

down the road. We do website hosting and we manage all of that

stuff, so that’s kind of a source of recurring revenue. But when

we started this business in college, we looked at it and said,

okay, we want to start families and kind of grow this business.

We can’t predict our income beyond two months out max. And so we

kind of walked back to the drawing board and said what do our

customers need and what services would we like to be able to

supply to them but we can’t because we’re constrained by this,

you know, put up a website?

We wanted to be able to showcase return on investment to these

clients, but if all you can do is just build a website and put

it out there, but then not control the content that gets pushed

through that system that you spent all this time selling and

building, then at the end of the day, you can’t show a return on

investment because the system is not in place. So we saw that,

and we knew that there has to be a model that we can build off

around this pain point.

Trent: And did you think about, in your shift from a non-scalable

business to a more scalable one, did enterprise value or an exit

strategy factor into that thinking?

Andrew: Definitely. No clear picture at the end of the day on where we

want as an exit philosophy, but from the start point, the three

of us are friends, and an idea that we had is we want to be able

to build a business that hinges off of the lifestyle that we

want. And so we looked at the lifestyle we wanted, and we said

we don’t want to be building WordPress websites and scheduling

tweets for the rest of our life, so how can we structure this

thing in a way that will facilitate a more hands-off approach

down the line so we’re free to spend time with our family, to

travel, to volunteer on sports teams, those sorts of things. So

it definitely played in.

Trent: So would you classify your business as a lifestyle

business?

Andrew: No, I would not right now, not in the sense that you can travel

the world and do this thing at the same time. But I see the

processes that we’re starting to put in place to get the agency

to the point where we could sell it if we wanted to if we wanted

to pursue the more hands-off lifestyle. It’s definitely a

location-neutral business, and for the first two years of our

existence, we operated location-neutral, three different states,

using a lot of GoToMeeting and Google apps. But no, I wouldn’t

say it’s kind of a lifestyle based business.

Trent: Okay. Alright, for the folks that don’t yet know how much

revenue you’re doing, how big you are, because I want to make

sure that the right people are listening to this interview

because we’re already a couple of minutes in, how much revenue

are you doing per year right now, and how many people are on the

payroll?

Andrew: Sure. On our team right now is just the three co-founders, so

it’s myself, Gray MacKensie, and Brandon Jones, and we are on

track to do about $150,000 – $160,000 this year.

Trent: And how many years have you been in business?

Andrew: This will be the end of year three.

Trent: Now, was this a full-time venture in years one and two, or were

you guys juggling college and doing this at the same time?

Andrew: So, when we started, we had two seniors and one sophomore, and

right after Gray and I graduated, Gray jumped in full time. I

went and worked at a PR firm for about nine months, and Brandon

was still in school obviously. So it wasn’t until this past May

when Brandon graduated from college and then I jumped on board

probably a year-and-a-half ago. So we’re only running full power

since May, with all three of us going full time.

Trent: Since May of 2013?

Andrew: Correct.

Trent: Okay. In my research on you, you talked about having a specific

business philosophy, and I want you to expand a little bit on

that because I think it played a role in how you started your

company.

Andrew: Yeah, it definitely did, and it started in college. Gray and

myself, we were on the same freshman hall, and so we were good

friends kind of from our freshman year all the way through. We

were on the lacrosse team together, we joined the same

fraternity, and that’s how we met Brandon as well. He was two

years behind us, but same fraternity and on the lacrosse team

together.

So Gray and I had decided from our freshman year that we have to

find a way to do business together. He was a business management

major and I was a marketing management major at Grove City

College, and we had a good friendship and we just wanted to find

a way to work together. So senior year rolls around, Brandon,

Gray, and I were all on the Officer board for our lacrosse team.

It was a club sport at Grove City, and we were all very

passionate about it. We had built up a machine really that we

launched the team’s first website. We put together the first

successful social media campaigns, email campaigns to reach out

to folks, and got connected with media and everything. It was

really successful, and we said, well, we enjoyed doing this on

the team, we’re graduating now, can we find a way to turn this

into a business?

We kind of put our heads together and we started the business in

the spring of our senior year in the dorm room after classes,

after homework, after lacrosse practice. We’d huddle around a

card table and kind of sketch out the idea.

But it started with the relationships first. You know, you hear

all the time don’t do business with friends, but really, the

friendship is what has saved this business through the dark

times and the ups and downs. We’re not really sure what the

model is going to look like. We’re not really sure where the

revenue is going to come from. We’ve leaned on that friendship

first and we kind of put a line in the sand and said this

friendship is going to get our business through and it’s not

going to tear it apart. And we’ve been blessed to come through

that with our relationship even stronger than it was when we

started.

Trent: An MVP is also a part of your launch philosophy or your

business philosophy, is it not?

Andrew: Can you break that down a little bit more?

Trent: Minimum Viable Product.

Andrew: Yes. So, we could build websites. I understood Twitter and

Facebook and what it took to build a following there. So we

said, great, we can kind of take this out and see if anyone

wants to hire us with this. And so we worked our connections and

found a website project first, and then a Twitter strategy

project after that, and so little by little, we build it up. We

figured out how you build a website, how do you charge for it

when you’re still learning how to build stuff on WordPress and

you’re still learning how to get your hosting account set up and

stuff like that.

But we didn’t build a business plan. We just got together. We

knew we wanted to be in business together, and we found the

minimal viable product that we could offer to people that would

still have value. And those were friends at the beginning, so

they knew where we were in our development stage. We were honest

with them and said, hey, we’re just getting this business going.

Can we build a website for you for $500? Is that something that

you would be interested in? And one or two of those, you pick

them up and they have friends, and that’s how we got started.

Trent: And so when you first launched, I’m assuming you didn’t have

the beautiful website that you have now. You didn’t have all of

the fancy stuff. You just decided, hey, we’re just going to go

and talk to people and say we’re looking for work, this is what

we know how to do. Are you interested?

Andrew: Exactly, yeah. Leaning on the friends and family, and the

fools, I guess, is the third piece. But yeah, that’s how we got

started.

Trent: I dwell on it because it’s an important point. I get a lot of

emails from people, and I’m thinking of one person in particular

right now, and I won’t mention this person’s name to protect the

innocent, but they’re overly caught up in getting ready to be

ready. There’s an expression that I did not originate, it’s

called ‘Version One is better than Version None’. And it’s so

incredibly important, because you don’t – and I want you to

speak to this, but you didn’t really know what it was that you

were going to do or who you were going to do it for until you

started to do it, right?

Andrew: Exactly. You know, they say that success sits just on the other

side of failure. You’ve got to go through failure a lot until

you get to that success point. And so we just decided to plunge

in and say let’s see how this goes. And it’s hard at times

because you’re still trying to figure it out as the clients are

demanding things, and as a young company, inevitably you want to

make everybody happy. So that’s caused some setbacks for us

along the way, but also some really valuable learning

experiences.

So you can’t sit around and wait to build what you think is a

perfect business model because you might get out in the market

and realize that nobody wants what you think is perfect. And so

at the end of the day, the best way to value your time is say,

hey, here’s an idea. Let’s go see if someone will buy it, and

that’s how we kind of build up.

Trent: And I want to reference another entrepreneur that I interviewed

here for the folks that are listening, because Sam Ovens was a

really, really good example of also starting a business, and his

business is crazy successful now. You can get to his interview

at brightideas.co/69. And he really didn’t have a clue what he

was going to do in the beginning, but he went out and instead of

building something and then trying to sell it, he went out and

talked to customers and said, what problem are you having? He

talked to enough of them to identify a commonality in that

problem, and then created a very basic solution and showed it to

them, and his business literally took off.

So, I bring this up when I ask these questions because if you’re

one of those folks out there who are spending time getting ready

to be ready, I would encourage you to start shooting, see who

falls down, and go over and look at what’s available for you as

far as feedback and information.

Andrew: That’s great advice.

Trent: All right. So, let’s talk about – you mentioned you made some

mistakes. I think that’s another thing where people, they are

unnecessarily paralyzed by their fear of making mistakes. But if

you talk to any experienced entrepreneur, they’re all going to

tell you that mistakes are a natural part of the going forward

process. So I’m sure you made some. I think we talked about

something, it was an old-school newspaper company – and I want

to pre-frame this by saying that the lesson I’m hoping people

get from this is that saying yes to everybody all the time isn’t

necessarily the best strategy. Can you tell us, Andrew, a little

bit about what happened?

Andrew: Sure. This was shortly after graduation, we had a really good

friend who worked at an old-school newspaper company, it was

like a weekly mailer, and they were looking for a way to get

this mailer online. I was like, well, this is going to be a

really good opportunity. I think it’s something that we can add

value in. So I was kind of the point of contact here. I mean, I

can build a WordPress website, but when it comes to kind of the

technical back-end of setting stuff up and integrations and all

of that, I have to check to my buddy Gray. He’s the genius

behind the machine.

So, the problem started – I was kind of the project manager and

the salesman, promising things to the client because we’re a

young business, and this is a big company, and I would love to

sign this contract. I think it would be good for us. So I’m out

there promising things and setting their expectations really

high, and it was kind of doomed to fail from the beginning

because their level of technical understanding wasn’t very high

at that point, and they were kind of asking for features and

wanted things to happen with little disruption on their end on

how they produce this paper and wanted to get it online, and I

was saying, oh, yeah, yeah, we can get that, that’s no problem

at all.

Trent: So you were selling flying toasters?

Andrew: Exactly, because I just wanted to make them happy. I wanted to

get the deal signed. Even after the deal was signed, for some

reason I wanted to just keep them happy. I think that’s great to

want happy clients, but sometimes a happy client is a client

that you need to say no to or a client that you need to reset

the focus, because I was promising yes, and then I turned around

to Gray and said, hey, can we do this? And we were living on the

opposite sides of the state at this point, and so there was

conflict within our company because of the way I was handling

this as a project manager.

We grew through that in a tremendous way, thanks to just honesty

and transparency, and again, that friendship we were able to

lean back on, and get us through this tough project. And it was

a great stepping stone because it kind of elevated the level of

client that we worked with but also helped us learn how to

manage a bigger team on the client side. So it’s not really a

small business owner anymore, you’re dealing with a whole crew

inside a company and you have to manage expectations across kind

of a whole organization. The biggest lesson we learned was don’t

overpromise and make sure that you’re lined up with your team

before you go out and start promising what they can do.

Trent: Absolutely. And do you think that you – you mentioned before we

started to record that you’re going through a shift in your

business model. We might talk about that now, but we’ll probably

cover it more later, but do you think that that shift to more of

a retainer model is going to help you avoid selling flying

toasters in the future?

Andrew: I do, because we’re an inbound marketing agency, and there’s a

specific methodology that we want clients to follow. And

obviously, it’s going to be a little bit custom for everybody,

but when you break it down to activity, it’s creating blog

posts, and it’s writing emails, and it’s creating awesome

content offers, and so there’s a more defined process to what

we’re trying to tackle now.

I think in the beginning, people had a problem or they had low

budgets and high ideas or big dreams, and they wanted to be able

to have all these shiny features on their website, and now we’re

able to sit back and say, you know what, that’s really not a

priority right now. You want to be able to structure your post

like this, or you need to include these kinds of conversion

points in your website. We kind of lean back on that methodology

a little bit harder than we did at the beginning when it was

just like, what do you want? We can go make it happen.

Trent: And we’re going to talk more about that, but I think what you

just communicated as well that I want to emphasize is you would

not have been able to figure out that you needed to deliver your

services in this way if you were getting ready to be ready.

Like, interacting with customers and falling down and getting

skid marks on you is what enabled you to define, hey, here’s a

better way that we need to deliver our services so we don’t sell

flying toasters.

Andrew: Exactly. It’s like sports. You can game plan all day long, but

until you get out on the field and you run a play, you can’t

look at the tape and diagnose something that hasn’t happened

yet. You’ve got to get out there and break the huddle and go

make a play and then make your adjustments on the fly. Keep it

lean.

Trent: So, in the beginning, you talked about you have targeted a

specific niche, B2B industrial manufacturers. Now, picking a

niche is something that in my course, the Best Buyer Formula, I

spend quite a bit of time really trying to drive that point

home. At Bright Ideas, we actually have our own agency and it

focuses on dentists because there’s very specific reasons for

that. What are the reasons that you decided, and how did you get

there to focus on industrial manufacturers in the B2B space?

Andrew: The journey, it was kind of happenstance, again, just by going

out, relationships started there from a website design

perspective, from video production. We had some really good

relationships with some industrial manufacturers, and so we just

kind of stumbled into it. We’re in western Pennsylvania right

now, so this is old steel country, and Marcellus Shale is really

making a big impact on the economy out here. There’s a lot of

folks inside the manufacturing industry, fabrication shops,

machining organizations, those sorts of things, who are trying

to get their toe into that pool.

We really recognized an opportunity where we looked at, okay,

we’ve had some success with these kinds of folks, and it’s

really low-hanging fruit in a way because not a lot of

industrial manufacturing companies have an awesome online

presence. There are some that are doing a good job, but most of

them, even who are present, let’s say they have a blog or

they’re on Twitter or they’re doing some YouTube tutorials,

consistency is really a problem. And so that’s part of our value

proposition is we are a marketing partner, so we’ll come

alongside even if you’ve got a couple of marketing people within

your organization, we augment that. We don’t compete with them.

So we can help provide that consistency in there.

We identified the market and said, we need to find a focused

approach, because there’s only three of us, and so as we craft

content, as we work on our positioning statements and refine our

sales process, it’s going to be more valuable for us to be able

to showcase success stories to companies who are similar to the

people we’re talking to on the phone so they can relate to them.

We’re still young guys, and so when we get on the phone with

people or we’re talking to them on a GoToMeeting or something

like that, there’s still a large amount of credibility that

needs to be built based on our age. And so that’s something that

we learned early on too is how can we find ways to position

ourselves as experts, and focusing on a niche is a way that we

see to really help that out along the way.

Trent: Now, was this niche, do you think that it is – like, one of the

things that I talk about in my blog posts and in my products is

pick a profitable niche, because when you do, if you pick a

niche that has – like Sam, for example, in his interview with

me, when he launched his agency, he focused on B2B as well, high-

ticket items, and the reason was is because he could charge so

much more to do the same amount of work because an individual

customer to his client was worth $50,000 to $100,000. Did that

factor into your decision process as well?

Andrew: Absolutely. I think it’s really surfaced after looking back and

saying, wow, if we can work with companies who, if they make a

sale, it’s a $50,000 sale, and they’re signing a $50,000

contract with us for the year, we can deliver ROI way faster

than if they’re selling a $40 widget. So let’s go after the

companies that make manly stuff at a big ticket price, because

that’s a niche that we think we can thrive in. So that

definitely guided the decision.

Trent: All right. So, audience, here’s what’s coming up. We are going

to talk next about how Andrew and his team are generating leads,

and then when we come back in Part Two of this particular

podcast, I’m trying something new here. I’m going to break my

podcast up into half-hour podcasts instead of hour long or hour-

and-fifteen long podcasts to see if it is more popular with the

audience. So if you have an opinion on that, please make sure

that you leave it in the comments that will be down on the

bottom of this post.

But in Part Two, we’re going to talk about how they’re nurturing

and converting their leads into customers. We’re going to talk

about services that they’re offering and how they’re delivering

those services, and how scale fits into that, and how they’re

billing, and how they’re shifting from one-time projects to

retainer fees, and how they’re delivering their services. So

there’s a lot of really good stuff coming in the second half.

But before we get to that, a lot of people really struggle with

lead generation, so I would love it, Andrew, if you would go

into as much detail as you would like on how you guys are

generating leads.

Andrew: Sure. You’ve got to walk the walk. We are a marketing company

that encourages people to create awesome content on their

website and offer that value to their prospective buyers, and so

we’re trying to walk that walk and create regular blog posts on

our site that are targeted to our geography, that are targeted

more and more towards our niche industries. So we do get a good

number of leads through our website right now. I mean, you can’t

ignore referrals, so if you have a customer right now, if you

have a group of customers that you’re able to showcase success

for, don’t be afraid to ask them, do you know anyone else who

could use this? Some of our greatest clients have come from

other clients, and so it’s kind of an old-school, offline way,

but, I mean, it’s tried-and-true, and it works. So, go to

referrals…

Trent: Let’s talk a little bit about the blogging that you’re doing,

because referrals are going to become part of – I mean, there’s

things that you can do to stimulate getting more referrals, and

if you have specific strategies to share, please make a little

note to yourself and we’ll come back to that in a minute. But in

the beginning, when you don’t have any clients, it’s tough to

get referrals, so I am really interested on the strategies

and/or tactics that you decided to do with your blogging. And

you could even talk about what you’re getting your customers to

do, because like you said, you have to walk your talk. So how

are you making blogging work for you?

Andrew: Again, the industry, it kind of starts with that persona first.

We have four buyer personas right now that we try to base all of

our content off of and to speak to them, and then from our

marketing strategy, lean into our sales process as well to

figure out what kind of questions are these people are asking,

because a second-generation owner of a manufacturing company is

going to have a very different set of questions than say an

inside sales manager or a director of a sales team.

So we try to outline what kind of questions each of these people

are asking, because content, if you want it to be guided and if

you want it to be closed loop in a way to unite with the rest of

your strategy, it needs to start with the customer in mind at

the end of the day. You want to put yourself in their shoes. And

so we’ve invested a ton of time in looking at our current

customers and what has gone well, and what kind of personalities

and positions we want to stay away from, and we’ve constructed

those buyer personas. So that kind of guides our blogging

strategy.

So then we take a look at the persona and then we do keyword

research off of that and figure out what kind of keywords we

want to target, what kind of keywords we want to rank for.

Obviously, we want to be found when someone Google’s ‘inbound

marketing agency’. That’s really big for us, and so we spend a

lot of time optimizing and creating valuable content around that

keyword.

As an example, in a pretty competitive market, when you’re a

marketer trying to create an online blog, some people even

advise you don’t even worry about marketing for yourself online

because it’s so competitive, but I would shy away from that.

Again, lean into the industry. This is definitely an area where

we’re trying to grow into, but be the source for marketing

information for whatever niche you’re targeting. For us, it’s

industrial manufacturers, and even that is a wide swath. There’s

a ton of different companies that can fall into that. So

continue to break down your niche, and the more focused you can

become, the more personalized the content, the higher the

conversion rate is going to be and the greater the value that

you’re going to deliver is going to be.

Trent: So, how did you develop these four personas? I think that is an

area where people will get stuck as well.

Andrew: Yeah, as a buyer persona, you just want to just develop an

idealistic picture of a potential client. And so we looked at

the clients that we had, and there’s obviously clients that, you

know, we want to work with more people like this. This is how we

want to scale our business. These people are responsive, they

don’t sweat the small stuff, they give us the freedom to make

decisions. They’re also there when we need to ask them

questions. So those are the kinds of people we want to work

with.

Then there’s – we call them Bob the Builder. He is an owner of

his own company. He’s kind of grown it up from absolutely

nothing. He knows that he needs to be online and have a

presence, but he doesn’t really want to invest anything into it.

He just wants to pay someone to get the website up, and that’s

  1. So that Bob the Builder persona is someone we worked with a

lot when the company got started, but not the kind of person we

want to continue with. So if we get a referral or if someone

contacts us and says, okay, we’ve got a Bob on the phone right

now, that’s the kind of lead we want to pass up. We still

explore it, but have that persona in your mind to say this is

not the type of client that we can scale with, and have the

courage to say no in that situation.

Trent: And are there tools or resources that you use that help you to

develop your personas, or did you simply get the whiteboard out

and look back at the people that you had spoken with or had done

business with and sort of describe as best you could the persona

that you thought represented that person?

Andrew: Both, really. We’re HubSpot certified partners, so they create

amazing content, and one of the pieces they have is a buyer

persona template. It has a great starting point to go out there

and help you. It asks the right questions to get you thinking

about that person on a more personal level. They’ve got a

PowerPoint download that you can get on their website. We also

have an e-book on GuavaBox.com that you can go and get that has

a similar template in mind to help you build up personas like

this.

But really, it starts with trying to put yourself at their desk.

What kind of pictures do they have sitting on the table? What do

they do on the weekends? What kind of music do they listen to?

So it’s not really like what’s their job title or how much they

make a year. Those things are important, but you really want to

ask questions that can put you inside their shoes as best as

possible.

Trent: And the reason for that is because you want to make sure that

you use words and phrases and content that they will relate and

respond to?

Andrew: Exactly. So some of our clients in the manufacturing space,

they’re selling to maintenance managers who are on the floor all

day in the shop and they might have just a high school diploma,

but they’re also selling to engineers who are drawing blueprints

for a new power plant. So those two personas are buying the same

product, but they’re asking incredibly different questions.

So from a client delivery standpoint, it helps us out a ton as

we’re trying to learn a new industry and learn a new set of

terms and stuff like that. Get those buyer personas cranked out

right away. Ask your clients, what does a typical buyer look

like for you, or if you could describe three typical buyers that

you sell to or that you’d like to scale your business towards,

what do they look like? What kinds of questions are they asking?

What do they do on the weekends? What kind of pains or questions

are they asking, those sorts of things. That really helps us

create content geared towards the people they’re trying to sell

to.

Trent: And when you talked earlier on about creating content that

answers questions, obviously, you know Marcus Sheridan. He’s

been on my show, it’s brightideas.co/27, and he kind of became

quasi-famous as a result of river pools and spas because he

decided to create a lot of blog content that answered the pre-

sales questions of people who are considering getting a pool. Is

that an approach that you took?

Andrew: Definitely. Marcus did an awesome job with that business of not

being afraid to address with confidence questions people have.

You know, what’s fiberglass versus concrete, those kinds of

questions for pools. The same sort of thing approaching your

marketing, approaching your client’s marketing, what are

questions that everybody is asking that no one is answering.

And that can be – maybe you take at the beginning of a campaign,

just take a half day and call, or have your clients get in touch

with 25 or 50 of their customers and figure out what kind of

questions were you looking for, what kind of questions you

continue to have. Do a little bit of market research on the fly

almost, but just reach out and figure out, maybe it’s surveys or

something like that. Just get a finger on the pulse of the

customers that have already converted with you and figure out

what kind of questions or pains that they have. If you client

has a sales team, always talk to them and figure out what kind

of questions are people coming to you with? What question do you

answer ten times a day that you wish you could just hit copy,

paste, and send a reply back to, because that’s an instant blog

post right there. There’s no shortage of content out there, you

just need to be able to ask the right questions to the right

people.

Trent: Now, I’m going to finish up Part One here with two more

questions. The second one is going to be are you doing any

outbound marketing, but the first one, I noticed you mentioned –

you said you were a HubSpot partner. Your blog is on WordPress,

and I know that HubSpot encourages people to use their blogging

platform as opposed to an independently hosted WordPress site.

Can you briefly speak to why you’re using WordPress?

Andrew: We redesigned our website probably six months ago, and HubSpot

had not spun out their new COS, which, if anyone is unfamiliar

with that, it’s a Content Optimization System that they have,

and historically, their CMS wasn’t very user-friendly. WordPress

is obviously incredibly user-friendly, and it’s open source, and

there’s an awesome source of plug-ins and stuff like that. So we

went with the WordPress theme because we had more flexibility on

the design side. We could spin out the design much faster than

we could with HubSpot, and we also knew that the COS was coming

down the line, and so to redesign on their CMS and then have to

redo it six or eight months later, it wasn’t something that we

were really excited about.

Our next design is probably going to be on that COS on HubSpot

because it is pretty powerful. They encourage it, but at the end

of the day, as long as you’re creating content, it doesn’t

matter.

Trent: Okay. Last question then for the first part of the interview,

outbound marketing. Are you guys making cold calls, are you

doing direct mail, are you doing any paid advertising? What

other things are you doing to generate inquiries?

Andrew: I think cold calls would be the closest to outbound that we

get. We don’t do a ton of cold calling. We like to do it just to

continue to hone our positioning statements and stuff like that,

and if an opportunity comes through, that’s great. But we really

haven’t had a lot of success with it, so it’s not something that

we’re going to lean into if we haven’t had a lot of success.

We like to think kind of creatively around the marketing,

obviously, and how can we add value with content through maybe

traditional off-line methods. So even if we do a press release

or – we’ve got some partners, like, we’re in a technology

incubator right now, we moved into this office space at the end

of May, and they’ve got a press release that goes out in a print

newsletter to the community here, and so we created a content

piece that was kind of about what GuavaBox is, but wrote it like

inbound marketers in a way that could help a potential business

owner who might read it, understand the value of inbound

marketing and the potential that’s out there and the lead

machine that they could create, those sorts of things. So, just

applying inbound methodology through outbound channels is as

close as we get. We try to remain pure.

Trent: And it’s not just trying to remain pure, like there’s something

uncool about outbound marketing, but with respect to cold calls,

they just don’t work as well. People don’t like making them, and

people don’t really like receiving them, so I think why would

you do that?

All right. So that wraps up the Part One of this interview. I

tried to keep it to about a half-hour. I went over by just a

couple of minutes. So as I mentioned, in Part Two, we’re going

to dive deeper into how we’re nurturing and converting leads,

what services are being offered, how they’re being delivered,

how leads generate in retainer’s fees, and probably a whole

bunch of extra things that I’ll ask as a result of the answers

that Andrew gives us. So we will see you in Part Two.

So that wraps up Part One of this interview with Andrew. You can

get the show notes at brightideas.co/74. Now, if you really

enjoyed this podcast, I would absolutely love it if you would

take a moment to go to brightideas.co/love, and when you get

there, you’ll find a pre-populated tweet that you can send out,

as well you’ll find a link to go to take you to the iTunes store

so that you can leave some feedback for the show. And if you

would be kind enough to go give a five-star rating, I can’t tell

you how much I would appreciate your taking a moment or two to

do that, because it really does make a huge difference to the

show.

So that’s it for this episode. I’m your host, Trent Dyrsmid, and

I look forward to seeing you in another episode, and for sure in

Part Two.

About Andrew Dymski

AndrewDymskiAndrew is the a co-founder of GuavaBox, a web design and inbound marketing agency. Guavabox helps clients in the industrial space reach new customers through inbound marketing.

You can email Andrew at andrew@guavabox.com or connect with him on LinkedIn and Twitter.

Digital Marketing Strategy: Meny Hoffman on How He Built a Highly Profitable Marketing & Business Service Agency

If you want to learn marketing from someone who knows his stuff, you could do worse than to talk with Meny Hoffman, CEO of Ptex Group, a growing marketing agency with 27 employees.

Unlike many marketing agencies that haven’t reached the size of Ptex Group, Meny’s company has multiple divisions. Ptex supports their clients with everything from strategic planning and branding; to specific design, print and web development work. They even have an in-house call center that can answer phones on behalf of their clients.

Another unique offering from Ptex Group is their “Let’s Talk Buisness” conference, a one day live event that sold out of seats at 650 attendees.

There are a lot more goodies in this interview. When you listen, you’ll hear Meny and I talk about:

  • An overview of his lead generation strategy
  • How to generate leads beyond referrals
  • The details of the compensation plan for his sales reps
  • An overview of a marketing funnel, and why it’s so important to focus on the human touch
  • An overview of a ‘Project Awarded’ campaign
  • Why he has a call center division
  • An overview of their business conference, including how they generated sponsorship revenue

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

Listen Now

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About Meny Hoffman

11774510-meny-hoffmanMeny Hoffman is the CEO of Ptex Group, an Inc. 500/5000-ranked marketing and business services firm headquartered in Brooklyn, NY. A longtime entrepreneur, he specializes in creating strategic marketing solutions and business-boosting tactics to help small businesses achieve higher levels of success.

To learn more, follow Meny Hoffman on Twitter or email him at meny.hoffman@ptexgroup.com.

 

How to Start a Marketing Consulting Business and Go From Zero to $35,000 a Month in Only 12 Months – with Sam Ovens

Do you think you need a fancy website, and business card, and plenty of startup capital to start a business? If you do, you’re dead wrong.

Do you think you need a fancy website, and business card, and plenty of startup capital to start a business? If you do, you’re dead wrong.

Sam Ovens started his marketing consulting business with no clue of what he was going to sell, no idea who would buy it, no idea how he’d actually deliver the work, and with no savings to speak of.

In this interview, you’ll hear Sam and I talk about:

  • (4:37) His number of customers and revenue
  • (8:00) His background, and how he got started
  • (10:30) His start as a marketing consultant
  • (13:00) How he used email to get his first clients
  • (16:00) How success led to more success
  • (19:00) How he made $10,000 sales, and closed $20,000 deals with $3k/mo in retainer fees
  • (23:00) How he used lumpy mail to find his leads
  • (25:30) How he delivered services using elance
  • (30:30) How he transitioned to a trusted advisor
  • (34:30) The difference between a service business and a product business
  • (38:30) The cons of a product business
  • (40:00) The cost of version 1
  • (42:00) His Big Business mindset
  • (48:00) How he used Idea Extraction to get his rich niche to tell him their pain
  • (51:00) How he researched Property Management
  • (58:00) Mistakes he made along the way

Links

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

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Transcript

Trent: Hey there, bright idea hunters. Welcome to the Bright Ideas podcast.

I’m your host, Trent Dyrsmid, and this is the podcast for marketing

consultants, marketing agencies, and entrepreneurs who want to discover how

to use content marketing and marketing automation to massively boost their

business.On the show with me today is an entrepreneur by the name of Sam Ovens. Sam

is the founder of a very rapidly-growing company by the name of

SnapInspect. Just over a year ago, Sam barely even knew what an

entrepreneur was. He literally had to actually Google the term when he

first discovered it and that was a little bit longer ago. With that said,

this interview, if you are a new entrepreneur looking for a business to

start or you are already a marketing consultant looking to grow your

business, this interview is going to be absolutely a mind-blower for you.I don’t want to sound too hype-y, but I took so many notes for myself when

I was doing this interview with Sam that I absolutely promise that if you

invest the time to listen to it, you are going to come away from this

interview with some of the most valuable insights possible that will

literally be for you, as they were for Sam, massive game-changers.His app, his company, SnapInspect — so a year ago, nothing, didn’t exist.

He had to figure out how to find the idea, how to get it built, how to pay

for it, and then how to turn it into a very healthy six-figure business and

he did all of that in just over a year. And keep in mind, beforehand, this

guy barely even knew what an entrepreneur was. So get some pen and paper,

sit down. You are absolutely going to love this interview.Before I get to it, I want to really quickly tell you about something if

you’re listening, if you’re not yet a Bright Ideas subscriber, I’ve got a

new four-part video series called the Conversion Tactics Toolbox. It

teaches you — shows you, actually; it’s free–exactly how I get bright

ideas to add so many subscribers every day to my newsletter list and

therefore my marketing funnel and, of course, that causes products to sell.

Go sign up at brightideas.co.So, with that said, get ready, here we go. This is going to be a really

good one. Please join me in welcoming Sam to the show. Hey, Sam, welcome to

the show. Thanks for making the time.Sam Ovens: Glad to be here.Trent: So for the folks who don’t yet have a clear understanding of who you

are, take a minute and just please briefly introduce yourself. Tell us who

you are and what you do.Sam: Okay, so I started a software as a service company called SnapInspect,

which is basically a property inspection app for property management

companies. They use it to inspect rental properties and create reports.

Yeah, so that’s basically what I did.Trent: Is this your first entrepreneurial venture?

Sam: First successful one, yes, but including the failed ones, it’s

probably my third or fourth.

Trent: Okay.

Sam: Yeah.

Trent: All right, so you’re at a point now where you’re having quite a bit

of success. So let’s talk a little bit about where you are today and then I

want to back this up to the process that you went through and how you

started off as a marketing consultant and used that money to fund this and

where there’s a whole lot of really good stuff I want to get into. But so

that people know where you’re at, because you’ve accomplished quite a bit

here in the last year since you launched the product, I really kind of want

them to know the conclusion first, so maybe we can talk about number of

customers and revenue, how’s that sound?

Sam: Sure.

Trent: All right, so how many customers and how much revenue?

Sam: So, last time I checked, we’re around 1,400 paid customers and revenue

is around about $400,000 annually.

Trent: Very nice. And on a software business, how much of that is making it

to the bottom-line? Quite a bit, I would think.

Sam: I mean, our expenses run roughly right now about $16,000 a month, so

you could do the maths on that.

Trent: The point of it is — and this is what I wanted people to get —

because here you are, this guy who fell on his face a couple of times

beforehand and then finally, when you got it figured out, within a year

you’ve made a massive transformation to your life as a result of this

business. Would that be an overstatement, do you think, or do you think

that that’s pretty accurate?

Sam: No, I think it’s pretty accurate. I’ve tried to be an entrepreneur for

probably, I think, three years now, maybe not quite three but close to. Two

of those years, I was practically just spinning my tires and then when

things sort of clicked for me, which was about a year ago, it just all

moved so rapidly. SnapInspect is one year old in August. SnapInspect is

only one year old and all of my business stuff has really snowballed in the

last 12 months and it’s been a pretty crazy 12 months.

Trent: And a lot of fun, too, I’ll bet.

Sam: Oh, yeah. It’s fun finally making money.

Trent: Yeah.

Sam: Instead of just finding ways to get more to spend.

Trent: Yeah, funny how that is. Being an entrepreneur is so much more fun

when you’re making a profit. All right, so let’s talk a little bit about

your background and then how you got into this and how you were a marketing

consultant, because a lot of my audience — and I really think this is

going to be a great interview for them — they’re either a new entrepreneur

like you were before this success came your way or they are a marketing

consultant looking to grow their business to the point where it’s providing

a very nice level of income for them and maybe some of them are at a point

where they’re already there and they’re thinking, “Well, how do I take my

business to the next level?” The pieces of your story, I think, will speak

to all of those people, so let’s kind of dive into that.

What did you take in college? What did you do before this? Were you born in

this entrepreneur whiz-bang family with a big silver spoon or is it

something other than that?

Sam: Sure. No one in my family is an entrepreneur or even in business. My

mum’s a teacher and my dad’s a builder and none of my friends are even

entrepreneurial. I think back home in New Zealand, I don’t even think I

know another entrepreneur and I never really was entrepreneurial. I mean, I

was obsessive with things, like if it was a hobby or a sport or whatever it

was, I’d always have something I was quite obsessed with and spend all day

and all night thinking about it and something like that.

Those are the only early traces I could think of what’s led to today

because I remember my parents and teachers always said to me, “If only you

could just get obsessed with school or college or doing something

productive instead of,” because my obsessions used to be race cars or go-

karting or something like that and that was me spending money and taking

time away from studying, so my grades were always below average and

everything.

Then I don’t know when the click was. I think it was, I went to a friend’s,

her dad was a very successful businessman and I went away to their island —

the guy owned an island — and I was sitting there and I was like, “Oh my

God, this is so awesome,” and then when I got back, I was like, “I want to

do that.” I think the first thing, my first move was Googling, “What is

entrepreneurship?”

Trent: No kidding, wow.

Sam: Not even kidding, just trying to get a definition on it because I’d

asked this girl, “What does your dad do?” And she’s like, “Oh, he’s an

entrepreneur,” and I was like, “I want to be one of those.” So I went back

and I Googled it and I bought a bunch of books and I guess that’s where the

journey began and that was roughly three years ago.

Trent: Wow, that’s cool. All right, so you fell on your face a few times

and we’re going to skip past those just because there’s so much good stuff

that I want to talk about what’s worked for you.

Sam: Sure.

Trent: Then you, at some point, started working for yourself as a marketing

consultant, is that correct?

Sam: Correct.

Trent: Okay, so when was that?

Sam: I joined The Foundation in October of 2011 and I learned a lot there

about how to start a software company from scratch. I got the idea for

SnapInspect and we started developing it, but I quickly realized I’m going

to run out of money. Development builds were coming in because we had

milestones with the original developers and I never even knew how I was

going to pay the next milestone, so I was constantly trying to figure out

ways, see which banks were offering student credit cards, trying to just

come up with money any way just to pay the development bills.

Then I was looking, I was talking to my developer like, “What do you think

server costs are going to be?” He gave me some numbers and I was adding up

the numbers and I was like, “Oh my God, I’ve got an awesome idea for a

company. This company’s going to work, but I don’t know if I’m going to be

able to keep it alive long enough for it to actually gain traction.”

So I quickly realized that I’m going to need a source of income to support

starting SnapInspect. At that point, I knew a bit about marketing and I

figured, “Well, these skills are probably helpful to other business,” so I

decided that I’d help consult other businesses on marketing and basically

sell my own services and use that cash to help get SnapInspect started and

survive through the early stages.

Trent: So let’s talk about how you did that. You’ve got no customers,

you’ve got some marketing skills which you’ve acquired as the product of,

presumably, your failures along the way. You’re out there trying to figure

out how to do stuff, it’s all on the line and you can’t help but learn

things. Then you made a decision, “Well, I’m going to go get some clients

because I need some cash flow or my business is not going to succeed,” so I

want to know what did you do — and I’m sure my audience would like to

know, especially the new entrepreneurs who are thinking, “Man, this guy’s

story sounds like mine,” — what did you do to get those clients?

Sam: Sure. My first attempt, like any of my first attempts, was pretty

weak. I just reached out to people I knew because I didn’t even know what I

was selling. I was like, “I know all of this stuff,” but I couldn’t put

into a sentence what I was selling. So it sort of started out with getting

a few cheap $2,000 or $3,000 website deals where I’d essentially just be an

order taker and help a business rejig their website and that’s how it

started.

Trent: These were all people initially that you knew? But you didn’t have

any credibility with them as a marketing or a website developer, did you?

Sam: No, not at all. I just reached out via e-mail. They knew I was in this

whole online space, which most people don’t understand that most business

owners, outside of the tech and San Francisco space, they actually don’t

know anything about websites and so you don’t need to know much to be an

expert. In fact, most of the people that probably had the ability to find

your content and listen to it probably know more than enough to actually be

valuable to 95% of the businesses in the world. You don’t actually need to

be that much of an engineer to help other people out. Now I’ve side-tracked

myself, what was the question?

Trent: It’s okay, it’s okay. I couldn’t agree more. I think that is

something people overestimate or maybe underestimate, I don’t know what the

right word is, but they think they need to be this guru before they could

ever go to a small business owner that runs any kind of small business

that’s in your town and say to them, “I can help you with your marketing.”

So limiting belief number one that hope Sam has just smashed for you guys

is that you already know enough. If you found my site and you’re listening

to this interview and you know what WordPress is and you know what hosting

is, you already know enough.

Okay, so you sent some e-mails, you got some clients, $2,000 gigs, $3,000

gigs here and there. Is that about right?

Sam: Yup.

Trent: What happened next?

Sam: So that was enough money. From what I was making, that was a big

change. I mean, $2,000, $3,000 compared to zero? Pretty sweet, so I was

pretty happy with myself and I did quite a few of those and then I guess

the more I thought about it and the more of these little deals that I won,

the more confidence I got and I sort of found my foothold and my market in

exactly what it was that I did. So instead of being a consultant that

literally would do anything for money, I now had a very specific thing that

I did for a specific market.

Trent: Which was what?

Sam: So I would help B2B companies, so B2B companies that had high-ticket

priced items generate more leads with their websites.

Trent: Okay, so did you do that by helping them to do better conversions or

more traffic?

Sam: The beauty of this was that it was so much easier than doing even the

$2,000 deals because essentially what I would do is I’d put just such basic

stuff, like their websites would have headlines and basic copy which,

instead of saying, “We are the best. We, we, we,” it would talk a little

bit about the other person, the customer and what pains they’re

experiencing. So I’d rejig the copy, put a headline in and I’d create some

sort of lead capture system, which would just be usually a like a MailChimp

opt-in form for a free consultation or a pricing booklet or some sort of

information thing that they had. Most of the time, they had these in their

business; they just weren’t putting them to work.

Trent: So this is really basic stuff for us but, again, for these small

business owners, they had no idea how to do this stuff. So how much were

you able to charge to do this?

Sam: Well, so, my average–to do something simple as that, I would charge

$10,000.

Trent: $10,000?

Sam: Yup.

Trent: To tweak a headline, fix sales copy, put a lead capture form on,

presumably write some kind of autoresponder sequence on behind-the-scenes,

and get them to take some content they already had and turn it into a free

report/lead magnet, $10,000 for that?

Sam: Yup.

Trent: I hope, my beloved audience, this is sinking in for you guys.

Sam: Well, you’ve go tot understand that they didn’t know that they needed

that. If they knew that they needed that, they could do it themselves or

they could hire someone on Elance to whack it together for a couple hundred

dollars, but . . .

Trent: But they don’t know that.

Sam: It’s the advantage of not being an order taker but an advisor or an

expert and knowing exactly what you’d do because the beauty of B2B high-

ticket item companies is one sale to them is usually worth $50,000 to

$100,000.

Trent: Yup.

Sam: They’re already making plenty of sales and they’re making them through

their website with people going to the “Contact Us” form and filling out,

like, 15 fields, which was hard to find and I was thinking, “My God, if we

could remove some of this friction, rejig the copy, even if I just got them

one more in a whole year, it’s still worth it for them to pay me $10,000.”

Trent: Absolutely.

Sam: And I did. They got way more than one a year so as far as they were

concerned, they were away laughing. They only had to pay me $10,000 but

that’s the thing about pricing on value instead of cost.

Trent: Mm-hmm.

Sam: The whole time, I anchor my deals on what’s a new client worth to you.

They know it’s $50,000, $100,000 and if we can get at least one or two more

of those a month, they’re sorted. That’s the advantage, that’s why I picked

that as my niche and as my specialty because once I had one of those under

my belt and I could get a testimonial, I just started reaching out to more

of them that were in the same situation and it was easy. I’d put retainers,

I started to build retainers in and I started to charge more.

I did contracts where I’d implement a CRM system too. For example, a

company, it would need the website rejigged, it would need testimonials —

which I’d have to find — it might include lead capture, basic

autoresponder, and then it would have to feed into a CRM system, which you

wouldn’t even believe that a $10 million a year company didn’t even have a

CRM.

Trent: They probably didn’t even know what it was.

Sam: I put a CRM in place, showed the team how to use it, we talked about

all of this new stuff. It was fun. I learned a ton doing it. The owner

loved it, the company profited wildly from it and that was a $25,000 deal

with a $3,000 a month retainer and still not even touching on any of the

stuff that the guys in your audience know, like split-testing and what

button colors convert. Forget that! This is simple stuff, right?

Trent: I’m loving that you’re sharing this because this is a perfect

example in this video that I mentioned to you before that’s on YouTube that

I get all these views on and we talked about before — I talk about my

green dot theory and it’s more or less the best way to succeed in business

is to be in business. Because once you start — and this is what I hope

that my new entrepreneurs who are listening to this will understand — you

don’t need a great idea to start, you just need to start. Then along the

way, like what happened to you, Sam, is the byproduct of the journey is

that you start discovering these rich niches that I talk about, the

importance of selling to businesses that have a high customer value, and

you discovered all the stuff. You didn’t think this up on a whiteboard and

say, “That’s what I’m going to do,” right?

Sam: Oh, so far from it, it’s ridiculous.

Trent: Yeah, fantastic stuff. Okay, and how, by the way — because I know

some people are probably thinking this — how did you find these companies

to go and you contacted them via e-mail always to begin with, was that

correct?

Sam: I tried lots of things and over time, again, I adapted my process. In

the end, my secret weapon was lump e-mail.

Trent: I love so much you just mentioned that because that’s one thing that

we’re starting to do, as well.

Sam: Yeah, that was my secret weapon in the end. I could send out pieces

and I knew that I was going to get a new client. I knew what my conversions

were off that and it worked, it really worked and I never paid for any . .

. I never used AdWords, never had Facebook, never had a blog. I mean, I

didn’t have anything. I didn’t even have a business card.

Trent: Did you have a website? You had a website?

Sam: Well, I mean, if you looked at samovens.com, it’s one static page that

just says “Direct Marketing Consultant.” The website took me five minutes

to build.

Trent: Mm-hmm.

Sam: It pays to note I don’t even know how to use WordPress. I built my

website using Unbounce.

Trent: I love it.

Sam: I still don’t know how to set up a WordPress website.

Trent: I love it. So how when you were actually working with these clients

and you wanted to fix a headline and improve copy and put the webform on,

did you just give them the code for the webform and have their team make

the tweaks on their own sites?

Sam: That’s a really good question. That’s the other part of it: I never

did any of the actual work. So I would win the deal — that part is

important — I put a lot of my effort into winning the deal and that was

where I spent the bulk of my time. Then I would sit down with the business

owner and I’d ask him questions to learn about how we’re going to rejig the

site and how we’re going to generate leads.

Generally, he would give me all the information I needed and then I would

set aside a day or two to write the copy and I’d design all of the pages,

I’d just write them up in either Keynote or later on I used Unbound, but I

started out using Keynote, and I had a guy that I hired from Elance who

would do all of my implementation.

So I’d essentially win the deal, create a list of what needed to be done,

jump on Skype with my guy from Elance, brief him. He’d go and do it all —

like build the website, put the code on, do the style, all of that stuff

that I didn’t know how to do — and we had an awesome arrangement where he

charged a flat fee regardless of how long it took: $200 to do the

implementation.

Trent: $200. So you’re selling a deal for $10,000 and it’s costing you $200

to deliver it, right?

Sam: Yup, yup.

Trent: I hope there are people listening to this podcast right now with

their jaw hanging open and then kicking themselves in the butt because

they’re doing too much analysis and too much paralysis before they get

going.

Sam: It sounds illegal, right? But what people aren’t understanding is that

I’m not selling the doing. If these people knew what they wanted, they

could go directly to the Elance guy.

Trent: But they don’t.

Sam: I’m the one that’s telling them what they need, like I’m creating the

real value. The real value isn’t in doing. The real value isn’t in typing

the code or putting the MailChimp form on the page. There’s no value in

that. That’s a commodity. You can hire people all over the world on Elance

that’ll do that for next-to-nothing. The real value is in knowing how to

get the client more customers.

Trent: Mm-hmm, and knowing what the client needs when they don’t know

themselves.

Sam: Yeah, and the best part about it is you get treated with so much more

respect when you’re not an order taker.

Trent: Mm-hmm.

Sam: Back in the day when I did $2k and $3k website deals, I mean, I’d show

them the site and they’d send me back a list of, like, 50 things to change,

like “move the logo a little bit to the left, a little bit to the right,

color of the font doesn’t look right,” just stuff like that and it killed

me because you’re essentially an order taker — you’re not an adviser or an

expert — and they don’t listen to anything you say because you’re

essentially just that Elance guy except a more glorified version that gets

paid $2,000 instead of $200.

That’s essentially what I was but when you’re the adviser and the expert,

they don’t fight you on anything. You never hear about a logo placement or

a color because what they’re hiring you for is the added revenue they’re

going to get, the customers. They don’t care about anything else and that’s

the way it should be. So, honestly, it really changed how I did the whole

marketing consulting thing because I went from busting my ass doing $2,000,

$3,000 deals to doing $10,000 to $20,000 deals where I was treated like

someone that was valuable and also not having a fight with the customer

over the color of a logo.

Trent: Just so that I make sure myself and the audience is crystal-clear on

the difference, the differences between starving consultant Sam and getting-

rich consultant Sam — and we haven’t even talked about your SaaS yet,

which we’re still going to get to — is you decided, number one, to focus

on a different niche, the rich niche, these high-ticket B2B companies. Then

you used your lump e-mail to get in touch with them and you positioned

yourself deliberately through the questions, I’m assuming, that you asked

them as a trusted adviser. Is that pretty much the difference between

“starving” and “getting-rich”?

Sam: Yeah, so, first of all, I mean, I would target companies that had

money to spend and I’d target companies where I honestly believed that if I

was to do what I wanted to do to their website, that they would value from

it more than what they would pay me. Because a lot of the deals I did early

on when I was what you’re calling a “poor consultant,” I honestly thought —

and there was no real added value to the company. I mean, sure their

website looked nicer, but I didn’t feel, I felt like this is a waste of

their $2,000, $3,000; it just looks prettier.

But with these other companies, I was happy to charge $10,000 or more

because they got the value from it. It sounds criminal and I used to feel a

little bit shady doing it but then when I really thought about it, because

a lot of the time after I had these big customers with $10,000, $15,000,

$20,000, $25,000, I felt guilty. I was like, “Oh my God, they’re going to e-

mail me two months later and they’re going to be like, ‘We want our money

back.'” But it was the exact opposite.

They told other people about me and I started getting referrals and they

loved it. They were like, “There’s a big difference,” and the people I did

$2,000 or $3,000 websites for, they still call me today because they say

something like their website isn’t loading fast enough. I mean, the

difference is I can’t even define.

Trent: Well, you’re doing a pretty good job of it so far and I hope that

the incredibly valuable message that you are sharing right now is sinking

in with the people that are listening to this. Folks, if you have

questions, there’s going to be a comment form on the blog post where this

interview is published. Make sure you use it and either Sam or myself will

answer them.

All right, so I kind of want to transition the interview now to the

SnapInspect story. So, obviously what you’ve shared with us so far has

communicated how you got some cash flow so that you could build this other

business, which has a bunch of pros and cons. Before we get too much into

SnapInspect — and this is something that when I was a new entrepreneur, I

didn’t know anything about — there are some pros and cons to a consulting

business and there are some pros and cons to a software business. I don’t

think many people, especially in the beginning, even have the belief system

that they could ever possibly even create a software business.

So, very quickly, just tell us the pros and cons of the consulting model

and the pros and cons, mostly what you just told me before the interview,

the pros and cons of the software model.

Sam: Consulting is one specific example but it’s really the pros and cons

of any service business and the pros and cons of any product-based

business.

Trent: Sure.

Sam: But in my specific example, I’m going to use consulting and SaaS. The

pros and cons of a consulting business or a service business is, the pros:

you can get into business immediately. All you really need is a laptop and

a cell phone, plus the barriers to entry, there’s none. You don’t need to

build a product, you don’t need to invest in development and it doesn’t

cost anything or really anything. You can get into business straight away.

The other pros of the consulting business is you start to make decent money

pretty quickly so I started to make $3,000 where I had to pay my developer

$200. That was still $2,800 and while that’s not much money, that was a lot

to me back then, more than what my product business could do at the time,

so it can generate cash pretty quickly. Within a year, the consulting

business got pretty big. I grew it up to $35,000 a month.

Trent: Within a year.

Sam: Yep.

Trent: Fantastic.

Sam: It’s still at that today and, yeah, that was quick. It grew to $10,000

a month so much faster than SnapInspect did and the profitability of it was

much higher. It was very profitable. It was pretty much a cash business.

Now, the cons of a service business or a consulting business: firstly,

there’s no asset value. If you’ve got a consulting business, someone’s not

going to come along and acquire it because you are the business. It doesn’t

have an asset value, it doesn’t have a multiplier. You can’t say, “Well, I

earned $100,000 this year and using a ten times multiplier, the market cap

for my consulting practice is a $1,000,000.” That doesn’t work.

Trent: I do want to interject, though, from my own experience, I did have a

service business but it wasn’t just me — I had a dozen employees and we

had a lot of recurring revenue, MRR, monthly recurring revenue — and I

sold it for $1.2 million because the asset value was the recurring revenue

with the people behind it to do it all, so I just want to make sure that

the audience understands that service businesses can have an asset value if

you build them correctly. Not as good, necessarily, as software, but–

Sam: You want to make sure you are not the business.

Trent: Correct.

Sam: But I was the business, so if you can make your consulting or service

business run without you and it’s got some sort of reliable income that’s

predictable . . .

Trent: That doesn’t depend upon you.

Sam: Yes, then, absolutely, that’s a real business, that’s an asset. But

most consulting, it’s essentially the person, it’s just them and people buy

because it’s them and you can’t leave. So, yeah, you’re right, thanks for

correcting me, but my one was I definitely had no multiplier.

Trent: Mm-hmm.

Sam: And so–where was I, that was my con . . .

Trent: Yeah, now you’re going to talk about, I believe . . .

Sam: And also scaling.

Trent: Okay.

Sam: To scale a consulting business, there really is only two ways: one is

to charge more; the other is to work more hours; or the other one, which is

actually hiring more people, and there’s a limit on how high you can scale.

Now, on a product business, the cons: there’s barriers to entry. You have

to have a product. To do that, you need to develop it, you need to work

with developers, you need to pay money to build the product, test it, all

that stuff. That takes time, so speed-to-market, cost-to-enter is high, and

then also when you launch, you’re not making much money.

I mean, I had about 10 customers when I launched, paying around $150 a

month, that $1,500 a month. That’s still pretty good but my costs were

higher than that, so I was losing money and I was losing money for quite a

long time. Eventually it starts to pick up and scale but by the time it

gets out of that trough, it’s sucked up a fair bit of time and money.

Trent: How much do you think you burned through before you achieved

breakeven?

Sam: I don’t want to scare people — to get the product to market, version

one to market with 10 paying customers, cost me about $10,000.

Trent: Okay.

Sam: To build it up to where it is today, it’s not that same $10,000

product. There’s been a developer full-time on it for over a year now,

developing every single day. We’ve really built it out and invested in it.

I mean, it’s more than six figures — I don’t mean more than six figures,

but in the six figures range.

Trent: Mm-hmm.

Sam: So it’s under $300k but above $100k.

Trent: Yeah, it cost me probably close to $300,000 and several years before

my service business — which was not just me, it had a staff, so it had an

asset play achieved to break even. It’s expensive.

Sam: Yeah. Now, and also I don’t want to scare people off of the product

business costing that much. To get in there and to start selling, $10,000,

but I grew it without investing much money to a pretty decent income where

it was profitable pretty quickly, within six months. But I had this

realization that I just didn’t want a six-figure product business. I really

wanted a big business, like multi-millions, and so I figured, all right,

it’s time to turn the company into a loss and start making a loss with a

plan to scale.

Trent: But you had your consulting revenue to cover the loss for you.

Sam: Precisely, so I’ve always been a massive fan of big business. A lot of

people like lifestyle and all that sort of stuff but me, I’ve always been a

massive fan of just big business and so I’ve always followed people like

Warren Buffett and J.P. Morgan and Rockefeller and all of those guys and

been fascinated with how they think. I was reading the letters of Warren

Buffett–have you ever read those?

Trent: No, I have not.

Sam: Letters he writes to his Berkshire Hathaway . . .

Trent: Oh, yeah, the shareholders’ letters. I have.

Sam: Yeah, yeah, the shareholders’ letters and I was reading them, I still

read them. In it Buffett and Munger, Charlie Munger, were talking about

this concept of cash float, which is they use insurance companies such as

GEICO and I think they’re the largest insurance company holder in the

world, and they use insurance companies to generate cash float. So GEICO

and other companies, they charge the premium up-front, so you pay the 12-

month premium up-front and generally there’s 12 years before a client will

make a claim. So let’s say someone pays $1,000 a year over 12 years,

Buffett and Munger essentially have $12,000 of cash which they can invest,

and so they call that cash float. The reason they love insurance so much is

it produces huge amounts of cash that Buffett and Munger can take away and

invest in companies that need start-up money and money to get to scale and

get into profitability.

I was reading this and all of this clicked that my consulting business was

generating quite a bit of cash and I sort of thought of that as my GEICO,

my cash float business. So I started shifting the revenues from my

consulting business into SnapInspect to help it scale more rapidly. I could

get very detailed here, even into the tax things — but if you have a group

structure, you can shift revenue from one company to another company and

expense it in another company and it’s expensed against the revenue in the

other and it’s amazing how powerful it is.

You can essentially take money out of your service business, invest it in

your product business, and get a 10 times ROI on it. So let’s say you make

$10,000 in your service business. Shift it into your product business,

invest it wisely, get a 10 times ROI: that’s $100,000. That’s essentially

what Warren Buffett and Munger did and that’s why they’re so successful. I

use that same strategy today to scale SnapInspect, so shifting revenues

from my marketing consulting business into SnapInspect to help it scale.

Trent: Thank you for sharing that because I think that that type of

thinking is not commonly talked about, especially in the “Internet

marketing communities”. People there are all talking about getting rich

quick and a fast buck and all that stuff that is more or less a load of

crap.

Sam: Well, I found the perfect mix is to mix Internet marketing, like all

of this IM stuff, in with the big thinking that the big guys have and sort

of see ways that you could do what they’ve done in the traditional old days

and into today’s thing because Internet marketing, it’s very tactical. It

really lacks any form of where are we going with this. You know what I

mean? Like what’s the 10-year strategy? That doesn’t exist in the IM world;

it’s about making a buck today.

Trent: I couldn’t agree more. I have a course called the “Best Buyer

Formula” and right at the very top of the sales page, it says, “What would

you rather build: a business that’s going to make you a couple of quick

bucks or something that’s going to be around for years that you can one day

sell to somebody else for a big pile of cash?”

Sam: Yeah, well, I mean, yeah. I was broke for a long time and I lived at

home with my parents up until 12 months ago and my office was in my garage

and all I’d dreamed about was making that quick buck, because it would be

very nice to go to a restaurant and actually have a car that maybe had

leather seats, after being poor for so long. I mean, I can definitely see —

but as soon as you make that quick buck, like as soon as I was able to buy

a nice car and stuff, it gets old so fast that you immediately realize that

this is a long-term thing and you’re looking to build something. The quick

buck isn’t attractive any more.

Trent: That’s so true. I used a subject line once — and this got one of

the highest open rates that I’ve ever had — is “How to Build a Business

You Can Be Proud Of.” That’s the problem, I think, with a lot of the quick-

buck businesses, is that it’s not something you necessarily would want to

hang your reputation on and tell your family all about even though it’s

putting some money in the short-term in your bank account.

Sam: Yeah, I honestly think if you can’t tell your friends and family about

your business without cringing, then you’re never going to do well in it

ever.

Trent: I agree. All right, so let’s talk a little bit then about — I want

to talk about how you found — because I think this is a huge hang-up for

people, as well, and this applies to both people who are listening to this

who are thinking about starting any type of service business, as well as it

does to people who would be interested in potentially starting any kind of

product business and that’s how do you get the idea?

I want to give a shout-out to Dane Maxwell because I’m pretty sure that you

learned from him, he calls it “idea extraction.” Do you want to talk about

that?

Sam: Yeah, this is big. This is actually how I took Dane’s thinking and

applied it to, basically, consulting to even find the market and what to

sell. This is a really powerful thing which Dane, I’d never heard anybody

else mention it before Dane. It’s called “idea extraction” and it’s

essentially picking a market, a decent market — so, I mean, most

entrepreneurs go out and they just target everyone. That’s failure number

one. You have to pick something specific and you have to make sure those

people have money to spend and it’s a decent market where money can be

made.

So step one is pick a market, step two is talk to the market and find out

what their most painful problems are. Instead of coming up with an idea of

what you believe might help them or what you believe might be “cool,” I

mean, you don’t assume anything; you talk to them and you talk to them

about what the most painful part of working in that particular market is

and once you’ve found an extremely painful problem, you essentially build,

you come up with an idea to solve that problem.

I picked the market property managers and I started e-mailing and calling

property managers and asking them what the most painful part about their

job was and they said “property inspections.”

Trent: Sorry to interrupt you, but why did you pick property managers?

Sam: A lot of people ask me that and I wish I had a cool answer but it

literally was just in my mind. I mean, I had been at a dinner two nights

before, a family dinner, where there was a guy that owned a property

management business there and I was asking him questions about it and it

was doing really well. I mean, he had an Aston Martin so I figured this

dude was the man.

When I thought about, “What’s a profitable business to target?”, well, I

thought, ‘”This guy has an Aston Martin, he’s in property management, it’s

going good. This must be a good market.”

Trent: Okay.

Sam: I wish I could give you some sort of science to it but that was how I

came up with it.

Trent: But the thing I want people to understand is you didn’t get lucky

because some dude showed up in an Aston Martin. Because property

management, if you don’t go and do what you’re about to explain in a

second, you still didn’t or would not have come up with the idea for

SnapInspect, so what happened next after you saw an Aston Martin and

thought, “Okay, property management must be at least profitable?”

Sam: Sure. I did some other things to figure out whether it was a good

market to target because my old mindset was very doubtful, like I didn’t

just start looking into property — I mean, this thought was lingering for

two weeks and so I was looking at job websites and seeing what industries

were posting the most jobs available because I figured if people are

hiring, then industry must be good and I was Googling things like “what

industries are going well” and all sorts of things.

But property management still seemed to be good, I hadn’t ruled it out, so

I decided, “Oh, I’m going to look into this. This is my market to start

with,” and I basically jumped into Google and started searching for

property management businesses and started building a list of them in

Microsoft Excel, just going to their “About Us” page, copy-pasting the

company name, copy-pasting a couple of contacts from the business into

Excel and I built a list of 100 people and then I sent out one e-mail,

blasted it to all 100, subject line was “Strange Question” and I go, “Hi,

my name’s Sam Ovens. I’m currently doing some research on the property

management industry and the most painful problems in it.” Then my question

was, “On a day-to-day basis, what is the most painful task-related problem

you face as a property manager? I’d love to hear your answer, even if it’s

just one sentence. Thanks, Sam.”

I blasted that out to 100 people, got maybe 20 responses with people giving

me a couple of different answers. Then I e-mailed back those 20 people and

I said, “You sound like you know your stuff in this industry. Would you

mind jumping on the phone with me for just 5, 10 minutes so I can ask you a

couple more questions?” I think about 10 people said yes, and so I called

them up and we had deeper conversations. I think it was my third phone call

where someone told me property inspections were their most painful problem

and that’s where it all started.

Trent: I hope that the audience is understanding the gravity of what you’re

explaining and I’m going to repeat it because I think it’s so incredibly

important. You sent 100 e-mails to people who did not know you from Adam —

anybody can do that. You didn’t try to sell them anything in the e-mail;

you just asked them a question. Then you got 10 conversations out of that

and then you got an idea out of that.

Sam: Yep.

Trent: So that is the big golden nugget, folks. I mean, there’s been many

golden nuggets in this interview, but that has got to be one of the top two

or three.

Sam: Oh, if there’s a way to start, I mean, I might have got a bit too

advanced with the whole “cash float” concept and stuff, but this was the

major breakthrough, I think, for me, in the beginning, was you didn’t have

to come up with ideas in the shower or be a creative genius. You could just

find problems and build solutions to them. I think even Mark Cuban said

recently, “Innovation is dead. You just solve problems.” I’m pretty sure he

said something exactly along the lines of that, like you don’t need to be a

creative genius; if there’s a painful problem that someone has, you have a

solution to it, they’re going to buy it.

In business, people don’t buy things that are “cool,” people buy things

that solve problems and the more pain associated to a problem, the easier

it is to sell a solution to it and that’s true. I applied that same

thinking of idea extraction into my consulting business, so step one, which

is a pick a market, pick a profitable market, I picked a profitable market,

which was high-ticket B2B companies.

Then the next step was, “Well, find out what their most painful problem

is.” I started talking to a lot of these people and they just wanted more

customers, more leads. They wanted more in the pipeline and I figured,

“Well, instead of building a software product to solve that, I could just

provide this service.” So it’s not just for SaaS, and it’s most certainly

not just for SaaS and it’s most certain not just for products. That line of

thinking can be used to sell anything in the world.

Trent: By the way, folks, if you don’t know what SaaS is, it’s “software as

a service,” software that’s hosted on the web that people pay a monthly fee

to use.

Sam: Mm-hmm.

Trent: Sorry, I didn’t mean to cut you off. I just wanted to make sure that

people didn’t get confused by that terminology.

Sam: Yeah, no, that’s no problem. So, I mean, yeah, I used that same line

of thinking to come up with my service business and I still use that same

line of thinking today. I’ve got some other businesses and investments that

I’ve got going on on the side now, too, because of that cash float. Once I

understood that concept, I wanted to put it in more places and I’ve still

used that same line of thinking to pick good markets, find painful

problems, and provide solutions to them.

Trent: Let’s talk about mistakes, because I want people to understand that

you’re not like this thousand-IQ rocket scientist and, “Hey, I can’t do

what Sam did. He’s way smarter than me, blah, blah, blah,” because that’s

just a limiting belief that inexperienced entrepreneurs let get in the way

or some of them do, let get in their way. I’m willing to bet that, just

like me, you made a truckload of mistakes along your way.

Sam: Oh, man, there’s a lot. See, that’s the danger of people listening to

me now. They might think, “I can’t do that. I can’t do this. He sounds like

he knows so much.” Well, geez, you should have heard me a year ago.

Honestly, a year ago, I didn’t even know what a lead was. I didn’t know

what SaaS meant. I actually Googled SaaS. I didn’t know about headlines, I

didn’t know about copy writing. I honestly knew nothing. I didn’t know

anything about software, I still know nothing about software. I mean, I

didn’t know anything, literally.

My other businesses were like a daily deal website that failed and a job

board website that failed. I mean, they were just the sort of businesses

that people start because they see a couple of other ones that are doing

well. There was no good thinking or logic behind starting those businesses.

Trent: No idea extraction.

Sam: Yeah, and so all of this, big mistakes I made, biggest mistake in the

world I made was starting a business before talking to the customers. For

example, I started my first business, which was a job board website, I

started it, I didn’t talk to a single person because I thought they’d steal

my idea. Even when I talked to people about it, like talked to my developer

at the time, I’d close the windows. I thought I was sitting on some sort of

Facebook version two thing, and that was bad because it never got any

oxygen and I never talked to a customer about it. I mean, it took me a year

to build. I spent $10,000 of my own money on it, which I had to sell my car

to get that, plus all of my income at the time and then we launched it and

there was just crickets. No one joined, so I thought, “Oh, hell, I’m going

to have to do the unthinkable and talk to some customers.”

So I started talking to some customers and they’re like, “What is this? I

don’t need this,’ and I thought there was something wrong with them but,

no, everyone just said that. So the business just died because no one

needed it. It didn’t solve any problem, it was just some cool thing and

cool things don’t sell. Well, that’s not true. I mean, I guess you could

say an iPhone’s cool but I guess an iPhone solves a lot of painful problems

that people used to have. But if something’s just got some little “cool”

factor to it and you’ve invented it just out of your own head without

solving any problem or talking to a customer, it’s going to fail.

Trent: Unless it’s a game or something like that.

Sam: Yeah, I mean, there’s always exceptions to the rule but talking about

the bulk, I mean, yeah.

Trent: Mm-hmm.

Sam: What’s another big mistake? I guess building something without first

trying to sell it. So, my second business solved a problem and people

thought it was good. I talked to the market, they said this was a problem,

they thought this was a good solution. They said they’d use it but I never

tested whether they’d actually pay for it and you’d be amazed at how many

people, even the customers in a market, will tell you that they’ll use

something and that something’s awesome and, yeah, they’ll pay money for it,

they’ll even say they’ll pay money for it, but when you actually get them

to pay money for it, it’s a very different story.

It’s like playing poker with no real money. I mean, I’m sure everyone’s

done that and watch the dynamics of the game; no one is sensible. They’re

all-in every hand and they don’t care sometimes. Pretty much, the game

never finishes because everyone just leaves because it’s so boring. But put

real money in, even just $10 a person, and everyone is dead serious and no

one is going to do any moves that aren’t sensible.

It’s the same in business. As soon as you bring money up and try to sell

it, people start squirming in their seats and you get the real

conversation. So talking about money and trying to sell something before

building it is huge because what I always thought is think about what’s

going to happen once I’ve built this product. So with SnapInspect, I

thought, “Once I build the product, I’m going to have to sell it to people

and then when I talk about money, they might not want to buy it,” so I

figured, “Why don’t I have that conversation now before building the

product?”

That was huge. I got to see the real responses and the real squirms and

objections and things of the market before building it and that would be my

second major thing, I’d say.

Trent: And those are two pretty common mistakes, absolutely.

Sam: Yup, for sure.

Trent: All right, we are coming up on an hour here and I generally like to

keep my episodes to about that length of time. So unless there’s something

else that you think that we should talk about, I think we produced a really

fantastic interview here, Sam. I want to thank you for that. So before we

sign off, again, is there anything else that you wanted to talk about?

Sam: No, I think I’ve covered pretty much my whole story from when I got

started in business.

Trent: Okay, so if anyone wants to get in touch with you, I’m assuming they

can just go to samovens.com because I can see your e-mail address right on

it, so I will link to that website from the podcast or rather the post on

brightideas.co and at the end of the interview — I don’t know what the

shortcode is — but I’ll give the exact path to get to this interview.

Sam: Yeah, samovens.com is my website and sam@samovens.com is my e-mail and

if the e-mails are short and they actually have a specific question in

them, I typically reply to them.

Trent: Okay, terrific. Well, Sam, it has been absolutely wonderful to speak

with you, to have you on the show. I just want to give you a huge round of

applause for going out and Googling “entrepreneurship” and then becoming a

very successful one. I think that your family is undoubtedly exceedingly

proud and you should be, too, and I think it’s just fantastic what you’ve

accomplished and thanks for sharing your story.

Sam: No problem.

Trent: All right, and you can come back on the show any time you like. As a

matter of fact, I may reach out to you as I may want to do another

interview more devoted to your SaaS app because I’m sure there’s another

whole other hour or so of conversation that we could have around that, but

for now I think we’ve got it covered.

All right, to get to the show notes from today’s episode including the

transcript, head over to brightideas.co/69. Now, if you’ve really enjoyed

this episode, I need to ask you for the smallest favor ever: just head over

to brightideas.co/love where you will find a link to leave us a rating in

the iTunes Store. I can’t stress how important it is and how much I

appreciate it every time a listener takes that moment to fire up iTunes and

go and leave us a five-star feedback and some comment because it helps the

show to get more exposure and the more exposure we get, the more folks like

you that we can help to massively boost your business.

So thank you very much. That’s it for this episode. I’m your host, Trent

Dyrsmid, and I look forward to producing the next one for you. Take care

and have a wonderful day.

Announcer: Thanks very much for listening to the Bright Ideas podcast.

Check us out on the web at brightideas.co.

About Sam Ovens

sam-ovens-interviewSam Ovens is an Entrepreneur, Marketing Consultant and the founder of SnapInspect – a property inspection app for property management companies.

Sam started as a marketing consultant and used the money from his consulting business as “Cash Float” to start and scale his main business SnapInspect.

Digital Marketing Strategy: How the La Costa Resort Increased Revenue from Social Media by 65%

Do you know exactly which pieces of content are producing the most revenue for you?

If you did, you do think that would help you to better understand the needs and wants of your audience?

Of course it would. As a matter of fact, getting that kind of insight would be hugely valuable because it would allow you to create even more of the types of content that are driving the most revenue in your business.

How to Tie Revenue Back to Content

Using Analytics tracking links and custom campaigns is incredibly valuable when it comes to giving you insight into which pieces of content are producing the most revenue and new subscribers. To see a specific example of how to do this, have a look at this post.

When you listen to this fascinating and informative interview, you are going to hear Katy and I talk about:

  • (03:54) How La Costa Increased revenue by 65% via Social Media
  • (7:00) How Katy uses Google Analytics to track revenue and tie it directly to content
  • (14:20) How Katy is split testing Facebook ads
  • (21:20) How Katy’s team increased revenue from email marketing by 54%
  • (24:00) How Katy segments her mailing list
  • (25:00) How Katy is managing her editorial calendar
  • (28:00) How Katy is using re-targeting to increase revenue
  • (32:00) How Katy is using Twitter chats to increase engagement

Links

Additional Resources Mentioned

Below is a screenshot of La Costa Resorts custom campaign tracking.

GA_Campaign_RevTracking

Below is a screenshot of Katy’s  editorial calendar for email.

email_calendar

Below is the screenshot of how we use Google calendar to manage our editorial calendar. Green items are done. Red items are “to do” and yellow (not shown in this screenshot) signify “in progress”. Oh..and blue signifies Liz and I’s wedding :)

GoogleEdCalendar

More About This Episode

The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.

It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.

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About Katy Harrison

katyharrison_headshot

Katy Harrison is the Online Marketing Manager at La Costa Resort and Spa in Carlsbad, CA. She manages the luxury resort’s website, email campaign, social media and online presence. Originally from South Shore, MA, Katy moved to San Diego for the year-round beach weather in 2007. Prior to her role at La Costa Resort, Katy honed her PR and social media skills working at a reputable downtown San Diego PR and advertising agency with clients including The San Diego Museum of Art, Del Mar Racetrack, NTN Buzztime and BillMyParents.

Follow Katy on Twitter: @OmniLaCosta