You probably wouldn’t know just to look at him but Paul – at least according to his friends – is an intimidating card shark.
What’s also not obvious at first glance is how this savvy entrepreneur created and funded his company, attracting an impressive 1,000 customers in the first two years. Paul shares with us the details on cirlceci‘s beginning and rapid growth, including key pricing, marketing, and investor strategies.
He shares what they did that endeared them to their customers (and what he thinks all software companies need do in order to maintain customers).
If you’re interested in software startups, I suggest you take a listen to this podcast. (And check out all our software posts and interviews.)
Listen now and you’ll hear Paul and I talk about:
(02:55) Introductions
(03:55) What did you do before this?
(06:00) How did you get started?
(09:50) How did you create a competitive advantage?
(12:10) How did you achieve product/market fit?
(16:20) How does pricing play a role in product validation?
(19:50) Tell us about how your assumptions have gone wrong
(25:50) How did you start to generate sales?
(27:00) How did Twitter play a role in marketing?
(27:20) How did you fund it in the beginning?
(28:50) How did you endear your early customers?
(29:50) How did you go out and raise money from investors?
(32:20) What did you learn from pitching investors?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business.
It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Paul Biggar is the co-founder of circleci, a state of the art automated testing and continuous integration and deployment tool. An expert in his field, Paul has been interviewed by the Wall Street Journal and has been featured on multiple HuffPost Live panels. His presentation at Google on compilers and programming languages was published as part of Google’s lauded Google Tech Talk Series, where it has been seen by over 20,000 people.
Prior to designing and developing circleci, Paul wrote phc, an open source PHP compiler, while doing his PhD on compilers and static analysis in Dublin. After moving to the Bay Area, Paul worked on the Firefox Javascript engine. He’s graduated from YCombinator, and now spends his time focused on developer productivity. He is an active speaker at tech conferences worldwide and spends his free time advising slightly younger companies on how to get started.
https://brightideas.co/wp-content/uploads/2014/03/paul.jpg7202200Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-03-03 06:00:042020-09-11 04:37:32How Circleci.com Attracted 1,000 Customers in Its First 2 Years
Meet the man who helped me launch my new software, KontentFlow. Paul and I have been working on KontentFlow for a while, and I can happily say it’s now going beta. Paul and I are thrilled.
Unlike myself, Paul has developed multiple successful software applications including many enterprise-level systems. He’s also a savvy business person. So when I had the idea for KontentFlow, I knew he would make an excellent partner.
Listen to this podcast as we peel back the curtain and give insight into the process of software development. We discuss how we got started, how we outsourced our project (effectively or not), when we began marketing (well before the software was completed), and much more. I am excited to see things coming together and I’m sure the experience Paul and I had will provide you with some excellent food for thought.
Listen now and you’ll hear Paul and I talk about:
(03:45) Introductions
(04:45) What is disruptware?
(08:05) How should an entrepreneur get started in software?
(11:25) How should you interview a target market to find problems to solve?
(16:45) Why do some startups succeed and so many fail?
(19:45) After the interviews are complete, what is the next step to take?
(24:45) How can you raise some early money?
(26:45) How did we find our developers for our app?
(28:45) What did we outsource first?
(30:00) How should you manage ownership of code during the project?
(32:00) How should you manage the relationships with your developer?
(34:45) How should you handle QA (testing and bugs)?
(39:45) What should you do when you are ready to show customers?
(41:45) When should you start the marketing?
(49:45) Where can people go to learn more about the software business?
(51:45) What is an easier way to get started that involves less risk?
(55:45) How does open source play a role in this business?
The Bright Ideas podcast is the podcast for business owners and marketers who want to discover how to use online marketing and sales automation tactics to massively grow their business. It’s designed to help marketing agencies and small business owners discover which online marketing strategies are working most effectively today – all from the mouths of expert entrepreneurs who are already making it big.
Paul Clifford is the founder of Disruptware and has 25 years experience as a Chief Technology Officer and a Chief Customer Officer (responsible for customer success) for many large software startups – all of which have been sold successfully.
Paul’s first software tool was a desktop software app (Colleague) in the recruitment industry. He scaled this and sold it with the founder to a large public company in the UK. Its since be re-purchased and is still highly successful and a market leader after 20 years.
Paul then built several SaaS applications in contract management, HR and recruitment selling to enterprise customers across 45 countries. Each business was successfully sold for between $1.6 and $38million. While doing this Paul was managing large teams of engineers across multiple countries.
https://brightideas.co/wp-content/uploads/2014/02/Paul-Clifford_0.jpg300690Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-02-26 09:25:412020-09-14 05:01:31Digital Marketing Strategy: How Paul Clifford and I Launched Our Software Company
Amber Schultz started posting content to Reddit and saw an increase of nearly 1,500 new visitors to her blog in 10 hours. Chris Morrison added a media analysis of Game of Thrones to the site and saw that 62% of his new traffic was from Reddit alone. This is a powerful online community and could drastically change the number of new people who visit your website.
Here are my ideas on how using a social media site like Reddit can help facilitate growth in your business.
“A social media site?” you ask. “I already use social media sites for my business” you say. “How is this any different?” you might wonder. Don’t worry, I’ll get to that.
I suppose the best way to begin is to explain what Reddit actually is.
The site itself is actually a conglomerate of many sites and ideas called “subreddits”. Essentially, a person gets interested in a particular topic and wants to find discussions on it, so they browse the site. Want to discuss the absence of Oscars on Leonardo DiCaprio’s nightstand? Head on over to “/r/movies” and throw in a post. Need to keep up-to-date on world events? Click “/r/worldnews” and learn about everything from the rising unemployment numbers in Spain to relief-funding efforts for typhoon affected countries.
I think you are starting to get the idea. You can find just about anything on Reddit… including a subreddit devoted entirely to pictures of Joesph-Gordon Levitt’s head on giraffes.
and you thought I was joking
Here are some numbers on Reddit traffic:
*12,000 subreddits with at least 100 followers
*15M unique pageviews per month
*8,000 page subscriptions per day
This is a huge number of people with a wide array of ideas and needs, from all over the world.
So What’s So Good About It?
Perhaps the most important feature is the selectivity of the impressions you gain.
This site automatically segments your market and connects you with like-minded individuals. This isn’t the shock-and-awe blitzkrieg that you might see from billboard or TV ads, looking to get the attention of any onlooker. This is a targeted social media presence, a completely different offering than Facebook or Twitter.
This site is also insanely interactive. Users are always submitting ideas and engaging in detailed discussions about their topics of choice. This allows you to discuss ideas and strategies, get a general public opinion on your idea, and see other peoples efforts and what it took to get to where they are.
Sign-up is free, solicits no emails or spam, and is completely anonymous (if you choose to be). Just register and begin submitting links or reading material by other users.
But what should you check out?
There are already a great number subreddits to choose from. Try checking out /r/business to get macro-level analysis on current market trends and landscapes.
Head on over to /r/entrepreneur to see what over 66,000 new business owners are already excited about.
Want to get a more specific experience? See what other options the site offers. Starting a new brewery and need ideas on how to sell to taps in your market? Subscribe to /r/craftbeer and speak with other enthusiasts. Whatever you choose, you make your own experience.
Here are suggestions on subreddits to get familiar with:
/r/business – An overall community perspective on the business landscape
/r/entrepreneur – A community of self-starters discussing ideas on their projects
/r/startups – Primarily focused on start-up companies and is full of suggestions and questions
/r/growmybusiness – Small business focused, tools for developing leads
And a list of popular subreddits you can utilize (and are fun to read):
/r/todayilearned – Fact sharing subreddit, post trends or analyses here to generate buzz on your research
/r/iama – (Ask Me Anything) this is a great subreddit for information as well as a chance to talk with the community about what you are doing in your business.
/r/askreddit – Post a question and see how the community feels about it
The former list are not necessarily business focused, but you can utilize their hive-mind thinking to gather feedback and suggestions (after a few visits, you’ll know why I chose to use the term “hive-mind”).
Kick Starter Campaigns
Perhaps the most significant tangible effect a crowd sourcing site like Reddit offers is the ability to generate funds.
You probably have heard of Kickstarter, an online market for a large number of users to submit funds to the development of a new business. It’s a great tool for up-and-coming businesses to generate missing funds to get their ideas on track.
Reddit can be a supplementary tool for businesses looking to get off the ground. Used with loans, local business grants, and other avenues, this can be a great way to finalize the financials on your project.
Jasco Games, a board game company looking to finalize their project, raised over $400,000 for their Kick Starter through a combination of social media buzz and investor activity. Much of that influence came from the Reddit community themselves.
The benefit of Reddit is that it can generate buzz for your idea and allow users to discuss the merits of your endeavor. It’s one thing to get a dollar from a random stranger, it’s another to get a dollar and a suggestion.
/r/kickstarter allows users to discuss their opinions on the submissions, to support the efforts towards their particular choice, and to offer feedback on the ideas themselves. Many people post their favorite campaigns as a way to generate more interest. If you’re already utilizing crowdfunding, having an extra forum to generate interest is invaluable.
Touch Point
Start-ups aren’t the only ones who can benefit from an enhanced social media presence. Reddit is another opportunity for people to connect with your company.
Social Media has taken on a sort of necessity for businesses. The absence of a social media presence draws a red flag for users. Connectivity is validation.
As I mentioned earlier, people have used Reddit to gather more interest in their blogs or podcasts, and in effect, more interest in their companies. Amy Schultz, blogger for MythBustingMommy, posts to parenting subreddits and has gotten the interest of thousands of new parents. If you have something to offer the community, they will give you their attention.
But let me be clear: Reddit is not a “golden ticket” to lead generation. The forums on Reddit can be difficult to make headway in, not everything is seen by the people who want to see it, and you may not get completely positive feedback. Matthew Schmoldt makes a good point of this in his blog on SocialMedia Today.
The main take-away is that this is another opportunity to create a touch point for potential clients from a site that has a number of people already congregating and interested in specific topics. Your job is to engage that audience.
Tips For Successful Posting
While Reddit can be a powerful tool to generate interest in your brand, it can be just as powerful at blocking you if you are not careful. Spamming is not permitted and the moderators are quite good at identifying spam and restricting your access if you do things they consider spammy. Here are some guidelines to follow to prevent that from happening:
Choose a catchy title- This should go without saying, but you are limited to a small band of text to hook in readers. If you wouldn’t click it, they won’t click it.
Post to the proper subreddit- As discussed earlier, finding the right platform is as important as finding the right words. Choose from the suggestions above or go searching and find your own niche.
Post material other than your own- Posting from the same URL repeatedly draws red flags. This is an information sharing site, not necessarily an advertising site. Share posts from other blogs you find interesting, facts you would like to share, the works. The wider the variety, the more interest you gain for your future posts.
Do a little bit of everything- When you do want to share your stuff to the world, put some work into it. These are people you’re talking to, and if a person would think you are submitting boring information, Reddit will also. Make podcasts, do a funny blog, share infographics on interesting market trends, just make sure it is engaging. Really sell it. Make comments on similar threads, do an Ask Me Anything and answer questions from strangers.
LEARN- Don’t go in with a blind eye. See what has been done and what the community responds to. Chances are, you might pick up a thing or two in the process.
Matt Silverman makes some strong points in the success of your points as well, so don’t forget to read through his guidelines.
You can also advertise straight to the site. You can buy spots that are displayed throughout the whole site or direct them to specific subreddits. The sheer volume of traffic makes Reddit an appealing opportunity if you just need clicks and are willing to pay for them.
Common Mistakes, and Tips to Make Reddit Work Better For You
Reddit is like any other interactive online medium: it requires work.
Just like Twitter feeds and Facebook updates, you have to keep working on engaging customers. If you want your content to be viewed and reviewed, you have to submit it.
Be careful to follow the rules and requirements. Each subreddit has its own set of rules, and all are against spamming. If you fail to adhere the site will bury you, and they are remarkably good at stopping what they deem spam.
Understand what this site offers most is education. Reddit is first and foremost an information sharing site, so use it as such.
The security of anonymity leads to detailed and open interactions. Discussions between users are one true benefit of the site.
The collective experience of like-minded individuals is an invaluable tool for entrepreneurs. Reddit is another way of getting to that information… as long as you can sort through the cat pictures.
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https://brightideas.co/wp-content/uploads/2014/02/How-to-Use-Reddit-to-Grow-Your-Business.jpg600690Trent Dyrsmidhttps://brightideas.co/wp-content/uploads/2020/06/Bright-Ideas-logo-1030x255.pngTrent Dyrsmid2014-02-12 06:00:432014-02-17 10:15:58How To Use Reddit To Grow Your Business: A Digital Marketing Strategy to Make This Popular Site Work for You
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